“Pros:
- tracking progress with check ins
- able to get both medication and therapy
Cons:
- can't schedule recurring meetings with a therapist
- therapist matching doesn't feel very personalized”
“Help is fine, but there are sometimes lags in communication and the site itself does not always respond when trying to request an appointment and have medication issues. This is worrying”
“Help and support needs to be greatly improved to better serve customers. I’ve messaged help and support multiple times and it has taken more than 5 days to get answers. This is not ok.”
“The app is not the greatest and only being allowed to schedule 1 appointment at a time and only after a completed appointment is extremely difficult. I also would like to be able to change my provider on my own without having to call or email.”
“I wish communication after any meetings with provider were better. It’s almost as if they need a go between. If I need refills, questions about prescriptions, it lags and I’m assuming it’s due to each provider is a one person show trying to do it all.”
“The medicine seems to be helping. I’m just busy trying to get ready for school and moving and I feel like I have to check in so frequently. Once I get settled I won’t be too much of a hassle.”
“I believe that Brightside is an excellent platform to receive mental health care. Unfortunately, they only accept a limited number of insurance plans keeping most of what they offer out of reach due to the financial commitment required by patients. If Brightside accepted my insurance (Anthem), I would certainly use more of their services. Until then, however, my rating is 3 stars for the platform. My rating for my psychiatrist, however, is easily 5 stars.”
