Bookaway Reviews

Name: Bookaway
Address: Hata'as 6, Hata'as 6, Tel Aviv-Yafo
Rating: 3.88

3.9 Rating 393 Reviews

72 %

of reviewers recommend Bookaway

Company Reviews

Metrics

Info

3.9

Based on 393 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 57%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

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Bookaway 1 star review on 17th March 2023

Sadi

Marcio

Bookaway 5 star review on 29th April 2022

Gregory

Bookaway 5 star review on 30th January 2022

Jevgenijs

Anonymous

Anonymous // 01/01/2019

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“The best choice for travellers. Great fast service that offers wonderful and multiple options. Keep up the good work”

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Posted 5 years ago

“Pleasant trip and easy to book, Car was clean and friendly staffs”

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Posted 5 years ago

“Just came back from Hvar, whats a magical place! I booked my Ferry with Bookaway and it was such a pleasant trip, I highly recommend!”

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Posted 5 years ago

So glad that you enjoyed your trip to Hvar Hennette! We hope to assist you in the near future. All the Best,

Posted 5 years ago

“Excellent service and simple booking process”

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Posted 5 years ago

“I had a problem with my email and contacted support and they helped me change my email. thanks support!”

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Posted 5 years ago

We are always here to help. Until next time,

Posted 5 years ago

“Le voyage était tel que décrit sur le site. Le personnel de la compagnie de bus était très polie et serviable. Je pensais ne pas avoir reçu mon billet de bus mais l'équipe du support m'a demandé de vérifier mes spams et en effet le mail y était. Donc 5 étoiles.”

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Posted 5 years ago

So glad that we could help! Hope to assist you again in the future. Stay Safe,

Posted 5 years ago

“The trip to Hvar was great! thanks you for this service”

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Posted 5 years ago

Thank you Rohith for your review! Enjoy the rest of your trip in Croatia. The Bookaway Team

Posted 5 years ago

“Our travel in bus with you was horrible ! 1) It was more expensive if you compare with the price in hotels in Ha Tien or Chau Doc, but it's ok if all your organisation was perfect and confort was better ! But it wasn't !! 2) we taked 4 bus and between them nobody explain to us why we need to change or where we had to go ! 3) in your information, you say the arrival was for 11.30am... we arrive at 2h30pm !! Never again with you !”

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Posted 5 years ago

“Booked a train ticket Da Nang to Hue. Listed as Pending for days. Never replied to my email Happy to take your money but never issued our tickets. Total Scam Don't use this site”

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Posted 5 years ago

Hey Kyle, Im sorry to hear that your booking was pending for over 24 hours. Did you try to contact our support? Our support team is available 24/7 on email ,Whatsapp, chat and by phone. If you would like us to check the status of the booking you can always email your reference number to support@bookaway.com and we will be more than happy to assist you! Here always,

Posted 5 years ago

“Great service”

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Posted 5 years ago

“Bookaway sold me a ticket for a sailing 24 hours prior to the sailing, that was not sailing. They knew that it was not sailing, the ferry company informed me that the sailing had been canceled days prior to me purchasing my ticket from Bookaway. I was reimbursed from the ferry company only for the price of my ticket, not for the included cost that I paid Bookaway to sell me that bogus ticket. NICE WAY TO MAKE A LIVING, BOOKAWAY, ripping off and scamming good meaning tourists. Don't purchase from this company, you may as well throw your money in the sea for all that you will get for your efforts.”

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Posted 5 years ago

“We booked a week in advance a sleeping bus from Nha Trang to Ho Chi Minh, never received confirmation email. Was contacting bookaway using email and live chat and they continue to say confirmation is coming. 4 hours before scheduled departure they finally say in chat that bus is full and booking had been canceled and refund in 7-10 days. Now may miss a connecting flight and ruin holidays. NEVER USE THIS COMPANY!!!”

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Posted 5 years ago

“De la poudre aux yeux. Il est en effet pratique de pouvoir acheter ses billets le soir pour le lendemain en quelques cliques sans aller en agence. Les promesses sur la pub sont geniales. Encore faut il les tenir. J'ai acheté 2 billets au départ de Siem reap pour aller à Kampot. L'annonce est clair : bus couchette ( avec belle photo d'un bus de luxe couchette spacieuse ) Pas d'arrêt sauf pour manger et toilette 15h de route Départ 20h30 arrivée 11h a Kampot. Départ La couchette est bien plus petite que sur la photo de l'annonce, pas de fenêtre et même pas de quoi s'éclairer si on veut lire par exemple. J'ai découvert par la suite que nous étions dans un bus hôtel et pas dans un bus luxe comme sur la photo de votre annonce. Une pause comme convenu pour manger et passer au toilette. 6h du matin réveil ... Dernier arrêt on sort du bus On se retrouve devant une agence fermée Personne ne parle anglais et donc personne ne nous explique. Mon GPS me donne ma position Sihanouk ville. La je me dis zut j'ai raté l'arrêt. Mais non en fait c'est la que un autre bus doit venir nous prendre pour Kampot. 3 heure a attendre un autre bus, assis au sol sous le soleil. Un van pas confortable du tout arrive puis 2h30 de voyage sans clim. Après tout ça je vous écrit pour vous faire part de mon mecontentement. Je ne reproche rien aux personnes qui travaillent dans la compagnie de bus car eux ont fait leur travail. Je dis que votre annonce est mensongère Voyager dans de "mauvaises" condition ne me dérange pas si on me le dit en avance. J'ai eu le droit a un message automatique puis ensuite une personne m'a remercié pour les informations et m'a averti que j'aurai une réponse dans les heures qui suivent. Cela fait plus de 48h que j'attend de vos nouvelles. J'estime être en droit de demander un geste commercial a la hauteur du manquement de sérieux de votre part. J'ai deja acheter un autre billet via votre site. Je ne suis pas rancunier je vous fait juste remarquer aux yeux de tous la négligence dont vous faites preuve a l'égard de vos clients 60 euros pour un trajet qui ne correspond en aucun cas a votre descriptif. Je vous ai ecrit via WhatsApp et email pour trouver une solution mais rien y fait alors Voilà Mon premier post/avis sur les réseaux”

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Posted 5 years ago

“Was sooo worried after reading these reviews before booking with bookaway. Nervous up until we got to the bus station in Siam Reap. Bus was there at time stated, polite driver and helpers and left on time and we arrived on time. I also got my confirmation within an hour or so.”

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Posted 5 years ago

“Took my money for a train ticket and ran. Wouldn’t answer emails or phone. If you use this company for anything, you are a bigger fool than me!”

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Posted 5 years ago

“Booked bus and ferry tickets from Ao Nang, Krabi to koh Pha-ngan. The bus didn’t even turn up so had to get a taxi costing double the amount and missed ferry as we were late from waiting for so long. No refund offered. DO NOT USE!!!”

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Posted 5 years ago

“DO-NOT-USE-BOOKAWAY We booked and paid for bus tickets from Dalat to Na Trang online. They have never send us the final tickets as promised within 24 hours. This caused us to buy new tickets at the local bus station and wait for multiple hours.”

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Posted 5 years ago

“Extrapaid everything. More than double of the price of the counter.”

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Posted 5 years ago

“Booking confirmed with pick up but pick up never came. IMPOSSIBLE to reach Bookaway by chat, numerous international and local Thai numbers, Line etc. NO customer service. Had to get to the ferry on our own. NEVER book with them again !”

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Posted 5 years ago

“Took our money. They have not sent the tickets. They have not answered the webchat and emails. DO NOT USE THIS SERVICE THEY ARE INCAPABLE OF PROVIDING A RELIABLE SERVICE”

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Posted 5 years ago

Bookaway is rated 3.9 based on 393 reviews