British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,261 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

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Metrics

1.2

Based on 3,261 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 21st December 2025

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Where do I start? At the time of writing this review, I have just sent a six page, A4 sized letter to Centrica, after sending it through email and not having it acknowledged by the case handler, who could not spell my name right or pronounce it correctly. I have been a customer for 12 years with BG and the last 4 years have been a complete nightmare, firstly I KNOW i have been overcharged, someone at BG or my Housing Association decided the tariff I would be placed on???? Then I have had issues with a direct debit and this was sorted out, then it re-occurred, BG were so bad in getting it sorted out the Bank has barred any further Direct Debit Mandates from British Gas. The customer service is terrible, the South Africans, blame the English Customer Service Advisors and then they tell you that things are not actioned because the BG executive does not listen to them, and that they are ignored, that is why the payment plan fails, the direct debits, go wrong and so on. Then there is the engineers, in one incident an engineer visited his attitude towards me in my own home was rude, abrupt, and unprofessional, I wanted to swing for him, no one would tolerate that in their own home. You complain, you are meant to receive a call back from. a manager, that never happens, the calls drop (terminate) the minute you start asking questions that there is no real answer to - especially when BG are at fault. If you can avoid BG with bargepole this is a company that was once great but that is myth and legend, now it is a mediocre company, that charges through the roof (before cost of living crisis) yet there is no transparency, so you really dont know what you are paying for.”

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Posted 4 years ago

“Have been waiting for 3 weeks for my energy payment, which I'm entitled too, yet still not got it. I have a prepayment key and they have it on file as my account is cash/cheque account. Rang up about my payment and told after 42 minutes on the phone that they would look into it. I need that credit just like everyone else does, but was told it would take 10 days to resolve situation. As soon as I can I will be changing companies!!”

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Posted 4 years ago

“Smart meter not working. Contacted Helpdesk, who provided a very quick response and kept me informed of the dates and offered me different options.”

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Posted 4 years ago

“The worker are lazy unhelpful liers we got smart meter on safe guard standing charge 350 pound a year and not capped on smart meter government put 66 pound on British gas robbed it off meter within 10 days greedy don't have smart meter fitted from British gas”

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Posted 4 years ago

“Worst customer care service. I have moved into a new house and i requested for new new account setup and prepayment key. Its been more than 2 days nd yet not resolved and we have no electricity for 2 days. I have chat several times and they says it will be activated in 4 hours.”

British Gas 1 star review on 21st October 2022

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Posted 4 years ago

“Would give them zero if an option. Engineer came out and broke our Hob further, 2 months waiting while he tried new parts to replace it with no idea what he was doing, then I get an email saying I have to pay for 70% of the replacement when they broke it in the first place. Now complaint is up to 8 weeks before they reply, which would mean 4 months without a hob. Don’t waste your money or time they are awful awful awful.”

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Posted 4 years ago

“Hard to get hold of during weekend emergency. Book an emergency for toilet problems as i have Home care 4 and they made appointment in one month time to attend my emergency. So i booked my personal tradesman and they refused to reimburse me. I also have boiler service included but appointment was delayed by a year so you finished your contract with them before they can do a service. So hopefully this serve as warning to others”

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Posted 4 years ago

“I spent half an hour trying to work out how to book a smart meter appointment through your website and app; they just send me in circles. It is very poor design and incredibly frustrating, particularly as for personal reasons I don't prefer phonecalls.”

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Posted 4 years ago

“I really can’t justify a 1* . It’s pure blackmail having to deal with this awful organisation . Their IT systems are incompetent , advisors pleasant but clueless , their contact totally obstructive ! As can be seen by their 1* review im not alone . Diabolically pathetically awfully BAD!!!”

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Posted 4 years ago

“Can’t get in touch with them they can’t sort out a meter that doesn’t work my account is supposed to be blocked but I still keep getting threatened with the bailiffs and the different departments don’t seem to be able communicate with each other.”

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Posted 4 years ago

“British Gas are a joke. One star is too many but I can’t write a review unless I give them one star. I’ve been trying all weekend to contact them as I received an email suggesting that I need to move from the fixed tariff I’m currently on as it could be more expensive than the the price capped tariff. I want to know if I will be charged an exit fee to change! Chat not available been trying all day, Sunday, 8.30am first try, message said advisors all busy, chat ended! Tried numerous times throughout the day and got same message all day! A couple of days ago I emailed the complaints email address, I received a reply saying that the email address is not monitored!! AVOID BRITISH GAS LIKE THE PLAGUE”

Helpful Report

Posted 4 years ago

“Wow! British Gas are becoming such a joke, Been with em for some years with our Boiler cover..weve got an old Back boiler system.....we were told by the Gas engineer that this was not much less efficient than a new one..due to low water pressure where I live..so stuck with it. Had a problem over Covid period 20-21 Winter..No heating...they couldnt come out for two weeks....So much for emergency cover!. So I cancelled. Renewed the cover last year after my wife nagged about it (Had the repair done by an independant Gas safe) all fine. Their web site isnt working (hasnt been for a year), and when I finally booked a service over the phone..stress, stress, and they finally booked an appointment..Guy turned up and walked away..cant do the service..I wasnt told it was a Baxi LOL. "Someone will contact you".....after ringing AGAIN because they didnt contact me...."some one will contact you"...well that was 2 weeks ago..so phoned today....cant do it until 6th December....funny thats after they take another years renewal......as it should have been done before November. If you can avoid British Gas I can only recommend you do so.....I will wait until they have serviced the boiler...then cancel the direct debit and get an independent.......What a joke all these big organisations have become.”

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Posted 4 years ago

“My meter broke on a Friday night at 5.30 rang nobody answered the phone so no gas or heating overnight fast-forward to Saturday since 0800 I've been answered twice given numbers to deadlines been hung up on once ,finally managed to get an engineer book between 10 and 2 didn't show now back to not been able to get through again so no gas for the weekend due to a busted meter .sad thing is I have to keep going round and round until they answer . I give British gas 1 start only because you don't have a minus box, they don't even resemble a 1-star company”

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Posted 4 years ago

“After waiting several days:Engineer came to fix my heating. Tme slot 8am- 1pm, just made it! Had to hurry as too many other jobs lined up. Didn't have tme to check system working OK, but did go through new thermostat controls. BG need more engineers.”

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Posted 4 years ago

“So frustrating for a reliable honest customer that just wants to keep on top of their bills. British Gas took over nabuh which we were on our payment plan over £300 in credit. In the move our £300 has gone missing. We want to go back on pay as you go. Still not resolved. No direct debit set up. My husband has rang on numerous occasions and it’s still not resolved an they keep saying IF WE WERE IN CREDIT it’s not showing on our account. No we were in credit 100% so who has stolen our money. We are not big earners so this is very worrying for us. Such terrible terrible service and can’t wait to get it sorted so we can move suppliers”

British Gas 1 star review on 14th October 2022

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Posted 4 years ago

“Absolute shambles. Terrible company to contact. Passed from pillar to post for over 4 weeks . Told a pack of lies. Can't change supplier because they have a block on my meters but they say they've got nothing on at their end . Disappointing”

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Posted 4 years ago

“If I could leave 0 stars I would. My grandad is a veteran, PTSD sufferer and also suffers with crohns. Your company have treated him with complete disrespect. DISGUSTING COMPANY ‼️‼️‼️‼️‼️‼️”

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Posted 4 years ago

“Been stealing money from my business for over a year, despite the fact I have been giving meter readings. Currently owe me over £7000.”

British Gas 1 star review on 12th October 2022

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Posted 4 years ago

“Trying to get British Gas online is an absolute JOKE Every time told there is a fault and to try again later Tried phoning but cannot get past the robot No wonder people change suppliers and leave British Gas”

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Posted 4 years ago

“Took 3 times 1 hour to register my account. 2 hours waiting ina different day , another 2 hours and another 2 hours on 3 different days and my problem still not solved. I could leave a complaint to someone but not sure who will that reach . I spoke to all departments at least 2 times. The funniest part that they say they can't see my meter working but I can soo online and they say it's not connected tomthem . On the phone currently ...”

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Posted 4 years ago

British Gas is rated 1.2 based on 3,261 reviews