“Didn't expect it to be that easy to book a ticket for the next day! the driver arrived a bit early but waited for me and helped me with the luggage. would book again for sure.”
“There should be a synchronized system between Bookaway and Operators. Once the operator allowed the customer to make a booking, it means the seat still available. So, you do not suppose to pending confirmation. In this case, you have to make sure that the operator must update their system to avoid pending confirmation after the customer makes the payment.”
Hi Ahmad,
Thank you for sharing your experience with us, and we're sorry that your booking wasn't approved as fast as we hoped it would be.
We're aware that it must be frustrating to pay first and then wait for the operator to approve the booking, that's why we developed a new payment method, in which the money is held in the customer's account, but not charged unless the booking is confirmed, and that system is applied for most lines on our website.
In your case specifically, our support team had to offer you an alternative option as your departure date falls on the Tet holiday in Vietnam, so once we booked the alternative for you, the amount was charged before approval due to a human error, and we're really sorry about that, however, don't worry, upon checking with the operator, your booking will be approved very soon :)
Feel free to reach our support team via email or live chat if you need any assistance.
“Very fast answers from the support team! my plans changed and I had to change the departure time, they replied immediately when I contacted them via Whatsapp, a great experience, will book the rest of my trips in Vietnam with Bookaway :D”
“First sight I didn’t expect on this one online website but things surprised me as everything works very well! I used to worry when the departure time didn’t come and the support team supported me with the pick-up and change requests properly 👍 Used them few times for my Vietnam travels already!”
“Anytime I had a question, someone from Bookaway’s customer service was quick to respond and always helpful. Their prices are reasonable and helps take the hassle out of traveling. I will definitely use them again!”
“When I wanted to change the hotel for pick up support team responded fast and changed it for me, everything went smooth, will use Bookaway again for sure!!”
“After I booked the schedule changed and the departure was moved to 30 minutes after, the support team contacted me right away to notify about the change.
And i got a promo code for my next trip. Amazing!”
“The website was super easy to use and I didn't have the hassle of waiting in line at the station to buy my ticket. It saved me the stress of potentially not getting a ticket, not to mention saved me time. Super helpful support too. Will def use Bookaway again for my next trip.”
“Great ride, the bus driver was very nice.
I had to change my date and they were willing to do it with no charge although they didnt have to do it cause I changed it just few hours prior to the ride”
