“I did not like that the combined courses ended so quickly. Not enough to fill the 12 weeks of therapy.
I did not like that my therapist and doctor did not engage with me regularly.
I did not like that checkup questions were so general and broad.”
“I have tried multiple medications but haven't felt much better as of yet. It appears only 1 type of medication is prescribed and I'm not sure if it is a fit for me or what I need. I'm trying to give the process a chance.”
“Customer service was slow to respond when my meds were delivered to the wrong address. I feel like a video check-in should Be automatic with your doctor, because what else am I paying $100 a month for?? For silence unless something is very wrong? I could have my PCP prescribe with the same degree of interaction. Displeased so far. Considering cancellation.”
“This service is quite expensive. It felt like I hardly had any real, human communication regarding my mental health, just automated check-ins with vague questions/answer options. These check-ins are very frustrating to fill out-for the first month or two of my treatment, my symptoms were only getting worse and my depression was the worst it has ever been, while the depression tracker showed that my depression was getting better. Like I literally told you that my symptoms are getting worse, why and how are you determining that I'm getting better and that my treatment is working? Thankfully, my doctor listened to my concerns after messaging her directly and I was able to switch medicines. It just seems like a very impersonal, automated system that doesn't work for everyone.”
“I had a care provider that really listened to my concerns and addressed all of my health care issues. After a few weeks, I still had some serious concerns, but I was told to just continue my medication without anything else. I'm currently on the fence about canceling my service, as I am disappointed with the lack of concern for my overall wellbeing.”
“2 stars for connecting me with a health care professional...but that’s about it...and honestly I could have done that on my own. Their platform is supposed to be about convenience and ease. The doctor I have chatted with about my issues with depression was very helpful in talking with me and finding me a good treatment path. However, Brightside, which is supposed to make everything more convenient had made the process a huge struggle. Customer service is horrible and the platform progress is unclear. I’ve been unable to get a response for weeks to simply get an FSA receipt, which was offered to me, among other questions. Forget trying to ask about anything related to the platform or treatment. My mental health physician is located nearby and honestly, they're defeating the purpose of their app due to poor customer service and communication...even my doctor complained about how much radio silence she’s had trying to treat patients with their platform.”
“I have enjoyed my time with my doctor, but I didn't receive a check in notification for 2 months when it would have been helpful. I even tried to do a checkin but couldn't find it on the app”
“i don't like how often the psychiatrist has canceled without a headsup - i think that's really unprofessional and possibly dangerous for people dealing with depression. i am grateful however that medication is shipped to me since that is one way the platform is different and gets treatment to those who need it”
“It's too expensive. I don't make much money, and I'm in dire straights just to get medication to help cope with my abusive boss. The doctor is very good, but the service advertises itself as concierge, but the doctor has a ton of patients, and really, one should only see him when necessary. I don't recommend Brightside because it's too expensive for most people.”
