“I was at a really low point when I came to Brightside.
I felt numb all over and was looking for a way forward.
My Care Team listened and formulated a plan to help and it has made a huge difference.
I feel the biggest thing for me has been the ability to accept that depression is a real thing but that it doesn't need to define you and there are definitely things that can be done to help so that you can live a fulfilling life.”
“I cannot book a live session with a therapist. The site just reloads my dashboard. So, I have not seen a therapist at all since I started Brightside. Session with the psychiatrist was booked easily, and I have seen an improvement at least.”
“I rated Brightside as "Good." For some reason, when I click on the green box above, it does nothing.
I love my provider - I'm currently in the Medication Maintenance Plan - and I just signed up with a therapist as well. The only issue I have is that it takes a long time for Support to reply to emails. I think that you need to hire more Support people. I noticed that other clients also spoke about this in their reviews. Especially on a platform such as this - for therapy and medication - people are not feeling well. Perhaps they have just been released from the hospital - as was my case before I signed up for therapy - and they are anxious and depressed. It's not a good time to have to wait so long for replies from Support.
Also, the website is not very intuitive. AI has progressed so much over the past 10 years and the website does not offer a lot of info. ie. I tried adding therapy to my plan on the site - when I went in to pay - my Med. Maintenance Plan was shown as costing $95/month. I actually pay $45/month. The system should know that this is the amount I pay and should be updated with the correct amount.
Overall, I do like the site and my current provider is very knowledgable about medications and she is very understanding and seems to care about my progress. You guys just need some tweaks here and there in order to receive the "very good" rating!”
“My only wish that wasn’t met was a note outlining my treatment for work. I am being forced into retirement since I can’t go into the office, but that is really on my employer. My care team has been great!”
“I have not been able to participate as much as I should because I’m moving after 22 years in my house. All contact that I’ve had has been really good and once I’ve moved I plans to be more engaged.”
“Getting prescribed medication for the first time was easier and faster than I thought it'd be. I feel so safe and have seen an improvement in my life. So thank you so much.”
