Box.co.uk Reviews

Name: Box.co.uk
Address: First Avenue, Minworth, Birmingham
Rating: 4.25

4.3 Rating 2,216 Reviews

82 %

of reviewers recommend Box.co.uk

Company Reviews

Questions

Metrics

4.3

Based on 2,216 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 56%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0121 202 0000

Location:

First Avenue, Minworth
Birmingham
b761ba

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Box.co.uk 2 star review on 7th April 2025

Millicent

Box.co.uk 1 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Aweful customer service for a product we had to return twice and then had major problems asking for a refund. Unhelpful returns staff who told us one thing but did another then refused to pass us to senior staff. Would nev er use you again and will be telling everyone we know the same.”

Helpful Report

Posted 11 years ago

Dear Customer, I am sorry to hear of the issue(s) you have experienced with your product(s). Please do not hesitate to contact us on 0121 202 0030 (Option 2) for further assistance. Regards, Box Returns Team

Posted 10 years ago

“Terrible quality bought 3 as xmas presents. One was cracked when opened other two didnt even work! Very dissapointed kids xmas day no replacement avaliable after waiting two weeks for box to check problems with two and no replacement offered for cracked screen. Very bad customer service, passed around different departments. Would nit recommend to others at all!”

Helpful Report

Posted 11 years ago

Posted 10 years ago

“Very good service and delivery wouldnuseb this company again”

Helpful Report

Posted 11 years ago

“Box wasn't factory sealed, one of the heat pipes had a large deep scratch on it, fitted it to my pc though and all was working fine. I wanted no hassle of sending the card back again, ended up selling it though and lost alot of money because in the end I wasn't happy.”

Helpful Report

Posted 11 years ago

Dear Customer, I am sorry to hear of the issue(s) you have experienced with your product. Whenever experiencing such issues please do not hesitate to contact us on 0121 202 0030 (option 2) for further assistance/to arrange return. Regards, Box Returns Team

Posted 10 years ago

“I'm very dissatisfied by BOX.UK, I bought a videoprojector which was FAULTY. I sen't it back to the company, and they did like they never heard about me, no answer, no reply to my several emails to get my refund. Thanks god , PayPal saved the day by refunding me for the cost of the item : about 900£ which is a big amount of money for me. Definitely won't get back to them do to a great lack of follow-up concerning my case.”

Helpful Report

Posted 11 years ago

Box.co.uk is rated 4.3 based on 2,216 reviews