“You guys do a great job makin psychiatric care and therapy accessible. With that being said, some providers could be better looked into to ensure they really know what they’re doing.”
“Very good. For weeks now the link that has been sent to my email was not working. Also, the app was not working when I would press “Review medication”. I was unable to review my medication for my provider.
Other than that Brightside has helped.”
“I really like my therapist, however, I’m not sure I’m getting what I need from her. It could certainly be me, as I’ve never participated in therapy before. But based on experiences of friends and family, I’m not sure I’m fully getting what I need out of it.”
“I’ve really enjoyed meeting with a psychiatrist and checking in with her.
But it is really difficult to schedule check ins without lying on the electronic check ins. It’s also difficult to navigate the website to verify insurance or account information.”
“Easy to use and good care, but falsely promises the use of preferred names (there is no option for you nor support to add a preferred name to an account) and is very pricey without offering payment options, unlike other online options, for students (outside of a first-month discount through Student Beans) or those of low-income households.”
“The app itself is abysmal and has way too many issues. The therapist and medication management provider are wonderful. I’d give them 5/5, but the app itself 1/5.”
“While it was easy to schedule my initially appointment, it was difficult to schedule subsequent appointments with the providers I wanted. I am not a fan of Brightside's tech platform. I chose Brightside be ause it was supposed to be no cost with my insurance yet it still cost me $38. If I have to pay then I am going to use another system.”
