“I need to cancel. I can’t afford it and I thought I was signing for one month only to see how it went. Now I’ve been charged $95 for another month. How do I cancel this?”
“Mostly very good care and attention.
It’s a little challenging to get regular appointments with therapists,I wish there was an automatic scheduling process (ie you could opt to sign up for a weekly or twice monthly regular time slot, etc).
Also it’s awkward to move easily back and forth in the question/response exercises. If you want to repeat a lesson or go back and change something you’ve written, it’s difficult or impossible. Unless I’m misunderstanding the instructions….
Otherwise, very positive experience so far.”
“Frustrating that I cannot just make an appointment to refill my medication- in the "review requested" there should be an option to just make an appointment. The meds are working, I just need a refill, and that is not an option. Too many steps to make a follow up appointment.”
“It's nice to be able to get help quickly when you need it the most! Other Doctors can make you wait weeks to be seen, not everybody has that much time to wait. The virtual aspect makes it convenient and the Doctor I have is very good at listening and seems to genuinely care, that makes it easy to be honest and get real help. Thank you for everything”
“I’m happy with the response and efforts of my clinician. I understand there is an element of trial and error in prescribing effective medications and I appreciate having someone to have that knowledgeable conversation with. Brightside was there when it was impossible to find a traditional clinician within 100 miles without a long waitlist.”
“The frequent check-ins show me how I'm improving overtime even if I might not see it. Overall feeling happier and more energized sticking with my lessons”
“It’s extremely hard to get ahold of my psychiatrist. I have been needing to get the paperwork for an accommodation I needed from work but I still haven’t heard anything back from her in a month.”
“Overall I’m pretty happy with Brightside. I like both my provider and my therapist, and consider them to be quite competent. A number of ongoing technical issues when meeting with my therapist which can be frustrating. Customer service is a bit lacking. And the app needs work.”
“Overall I'm hopeful about this platform but it's been a struggle to get the app/site to work properly and it's impacting my care. There are many issues with the lessons and the observations you're supposed to provide, making it hard to get the full benefit. The app/site just doesn't work properly so I often can't complete the lessons before meeting with my therapist and by the time I can complete them we need to move on to other topics or way too much time has gone by.
I also don't understand the decision to just allow booking one appointment at a time. This makes it very hard to plan and schedule, as often by the time I'll allowed to book my next appointment, my therapist has very few sessions available. This has meant I'd needed to go weeks between sessions, rather than meeting weekly.
Lastly, the reminders for appointments are too frequent. Getting multiple emails, texts, push notifications leading up to every appointment is a bit much.”
