“I love the service itself.
But the "check-in" questions are terrible. PLEASE be more creative and allow more gray area. I simply cannot respond to them accurately. For instance, there is "much of the time," but no "some of the time," or "A little bit of the time." These make a huge difference!
Somebody needs to take the time to make more realistic questions/statements. This is becoming increasingly frustrating to answer so I just reply with a standard answer. I am not putting any thought into it, and you and I both deserve better!”
“It’s very convenient and easy to use. I think it’d be a little more beneficial to have slightly longer therapy appointments, even with the lessons. But I love Brightside so far!”
“I have gotten a great deal out of Bright side and intend to continue the servise but I would have a few notes when it comest to the usability of the online portal and booking of treatment. I would LOVE to be able to book 60 min sessions with my therapist to get a lot more out of an individual session.
Also would love to have a dedicated smart device app rather than constantly using the web browser. I know this is a nitpick but would be a great deal more convenient.”
“I’ve had good support from Brightside for several months. Unfortunately this last month it was difficult for me to schedule visits with my provider and therapist, so I did not have enough sessions with them. I have found a local psychiatrist that I have begun seeing, and hope to find a local therapist.
Brightside has given me a clear diagrammatic view of my progress, and I will miss that! I have enjoyed working with Erik Frost and Amanda. I wish I could have had more and longer sessions with Erik. Fifteen minutes twice a month is not much! I also wish my insurance covered this, since it has been pricey for me.
I’ve felt cared for, and been given good advice.
Thank you!”
“I love that they were able to find a psychiatrist quickly and efficiently for me. However, the therapy option that was offered cost more than what I was able to pay. Therefore, I was unable to take advantage of their therapy options.”
“The big issue is trying to schedule appointments with our psychiatrists. To have to request a review, 2 weeks after the last appointment, instead of just making an appointment, is worrisome. for example, if new medication causes severe mental side effects, within the first few doses so you have to discontinue medication, there ends up being too long of a pause between appointments to be prescribed something different”
“My therapist Serena takes the time to get to know you, and remembers everything. She pays attention to what you're looking for in therapy and finds ways to help deliver it. Sensitive, thoughtful, and grounded. I’ve really enjoyed working with her.”
