“Easy to book, and even I made a mistake with my booking their support team answered within two minutes on their chat and solved the problem within 4 minutes.
The transfer I booked was expectational and I couldn't ask for better treatment after such a long flight.”
“I am very happy to have found your service! Having all this transit information really makes traveling easier! And your customer service is always prompt, reliable, and friendly... please keep up the good work!”
“Didn't expect it to be that easy to book a ticket for the next day! the driver arrived a bit early but waited for me and helped me with the luggage. would book again for sure.”
“There should be a synchronized system between Bookaway and Operators. Once the operator allowed the customer to make a booking, it means the seat still available. So, you do not suppose to pending confirmation. In this case, you have to make sure that the operator must update their system to avoid pending confirmation after the customer makes the payment.”
Hi Ahmad,
Thank you for sharing your experience with us, and we're sorry that your booking wasn't approved as fast as we hoped it would be.
We're aware that it must be frustrating to pay first and then wait for the operator to approve the booking, that's why we developed a new payment method, in which the money is held in the customer's account, but not charged unless the booking is confirmed, and that system is applied for most lines on our website.
In your case specifically, our support team had to offer you an alternative option as your departure date falls on the Tet holiday in Vietnam, so once we booked the alternative for you, the amount was charged before approval due to a human error, and we're really sorry about that, however, don't worry, upon checking with the operator, your booking will be approved very soon :)
Feel free to reach our support team via email or live chat if you need any assistance.
