“Telephone support would increase client confidence. I’ve had persistent scheduling problems and some very bad Internet connections—not on my side. Otherwise, I am pleased.”
“I do really appreciate the convenience, but the cost is a lot and I know it will have me ending my subscription probably earlier than I should, but it really helped get me started on a better path easily.”
“I love my therapist Debbie, I will give her five stars. About the psychiatric part I will give you one star. I wish you had real doctors, not nurses.”
“Brightside is a very decent place to handle depression. Although they are also taking care of my anxiety and the medication is not what I need for my extent of gad. All in all I would rate it as a 3 in a half. Things could be almost perfect, but I am still suffering with anxiety.”
“I love the platform; however, i feel as though my limited experience of providers working with the app that they aren’t always the most helpful. I don’t feel like the therapist really cares to put in work, and as someone with extreme difficulty maintaining and making appointments, as my therapist that is the least they should help with. My medication provider does not respond to messages and seems judgmental, two big negatives for me as a patient seeking care. I wish brightside would be sure the independent providers aren’t only properly certified, but that their personalities and ability to actually be of help to the patients was more deeply screened and vetted.”
“I've had to change three psychiatric care providers because my needs are not being met. I have requested 20 mg of my anxiety medication at that still has not occurred.”
“The online site is helpful and easy to navigate. Updates on overall health progress is good. Therapy resources and lessons very helpful. Access to both therapist and psychiatric provider is good though messaging with quick response.”
“I was really ill one morning and I couldnt cancel my appt. with out having to pay $70. I didn't know i was going to be sick? Why penilize me for being sick? What if i had to go to the hospital?”
