“The talk therapy with Jerre I like. The medication management was not worth it because she cannot prescribe controlled substances that I already take. The management of payments is horrible. I’ve been way overcharged when I have insurance and it should have been 15.00 a time. Not 70.00. Now my HSA is denying charges because I’ve been so overcharged the fund is out. Also, a phone number for a live Brightside person for account issues is difficult to find unless you really dig for a number. Furthermore, I was charged a no show fee of 70.00 although I called, left a message and left my therapist a message that I could not make my appointment the day of my birthday because something came up. Frustrating.”
“Only real complaint would be ability to help support mental health related disability claims in CA. Getting in person appointments covered by insurance in timely fashions is absurdly difficult and subject to frequent cancellations and delayed appointments last minute. Was able to do so via BetterHelp in the past and was a bit surprised similar capacity could not be found here in emergency situations not requiring hospitalization. However at BetterHelp I could not get appropriate medications, which give the advantage here for that aspect certainly! Beyond that, all is great and super convenient, great professional care and services.”
“It’s fine but I don’t like how the pricing is not easy to determine. I have no idea how much Brightside is costing me. I can’t believe it takes this long to find out how much insurance is covering and then to bill me. I am afraid to schedule another appointment with my provider because I don’t know how much that will cost.”
“You need to make sure the patient can check back in with the doctor that mean verbally have an appointment with them because the check ins are not enough”
“I give you guys a 3.5 , it’s a great app and service don’t get me wrong, but messaging and communication has been inconsistent and hard to figure out.”
“Overall it’s a decent service. It’s hard to find a therapist I like and it’s a chore to switch if your first pick doesn’t work out. They are also very strict about how often your therapy is. I won’t be using them anymore because I can’t afford to go as often as they want me to with my insurance.”
“I wish I could schedule regularly recurring appointments vs. having to select a new date and time each time. Have a very busy life and it’s hard to remember to take care of my mental health until it becomes evident that I really need to.”
“Very convenient. I like that part. Provider doesn’t listen too well though. I had to say twice that I was looking to reduce meds to get off meds not just get another prescription at the same amounts. I tried to ask another question one day and he just said to go to customer service if he paid attention he would have realized it was a definite provider question. Wasted time sorting that out. Very irritating and unprofessional. That being said, I feel like he’s knowledgeable with getting me to reach my goal safely. He only needs to listen the first time and not anssume and I’d give a 5!”
“I really like both of my providers but working with Brightside Health is giving me anxiety. They email and text every day, sometimes multiple times per day - aaaagghhh!!”
“The initial appointment was great. The process seemed easy and effortless. Now that I am needing to get my prescription refilled, I have messaged my care provider and not heard back. My pharmacy has sent a request to refill and a week later it still hasn’t been refilled.”
“While I think organizations like Brightside can helpful, I wouldn't recommend them to people with other options through health insurance.
In my experience, the mental health team has either been very slow or responded with too little information, which was sometimes confusing to me as a patient, who was concerned with the mixture of medications I was prescribed.
In the end, I just told my provider what medication I wanted to take, which I had taken in the past and had to move things forward for myself. It didn't seem like I was receive guidance and support from a professional. Just a few things to keep in mind for the leaders at the Brightside and potential patients.”
