“I like my doctor and the medication she prescribed is really working for me (I've taken it before so I already knew it works for me). It bothers me that I can't communicate with her easily, when all I want to do is ask a simple text-based question or update her on my progress in a way that your automated questions aren't capable of capturing. I plan to stop using Brightside and see a doctor in person in a few months when doing so works better with my schedule. As an aside, I would be willing to pay more per month for the option to actually communicate via email or skype with a doctor, but I can see how the optics of that aren't great.”
Thanks for your feedback, Susannah. We hear you and see where you're coming from on this. We are actively working on making it easier to message with your doctor about small questions or updates. Please keep an eye out for this in the near future and we'd love to hear your feedback one you have the chance to use it.
“I like the point that I can talk with a doctor via chat which is good for me because I travel for work often, but it bothered me that I cannot reach out to them from my side. The last time I spoke to her was 2 months ago.”
