British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,130 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,130 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 10th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

British Gas 1 star review on 1st May 2025

103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful. The single worst company I have ever had to deal with. An absolute disgrace. If possible, avoid these shysters at all costs.”

Helpful Report

Posted 2 years ago

“Have to say this is the worst app I have used. Down all the time. No up to date usage. British gas get your act together”

Helpful Report

Posted 2 years ago

“The app doesn't work it is very slow and when I get in it is always at 0000 so never know what the balance is my gas meter is not working there is no power to it the smart meter isn't that smart if you can't tell if the meter is not working I would like it taken out and your customer services are appalling no help at all spent hours on the phone to be told try again tomorrow think it is time to charge suppliers as been as you are to busy to help prices going up and you do nothing to help when there is a problem iv complain about the app on many occasions and its still the same the not so smart meter will be out side on the door step better come and get it before it rains”

Helpful Report

Posted 2 years ago

“The Cyber-Prime app is a great tool for parents who want to protect their children from viewing inappropriate content online. With this app, I can monitor my child's internet usage and make sure they're only viewing age-appropriate websites and material. I'm grateful to have this peace of mind, and I know other parents will be too. Thank you Cyber.Prime.com”

Helpful Report

Posted 2 years ago

“App and website still not working to check how much you have on your meters over a year later. Clearly not bothered to fix them. When I got pleurisy due to them cutting out my gas because my Smart Meter screen and app were showing that I had £15 on my gas when in fact I had nothing (So their fault) they said that someone will come the next day or two to turn my gas back on (I couldn't do it myself due to disabling health problems... With pleurisy on top of that). I had to scream cry over the phone to get them to turn my gas on the same day (It's been hours of pain in the middle of winter without heating. And I was on their priority services register due to disability. They don't care). Now they were supposed to, a week ago, refund me £100 for what I had on my gas and electricity before moving house, and they were supposed to change my meters to my new place, plus delete my old address account. They didn't delete my old address account until I called them to ask why they haven't done that. They didn't refund me. And they put my neighbour's meters as my meters. And on top of that they told me that they'll call me back the same day, but three days later and they still haven't called me back. Huh... Seems to be a clear sign... Ableist much? No care towards disabled people. And clearly no care towards elderly people from the reviews that I read either (I don't have experience on the elderly side, I believe them though).”

Helpful Report

Posted 2 years ago

“Their telephone line sucks! The staff answering the phone is extremely unprofessional. Do not use their service!!!”

Helpful Report

Posted 2 years ago

“i wish i could put less than a one star...I advised them of my financial difficulty with the energy increase. I was advised don't worry change to pay as you go and you can pay your outstanding bill weekly as you top up. So far this has been the worst nightmare possible. My gas is ok but the electricity they has cocked up and not changed it over. I have been calling them daily speaking to seven different people and no one has fixed it yet. And even though they know it's there fault they have today sent a letter saying a debt collection company is going to call at my home and they will charge me £39 for this. I have lodged complaint after complaint. How can i resolve and pay through my meter if they can't do the easiest thing - switch my account across. I even have the top up card for the electricity they sent me. British gas get your act together before i go to a solicitor for harassing text and emails.”

Helpful Report

Posted 2 years ago

“there is only one word to use to describe them bloody uselessafter two new gas meters two new electricity meters still dont have a smart meter that works in the house but they say that they can get readings i now intend to send the meter to the chairman and maybe he can sort it out the company is a joke a laughing stock just like a lot of issues in this country nobody gives a dam”

Helpful Report

Posted 2 years ago

“Totally useless you can’t even talk to anyone when you have a problem ie moving house etc they say they will call back but don’t”

Helpful Report

Posted 2 years ago

“Very bad service very not helpful and wasn’t interested in sorting my query for me and my 2 kids dissatisfied and our circumstances”

Helpful Report

Posted 2 years ago

“Incompetence and inefficiency at it's most profound. Found out after several months we were on estimated bills. Requested technician, several weeks later and having to wait in all day and turf out everything in order for the meter/comms hub to be seen for him to look at a light and say he can't do anything. Its a known fault, why didn't someone say on the phone to check; it would have taken 2 seconds, rather than waste my time, the technicians etc. To exercurbate it further, to try and complain is painful in the extreme. The complaints email and even the CEO's are apparently full and returned, unread! I finally get a reply and it was totally unacceptable. This is a disgrace, totally incompetent, inefficient and this needs to be addressed. I'll now have to wait another several weeks to get this resolved - totally unacceptable!!! Charlie W”

Helpful Report

Posted 2 years ago

“1) I have wasted hours waiting to speak about the astronomical bill. 2) I have received 2 emails on the same day. One charging for debt payment if I don’t pay and the other saying they will take my payments thru direct debit that I had set up. 3) one person with incomprehensible dialect spoke and took all details for verifying the customer details and then said he’d check and if I could hold for 2 minutes. It’s been 45 minutes of listening to cacophonous music and repetitive messages of how good BG etc. The guy just disappeared and my questions remain unanswered. It’s the worst possible experience from any service company on the planet!! And then they have the audacity to say abusive behaviour will lead to call disconnection . Obviously there are millions of customers who have either abused them already or are seething with rage wanting to abuse them but restraining themselves and being civilised suffering in utter agony. The absolute pitts!! They should be awarded the Worst company in the world recognition.”

Helpful Report

Posted 2 years ago

“Spoke to a helpful man couldn’t have done more very good service.”

Helpful Report

Posted 2 years ago

“Absolutely terrible service from the stone ages!!!! Their smart meter doesn't work but they won't replace it and openly admit there are no engineers in the area for months to come and have a look at it. As a result they are guessing our energy bill. Because we technically have a smart meter we aren't allowed to submit our own readings for better accuracy unless I sit on hold for 45 minutes during my working day because they don't take calls outside of Mon-Fri 9-5! I can not believe that during this period of increasing energy costs that a supplier is not taking ANY ACTION to help support customers. LITERALLY all it would require is the option to submit a meter reading online if your smart meter is not submitting readings. Even raising a complaint is difficult as you equally have to wait on hold or write a letter - no email address offered as a simple solution to raise concerns or get a quick response!!”

Helpful Report

Posted 2 years ago

“I have informed them twice of change of tenant on live chat since July 5th. Frustrating that you cannot speak to anyone to give them this Information. Have been waiting for my final bill after given them the meter readings twice! Then got a letter with a £13 charge for late payment that they reassured me had been cancelled and my account closed.! I got home today to a letter threatening me with a debt collector! Fuming is not the word!! 2 hours on live chat again sorting it out. Third time lucky and approx 5 hours of my time wasted sorting it out! Totally useless customer service in my opinion why can’t you just speak someone! Absolutely JOKE!!!!”

Helpful Report

Posted 2 years ago

“Totally useless customer services. On the phone again for an hour trying to get the meeter reconnected. Still no progress said the engineers will call to arrange an appointment. They said this 4 weeks ago. Still no electricity at the house.”

Helpful Report

Posted 2 years ago

“What went wrong, I’m with the wrong rubbish and contactless company In the world ,they are not just slow they have stopped There bills seem to be very fast ,no problems there .in the event I can Contact them I shall be cancelling my account”

Helpful Report

Posted 2 years ago

“All these energy companies like our country nhs, education is in a complete irrevesable mess, no wonder there is so many people with metal health problems, all our phone calls are going to I've seas call centres, that haven't a clue what they are doing, that's if you can get through to anybody at all, this is not just BG, this is all of them, as if we don't already get scam calls from abroad already these companies are entrusting our personal in information with the same said people, these companies should be fined billions for the way they are treating people, should never have been sold off in the first place, that's capitalism for you, these companies are run by billionaires and the weedle every penny off the vulnerable and they don't give a damn”

Helpful Report

Posted 2 years ago

“I recently had my boiler serviced via my British Gas / Scottish Gas z home care The boiler was serviced in May 2022 and to date I am still awaiting the service report . I contacted B G via their app 3 times and all I got was they have no details about service because it was done by sub contractor Local Heroes and they could not contact them . The service engineer came from Yorkshire . They gave me a job number and web address for me to get report . But web site was a nonsense as I could not put in job number . Firstly I pay a lot of money upfront for this agreement so why should I chase up the service report . How can BG arrange a service but yet cannot contact the sub contractor . So frustrated with the level of commitment to a customer . Final straw I spoke to someone in customer service 2 weeks ago who promised me a paper copy of service report but this morning I received a letter dated 3rd July 2022 saying I should get in touch with Local Heroes for report . I am surprised at this state of affairs By the way letter states service was okay but yet they could not supply a detail report . I wonder how could they make that assessment when they insist they cannot supply a detailed report . Weird way to run a company .If they are not great at coordinating this simple thing I wonder if I needed anything done Under the home service will I be able to depend on them .”

Helpful Report

Posted 2 years ago

“In brief, disgraceful. Central heating and boiler cover , 3 years without a service , excuses given , poor service to say the least !”

Helpful Report

Posted 2 years ago

British Gas is rated 1.2 based on 3,130 reviews