“I was having a hard time finding psychiatry coverage in NY and Brightside to be a godsend. I have been seen twice and though I missed the personal approach from my prior provider, I was happy to have medication management. I was recently charged by Brightside for just under $200. When I enrolled, I was under the impression my insurance covered all care done via the app. Out of pocket psychiatry is not in my budget at this time especially as I am an insured person. Therefore, I am incredibly let down by Brightside and would not recommend.”
“0 of 5. No it is not working. I have been unable to contact my psychiatrist. The help desk is not returning my chats. This is a terrible way to provide car.e.”
“Absolutely amazing people but if you have serious issues or serious family issues they want you to see a different provider than them. It is kind of sad. My family is the issue and I am doing great with the medication in the first month alone. I really wish I could keep seeing them.”
“I really appreciate how convenient this service was. At this time it seems difficult for me to access care due to my work schedule and the availability of appointments at my Tricare clinic. I am hoping that Brightside will include Tricare as an insurance that they accept in the future as a benefit to military families. Currently I am paying out of pocket.”
“Brightside is somewhat impersonal. It feels like a HMO that has a really busy staff of rotating therapists. I have never able to get a regular appointment time each week.”
“Olga is great. She is very personable and professional. I just don't enjoy speaking about myself. I'm not a 100% convenienced psychology therapy is for me.”
“Very convenient and easy to engage with the support resources available. I feel like it has removed the hesitation I had to seek care and it's on my schedule. My only regret is not trying Brightside sooner. Life really is better on the Brightside!”
“I have been feeling better now that I have been working with my provider. I would like to see a different scale for "check-ins". A 1-5 scale would me more helpful in communicating occurences of symptoms.”
“Seems to be a money grab. They didn't refill meds even though all the check ins were met and everything is going well. Not refilling meds that should not be discontinued suddenly and having a patient run out because they cannot get an appointment for several days due to the provider's schedule is a big negative.”
