British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,245 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,245 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 21st December 2025

105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely the worst in every way possible.”

Helpful Report

Posted 5 years ago

“Absolutely appalling customer service they don't even deserve a zero..... I have had no electric since 30/4/21. I have spoken to numerous people and supervisors and non of them have been able to help me. I have spoken with Luna, Sam, Nunzia Ellis, Zianda and Phindale Zibi (Phindale Zibi is supposed to be a supervisor and promised to call me back at 6.15pm last night but he did not. If you cant trust a supervisor who can you trust eh!!!!) Nunzias - she clearly was not wearing her headset at the time I called. All I could hear was laughing, shouting and swearing in the background. It sounded like British Gas were having a party in the back ground. As soon a feasibly possible I will be leaving British Gas. I don't even have the words to describe how thoroughly disappointed and extremely unhappy I am with there service.”

Helpful Report

Posted 5 years ago

“So we got switched over to British Gas in January without asking to be from the council. Been asking for 5 months to be switched over to pre payment meter. Instead they put us on a quarterly bill making the bill sky high. As well asked for a appointment to get our meter read. After 5 months still nothing. Then when you speak to the customer service team you cannot speak to anyone in England yet it is called British gas. The ladies in South Africa say they are doing things but nothing has been resolved. I am sick and tired on being on british gas.”

Helpful Report

Posted 5 years ago

“They are the worse! Had a difficulties to pay the bill due to pandemic, arranged a call to discuss my situation and all I got were threats that my case will be sent to the third party, will affect my credit score and other nasty stuff!! The only company that were not able to give me extra two weeks before my pay check.. the bill is less than £90 and i get such treatment?! such a disgrace!”

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Posted 5 years ago

“I was a temporary customer for 1 month in my new home until I used uSwitch to change supplier. I gave them my opening readings and closing readings for the final bill and they but they sent me a bill based on random numbers. I have tried to correct this by being in contact with at least 8 different agents and have up until now been issued with 4 final bills. All different and the last one also covering a period in time when I didn't even own the property. I have the readings, give them to agents and they just don't get it right. Tomorrow I have to ring them again and waste another couple of hours.”

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Posted 5 years ago

“Another failed appointment. Quite appalling customer service. You pay a lot of money for cover and then they continually let you down. The company really needs a significant managerial change”

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Posted 5 years ago

“Marked my credit history although I have never received a bill Awful haven t sent me any bills checked clear score they have labelled a missed payment on my credit score to say i am furious is an understatement ! i am leaving and will never use any of there services while i am on this planet . I AM CONSIDERING COURT ACTION OR SOME FORM OF COMPENSATION”

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Posted 5 years ago

“absolutely hopeless”

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Posted 5 years ago

“The app is dreadful to negotiate can't find what your looking for ! Wanted to change my dd as they increased it by £24 a month when all I owed was £9 ! but it won't let me and can't even message them stupid app just sends you round in circles . glad I be leaving BG pretty soon !”

Helpful Report

Posted 5 years ago

“Rang January this year to change to a credit meter to be told id need a smart meter fitted first, 1st available appointment was March, engineer came and said I had 2 rate meter so couldn't have and didn't need a smart meter fitted! Rang them back, 2nd engineer came with wrong meter, no one had told him the type I needed, 3rd guy came April fools day, ironic cos he too came with wrong one! He rang me few days later with new date 27th April which I took off work as yet another holiday only for him not to turn up! Called them back, was told she'd ring me back with date/time in half hour, 3 hours later i rang back to be told 9th June was earliest possible date then got call yesterday to say its now going to be 26th July 😡 absolutely disgusted with the time wasted and holidays ive wasted on this company, as soon as I 'finally' get my meter changed I think I'll be moving suppliers as I was told until the meter is changed i cant swap suppliers, not sure if this is true or not.”

Helpful Report

Posted 5 years ago

“Even the cheek that you have to put a star before it acknowledges your comment! They do NOT deserve that! Awful. Will be changing supplier ASAP.”

Helpful Report

Posted 5 years ago

“We have a gas leak in the inlet pipe to the gas fire in our lounge. Not large but noticeable. BG notified early Thursday morning, Cadern engineer arrived within an hour and, did a thorough check, finally identifying the source of the leak. So far so good. He could not tackle the problem, so we reported an emergency through the BG (0333)helpline. This helpline eventually lets you talk to someone, after about 10minutes listening to recoded garbage. THIS HELPLINE TURNS OUT TO BE A CALL CENTRE IN SOUTH AFRICA. We then had to wait for over 24 hours for an engineer. When he arrived he could not fix the problem because it is in the pipe below floor level. No complaints about the engineer he was very helpful and did his best to expedite the solution. An ‘expert’ was needed to determine what needed to be done, but he couldn’t attend until Tuesday, so another 4 days without heating, gas for cooking etc. Further calls, each day, to the helpline were of no help, so it’s microwave meals and bed socks for a few more days. Then if the carpets and floorboards have to come up how much longer will we be suffering. BG have an industrial dispute with their engineering staff and many have left rather than accept the new contracts they were offered, we used to have 41 covering or area, now there are only 17. No wonder service is so bad.”

Helpful Report

Posted 5 years ago

“Stay well away from these liars, all they care about is money, they lie, retract what they say, the worst energy company by far. When you are already going through difficulties, dealing with the loss of a parent, they come and stick a boot in further, no humanity in this company whatsoever!!!!!”

Helpful Report

Posted 5 years ago

“Bullies staff, charging bills for something you don't use. The worse supplier ever. Shouldn't bother with them. Going after pensioners making them pay for bills which they haven't used.”

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Posted 5 years ago

“I have been with BG for 2 years and it is by far the worst experience I have ever had. Their web site is slow and you can never get a simple answer to a simple request. They are driving me insane as it take an age to get them to resolve any issue”

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Posted 5 years ago

“Absolutely shocking app and website”

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Posted 5 years ago

“We had a service cancelled at the last minute. As the boiler was out of action asked for a breakdown vist only to be told a 3week wait. Was offered £20 to buy a heater which was upped to £50 after a while. I told them I have no hot water and cannot wait this long so was basically told to get an independent engineer to fix the problem and claim the money back from British gas. What a total and utter disgrace and excuse of a company.”

Helpful Report

Posted 5 years ago

“Do not use these bullies, they try to frighten you with lines like we will pass your details to our debt collector. They reckon I owe them £33.73 for electricity I somehow used after I have left and a leaving fee even although I wasn't in contract with them. Have written to customer services 4 times but no reply. They are a disgraceful and dishonest. Do not use.”

Helpful Report

Posted 5 years ago

“Our boiler is just over 2 years old, bought from and installed by British Gas. We have paid for HomeCare with BG for a number of years. Phoned BG today as our boiler has packed up and we have no heating or hot water. Only to be told that we will have to wait 10 days for an engineer. BG - this is completely unacceptable. You are ripping us off, firstly by charging a bomb for a product that is unfit for purpose, and secondly by not providing the service for which we pay. You are using Covid as an excuse for your systemic managerial and operational ineptitude. My advice to people - avoid this shambles of an organisation like the plague. They are a disgrace.”

Helpful Report

Posted 5 years ago

“Ridiculous we are disabled older people that pay£360 a year to avoid problems with gas boiler breakdowns yet it’s going to take 48 hours before we can get hot water and heating back on and then told it’s not guaranteed we will be able to get to you then 🤬🤬🤬🤬”

Helpful Report

Posted 5 years ago

British Gas is rated 1.2 based on 3,245 reviews