Bookaway Reviews

Name: Bookaway
Address: Hata'as 6, Hata'as 6, Tel Aviv-Yafo
Rating: 3.85

3.9 Rating 400 Reviews

72 %

of reviewers recommend Bookaway

Company Reviews

Metrics

Info

3.9

Based on 400 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 55%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

Visit Website

Write Your review

Tell us how Bookaway made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Bookaway 1 star review on 17th March 2023

Sadi

Marcio

Bookaway 5 star review on 29th April 2022

Gregory

Bookaway 5 star review on 30th January 2022

Jevgenijs

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bookaway's level of service is very poor. Firstly, don't ever try to book a ticket less than 24 hours in advance, as Bookaway will take your money but might not send you the confirmation in time so you will be left without a ticket. If you try to call their support line, no one will answer, but you will be told you are #1 in the queue for all eternity. Finally, they will ask you for a review after you use a service, but if it is negative they will not post it publicly. Very dishonest company.”

Helpful Report

Posted 6 years ago

“Easy to book, with all information needed available”

Helpful Report

Posted 6 years ago

“Service très médiocre, aucun moyen de les avoir par téléphone pour poser une question. Il y a avait un service de pick-up à l'hôtel mais comme impossible de les avoir au téléphone, impossible donc de demander. Résultat un tuktuk jusqu'à l'agence...”

Helpful Report

Posted 6 years ago

“I used bookaway to book a fast ferry from el nido to coron and i really loved the experience. The website is neat and organized with very clear information on what to expect! The pricing is very transparent so you only pay for what you see. No hidden charges. It was very smooth and fast.”

Helpful Report

Posted 6 years ago

“Easy and cheap! Got an email confirming our tickets with a couple days. Will book through them again.”

Helpful Report

Posted 6 years ago

“I bought a ticket but they didn't get me the ticket number and seat number so I couldn't join the bus. Very unorganized”

Helpful Report

Posted 6 years ago

“Not stress free but stressfull! No one knew who tour agent was so was left standing around. Was then told we missed the coach as the train was late. Utter lie, train was on time. On the return journey got left in the middle of surat thani and told to pay and get on a local bus to the train station. Paper work provided was uninformative to both english and thai people. Avoid at all costs.”

Helpful Report

Posted 6 years ago

“Great booking service, it couldn’t be easier we had a comfortable bus, welcoming staff, and arrival on time. Recommend using bookaway.”

Helpful Report

Posted 6 years ago

“We were very satisfied with the prompt timing, cleanliness of bus, agent response to our queries, bus driver courtesy and all this made our journey relaxed....we loved the wifi too.”

Helpful Report

Posted 6 years ago

“I just love this company. Everything goes smoothly and without any stress. I don't know this service for long but i fall deeply in love.”

Helpful Report

Posted 6 years ago

“Really attractive website, totally usefull when you travel around the world. Bookaway helped me lot of time and propose lot of kind of travel, cheap or vip Great and enjoy”

Helpful Report

Posted 6 years ago

“Bookaway sells ferry tickets that they are known to cancel within hours of departure. At this point when you get to the ferry company window, they charge you prefer than 3 times the original price to take a "private ferry" it is part of a huge scam and many people have been taken already. Do some research on Facebook and see for yourself. It's happened on almost all there routes. They don't offer services with the more trusted companies. Only the ones that have "unfortunate breakdowns" as they call them. They take absolutely no responsibility as they are most likely in on the scam. Can't wait until a class action suit is brought against them. Corrupt company.”

Helpful Report

Posted 6 years ago

“I’ve been travelling solo for 4 months and always use bookaway. It’s the easiest and most reliable way to book my transport while travelling and takes away any stress I have travelling alone. On one of my trips I accidentally entered the wrong destination and the team at bookaway helped me resolve the issue and changed my bus for me. There was also an instance in Laos where sadly my ticket wasn’t accepted by the bus company even though I had paid online, and had to buy a new ticket directly through the bus company but bookaway refunded me and apologised for the inconvenience. I highly recommend using the company. Reliable and simple to use. Also a big help paying online so I don’t have to worry about having enough cash. They also show you where you get picked up from and dropped off in your next destination so I can plan ahead which is important for me so I’m not stranded.”

Helpful Report

Posted 6 years ago

“ho prenotato con Bookaway un viaggio per 2 persone da HCMC a Da Lat, servizio perfetto con Minh Tri LImo, 6 ore comodissime e piacevoli, con soste per mangiare, prelevati da hotel in HCMC e portati all'hotel poco fuori la cittá di Da Lat. sono soddisfatto e consiglio Bookaway I booked with Bookaway a trip for 2 people from HCMC to Da Lat, perfect service with Minh Tri LImo, 6 hours comfortable and pleasant, with stops to eat, picked up from hotel in HCMC and brought to the hotel just outside the city of Da Lat . I'm satisfied and I recommend Bookaway”

Helpful Report

Posted 6 years ago

“Bookaway might be the worst customer service I ever dealt with. Paid $40 usd for a bus from Valentiane to Hanoi. The shuttle bus forgot to pick me up so I missed the bus and had to wait 24 hours. On the actual "sleeper" bus there were no beds, not even Seats. We had to sleep on the cold floor for the whole 30 hour trip! I contacted Bookaway and they said they reached out to the 3rd party but never heard back. Horrible customer service and a horrific company. Please learn from my experience and do not use!”

Helpful Report

Posted 6 years ago

“I never got picked up at my pick-up location although I arrived 2 hours!! before departure time. When I called them, they told me they already sent a private taxi to my pick-up point ($30). They assured me I would get a refund of that. Did I?? No. They ignored my e-mails. Worst company. Will never ever use it again. There are way better companies out there. Try to book at a local tour office. They are cheaper and more helpful”

Helpful Report

Posted 6 years ago

“We would recommend the service of bookaway.com. We needed to change our pick up date. Contacting the costumer service was no problem and they changed it directly.”

Helpful Report

Posted 6 years ago

“Easy to use, in 5 minutes you look for the destination and buy it. good prices, and I change a date for my trip and in 3 days they answer with no problem.”

Helpful Report

Posted 6 years ago

“Excellent service with a Private van from El Nido to Ulugang Bay ; the driver was smooth, the van confortable and the stop in Roxas welcome and clean. Also We booked à tour B at El Nido with excellent service and outstanding spots to take pictures, s'aime and snorkel.”

Helpful Report

Posted 6 years ago

“Very essy to buy, lots of alternatives”

Helpful Report

Posted 6 years ago

Bookaway is rated 3.9 based on 400 reviews