“The site itself is easy to use and book with, but the driver from Marsol was questionable. While I understand cultural/business practices differ from country to country, I feel it’s unacceptable for a driver to take advantage of having a vehicle to drive to make several personal stops (to purchase food and drop off food for their family at their own residence.) It adds unnecessary time to the travel schedule, which many people cannot afford. While it took only about two hours to get from Barranquilla to Santa Marta, it took nearly FOUR hours on the return trip. I acknowledge the difference in traffic patterns as well, but the rerouting to make a personal delivery was definitely unprofessional. In addition, the driver was not alert/awake at all times during the drive, and it put passengers in danger. Again, this is not Bookaway’s issue - the problem is mainly with the transport company, Marsol.”
“Excellent. Seamless transaction to airport in a foreign country. Driver professional. Constant email exchange with Booking to keep me abreast of everything.”
