“I am not happy with the therapy part of bright side. It is more like counseling. I need actual therapy not just someone to listen to my problems. I am happy with my prescriber for medication however. For that reason I will keep bright side.”
“Though I like Brightside, lately I have had trouble accessing my lessons. I also just messaged my therapist because my dashboard shows an old appointment is upcoming so I am unable to book my next appointment with her. The customer service team have been kind and helpful, but these issues are making it difficult to use Brightside.”
“Understanding how the system works is difficult. There’s no way of tracking when my next appointment should be or if I need one at all to get a refill. I’m also not sure if that happens automatically or not. Also the first provider I had missed an appointment and tried to shift the blame to me and the second one is just kind of assumptive and rude.”
“I wish my copay wasn't so high. There is no way to afford $75 per therapy session per week. Nor is it affordable every time I need to meet with my provider.”
“I would like to have more options on the website, it just seems like it’s a little bare. I’d like like a visit history, some of sort of option that shows me historical data. Also with customer service, I’d like to have a more faster option for service instead of emailing and getting responses within 24 hours. Maybe a phone number or a chat service would ensure quicker service? Other than that, no complaints!”
“It's fine. There are constant messages it feels like and no way to limit the amount of messages I'm receiving that I've found, so I don't enjoy that.”
“Brightside was one of the few therapist/psych doctors that was accepting new patients. Brightside is liking getting a tire fixed on a highway (in New Jersey) by whoever is available, but the tire should be checked out by someone reputable that you trust back home.”
“Monthly fee for medication management (95 $) is far too high and therefore inaccessible to many people. I have already had to try to figure out how to move care elsewhere because 95/month to refill a prescription at my local pharmacy that my prescription benefit covers is not maintainable.
However the provider I worked with has been good.”
