“Made three appointments with two different therapists. The first didn't show up, twice, and the second had technical issues on our first visit and I didn't want to try again. Medication service and related communications have been ok.”
“My psychiatrist seems very concerned about my mental health and is very responsive to messages I send.
My experience with Brightside has been positive and life saving.”
“Brightside has been a great solution for me! I needed to start medication within a week and was able to set up an appointment and receive the help I needed. It's been helpful and I've received good feedback from my provider.”
“I give you guys a 3.5 , it’s a great app and service don’t get me wrong, but messaging and communication has been inconsistent and hard to figure out.”
“Overall it’s a decent service. It’s hard to find a therapist I like and it’s a chore to switch if your first pick doesn’t work out. They are also very strict about how often your therapy is. I won’t be using them anymore because I can’t afford to go as often as they want me to with my insurance.”
“I absolutely love the Brightside app. The psychiatrist I chose is the BEST, and listens to what I have to say. Answers questions professionally but still finds a way to be so friendly!”
“I have trouble with the app. It takes a while before I can request a review and if I click on different things like medication, it won’t let me click the back button. I have to close the app out completely and start over. I think there needs to be some improvements with the app then everything would fall into place a lot better. I also wish I would have had a better selection of Psychiatrists to choose from in the beginning. I had to switch because I wasn’t happy about the first one I chose. I just think the selection was really slim. I am happy with my new provider so far. Overall, app improvements and a better selection of Psychiatrist and Therapist would be very beneficial to Brightside. I am very thankful for a virtual program that accepts my insurance as it’s much more convenient for me to not have another doctor visit to have to go to. Thank you, Brightside!”
