“Couldn't change the ticket by myself on manage my booking, the support team later explained that it's not within the policy, but they helped me change it anyway, other that that everything was OK and they replied fast.”
Hi there :)
Thank you for reviewing us, and I'm so sorry to hear that there was an issue with the WIFI, we will make sure to forward your review to the operator. usually, the WIFI signal depends on the route, weather, and other circumstances.
Please reach out to our support team via email, we'd be more than happy to offer you a promo code for your next ride as a reimbursement.
Happy travels
Kait - Bookaway Team
“very good website, the driver was 10 minutes late to pick us up from hotel but luna from support helped us on the chat, superb and will use bookaway again”
“We booked tickets from Ha Giang to Hanoi with Bookaway, and got the confirmation almost immediately, even though we had to change the departure date on such short notice, the support team was very helpful. but there's one thing for improvement on the website, i couldn't find information about the van company COVID19 rules and regulations.”
“It's a great company to book the transfer to travel around Thailand and other Asia countries. I have very good experienced during the time I traveled in Thailand. I would recommend to use Bookaway if you are planning to travel around Asia, Latin America and Europe.!! Good work, and thank you guys.”
“I accidentally booked a ferry for the week after the one I wanted. I started a support ticket as soon as I realised, and within a few minutes a refund was in my bank account. It wasn't automatic, I actually spoke to a human who as entirely attentive and positive. I'll actively seek out using the in the future.”
“Have a lot of options to choose, nice platform, and easy to book as well. I also found great coupon saving on the website so the prices are really cheap! I would book again with them.”
“Great website and lots of choices and cheapest prices when i have booked for weekend trips to Pattaya and Hua Hin with the family. I am so happy to see they have now also included trains and flight options, happy to have a 1 stop shop option.”
“Bookaway is great! I booked a trip from Split to Dubrovnik and got my tickets instantly.
Once I got to the port everything was ready and we got to the ferry in no time.
Will be using again”
