“I find that the app isn’t as easy to navigate as the website, but overall I am very pleased with the service provided. It was there for me when I really needed help.”
“You're horrible. You already know your patients are relying heavily on you and you make empty promises just to not follow through and let them down. Most may see you as their last piece of hope and you're letting them know by your lack of action and care that their mental health is not a priority to you yet you still send multiple messages trying to intimidate them into continuing care before you cut them off just to take more money from them or their insurance but continue to rob them of the real care, treatment, and therapy they need and deserve. DO BETTER!!!!! Look at the messages attached that Amy claimed in her notes were incoherent ramblings from me and tell me if I sound incoherent to you. Falsifying medical records to make me seem crazy and discredit me to cover your own ass is a crime!!!!! Shame on you!!!!”
“I'm happy to have more control over my care. I can reach out to my doctor anytime. I wish the cost was lower, or that the app had more self-directed activities.”
“My only issue is that I need a psychiatrist who practices in Georgia. I live in Alabama but work and shop in GA. My pharmacy is in GA and it is a problem getting my prescriptions.”
“Schedule issues and I just want to have my medication refilled without having to make appointments every month. My work schedule doesn’t accommodate monthly visits just to have my meds refilled”
“I have received the help I needed but the connection to provider is lacking and with the UI it is not clear how to connect with provider. It is lacking a personal element to feel cared for.”
“This app gave me access and availability that I wouldn’t normally have with work and all. I’ve been completely happy with all the services they offer”
“BrightSide sets itself apart from other providers in the sense that I feel like I'm getting actual psychiatric care rather than just a prescription. My experience so far has been great!”
“I've seen life a bit brighter since starting my treatment and for that I'm thankful to brightside health helping me finding the proper help I needed.”
“I am satisfied with the service of my provider. However the system prompts me to schedule appointments when one isn't needed. For instance my provider adjusted my dose and said we should meet again in 5-6 weeks once the new dosage takes effect. About a week after I did my usual check in questionnaire without any major changes compared to weeks prior and it told me to schedule an appointment. Texting and emailing me saying I need to schedule. I had to message my provider to remove the request on her end so I could stop getting alerts. A minor thing. Overall I'm very pleased with everything”
