“The care providers are excellent. The scheduling platform and response to questions on how to schedule is bad. For example, my psychiatric NP says, "See you in four weeks Amy," but it is impossible to schedule 1 mo in advance. This is unacceptable, especially as I NEED continuously refills on my medications. Email preferences also very hard to update. I took me 3 weeks to get my email preferences straightened out with admin. Nicole and Amit need to improve.”
“Doctor is well versed in antidepressants which was a requirement for me.
I still think follow-ups should be at least 40 minutes. 15 minutes is untenable. If I were to join a different service it would be because of the 15 minute appointments.
What would I do in a situation where I had a series of issues that don't fit the alloted minutes?
I think because of the brevity of these meetings my doctor hasn't had time to know me as a person. Surely follow-ups should be there to reinforce trust not just manage drugs.
Personally, in general the service itself is excellent for my lifestyle”
“Only offered me one therapist to choose from at a time, the first I did not like and the second is so hard to schedule with. Waiting for my first appt. Hopefully we hit it off and it was worth the wait”
“The medication is really working wonders. But I can't get a workable time to meet with a therapist, which has always been a problem. I thought an online service would be easier, but I'm having the same scheduling conflicts.”
“My provider and the app are fantastic. The reason not 5 stars is because the doctor has 72 hours to get back to you. They should respond within 36 hours especially when starting on new psych meds.”
“I am very aggravated that my therapy session didn't occur because when I pushed join now it kept bringing me back to the Brightside homepage. I certainly hope I'm not charged because I'm ready. You had time to write this email but not respond to me asking for help!”
“I like that Brightside accepts my insurance and my experience has been mostly positive, however, I have been prompted to meet with my specialist randomly/when it's not deemed necessary, by them. For example, recently this happened less than a week after we'd had an appointment. This wouldn't be a problem if I didn't have a high co-pay, but I do and my anxiety and depression are mostly under control with medication. I don't mind meeting when it's important/if my provider would like to meet with me, but there's something that's going on with this system that is prompting it unnecessarily.”
