“Brightside has generally helped me a lot over the full course of my subscription, however there do seem to be some issues to be resolved. After your first consultation, if your medication works, the rest is automated webforms and online content with the bi-monthly message from your doctor asking about anything weird that you've sent or prompted. The pharmacy has had some issues with refills. My first month was great, but it's basically just an upgraded pharmacy at this point, which is fine if you have no problems paying for that or don't have insurance.”
“2 stars for connecting me with a health care professional...but that’s about it...and honestly I could have done that on my own. Their platform is supposed to be about convenience and ease. The doctor I have chatted with about my issues with depression was very helpful in talking with me and finding me a good treatment path. However, Brightside, which is supposed to make everything more convenient had made the process a huge struggle. Customer service is horrible and the platform progress is unclear. I’ve been unable to get a response for weeks to simply get an FSA receipt, which was offered to me, among other questions. Forget trying to ask about anything related to the platform or treatment. My mental health physician is located nearby and honestly, they're defeating the purpose of their app due to poor customer service and communication...even my doctor complained about how much radio silence she’s had trying to treat patients with their platform.”
“After three years of dealing with depression and anxiety, I was prescribed the first medication that is actually helping me. I am extremely thankful and happy so far.”
“I think treatment is progressing slowly but it has been moving - it's not a complaint, but an observation. The interaction with my provider has been excellent.”
“Easy to use, monitors how I'm doing and my medicine arrives in a timely manner. In a time where I didn't even feel like leaving the house it was nice to be provided care in my home from my phone”
“I was never able to get to appointment for myself and Brightside has given the ability to get the medication I need. They are great at checking in on me to insure my treatment is on track. Thank you Brightside”
“I had some difficulty with using Zoom, but it was most likely user error on my part.
Otherwise, the counselors have been spot on with understanding my medications and health.”
“Without health insurance I was pretty out of luck finding affordable help for my mental health. I found Brightside as a fluke. Two months in I know I made the right choice in signing up. It’s very easy to use and the whole experience has been welcoming and comforting.”
