British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,209 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,209 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 21st December 2025

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm so disgusted with British Gas. I pay for Homecare services at £42.71 monthly. Everytime I book for someone to come out for a problem no one turns up. I have been flood with excuses after excuses. So far for my current problem they have missed 4 appointments. Left me sitting at home waiting for the Engineer to turn up, no one turns up and no one calls. Here are some of the rediculous excuses I have been told. The Engineer came and said I have a metal bell? I don't have a metal bell... The Engineer called? I did not get any call.... Why did not the Engineer leave a message if they called? Their not allowed to leave messages. These Engineers refuse to go to jobs and make up any excuse to cover their backs. I have emailed in complaint after complaint and have received no response. My last appointment was stared, meaning their not to miss this appointment. They still did not turn up. All they did was cancel the job and start again so it does not show up as 3 missed appointments. First and second appointment was rescheduled automatically. Third appointment was stared meaning not to be missed. After this the whole job was cancelled. So I'm starting back with appointment one. That's how they cover themselves. British Gas usually pays out £30 per missed appointment. For all 4 appointments missed they offered me an insulting £40. British Gas have previously paid out 1.1 million in 2017 for missed appointments. Google it. There is no point me paying for Homecare services and not receiving the service I'm paying for. I'm leaving now. Good bye British Gas. I'm talking my custom elsewhere and also I found homecare services cheaper elsewhere. Over the past 5 years they have missed approximately 25 appointments with me. I have lost all hope in the company. Rediculous....”

Helpful Report

Posted 5 years ago

“A greedy aggressive bunch who decided to increase my 100 year old mothers monthly payments by £100.No reason and when she rang up she was treated like a child(despite being a customer for73years!) then followed harassment on the phone which made her ill,I got involved but met a wall of disinterest and corporate flim flam,in the end switched suppliers and now pay £130 less a month than BG’s ‘projection’Avoid!!”

Helpful Report

Posted 5 years ago

“Thank you We have received your message, and one of our Customer Service Advisors will be in touch in the next 21 working days. 21 working days (5 weeks) to answer an email. What a joke”

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Posted 5 years ago

“Don't use British gas they do not answer the phone.”

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Posted 5 years ago

“Excellent service and repair by Adrian today 10/10.”

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Posted 5 years ago

“Awful service - called several times promised money over and over again - MY money and they say yes they will pay it and it never happens - they also take hours to answer the phone and the live chat service and the live chat service can't help you and tell you to call them - again waiting well over an hour for an answer. GET MORE STAFF AND DO AS YOU PROMISE...”

Helpful Report

Posted 5 years ago

“Horrible service Shame on a company using the name British Gas It should be called wasters”

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Posted 5 years ago

“Just phoned another 3 Payzone shops near me and none of them top up gas or electric!I just hope that British Gas read these reviews,(not that’s its going to make any difference,they won’t do anything about it)!Will spend this Sunday looking for another company to change to.”

Helpful Report

Posted 5 years ago

“Be ready for the change they said, we were but clearly they weren't. Paypoint vs payzone. British gas, why fix what's not broken. Should have left it alone.”

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Posted 5 years ago

“And I forgot to put in be ready for the change happening they said, as from 31st December we could no longer do our gas/electric. We were ready for the change clearly they were not.”

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Posted 5 years ago

“No paypoint so use payzone. My town does not have not payzone only paypoint still. Nearest payzone is by using car how inconvenient if you don't drive, but guess what I have been told today. Sorry, we don't have payzone or it's not working. British gas best be ready for me tomorrow for causing such inconvenience towards me for not being able to top up this evening. What a mess and a disaster all this is. If I could vote zero star then I would so pretend that I have. I begrudge giving one star. Plus they need to update there website as the 0800 numbers do not exist anymore.”

Helpful Report

Posted 5 years ago

“So much wasted time on hold, been waiting 3 months for Hive installation after waiting 6 months for annual service appointment. Made 3 formal complaints this year, it seems no one cares”

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Posted 5 years ago

“In total waited 1hr 6min to get appointment booked to change meter, now have to wait 4 weeks go get it installed”

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Posted 5 years ago

“Was on hold for 40mins before someone answered, total call 1hr 6mins just to ask and book appointment to change meters, now have to wait nearly 4 weeks for the appointment. Could not understand the person in customer service, had to keep asking them to repeat. Lily”

Helpful Report

Posted 5 years ago

“You do know people all these complaints will fall on deaf ears...they won’t do anything about it they never do.So long British Gas 🙄”

Helpful Report

Posted 5 years ago

“Paid 300 quid for boiler cover 4 weeks later it’s still not working. Clueless engineer first time and new engineer quoted a Power flush at 600 quid! Local plumber diagnosed the fan in 30 mins and got it working so we had heat over Christmas. He is an ex BG engineer who had enough of them and started up on his own because things are not done correctly. If I could give them -5 stars I would they are a loathsome organisation”

Helpful Report

Posted 5 years ago

“Everything I went straight to the CEO of the company and was dealt with quickly yet , still having problems topping up what a joke !!!!”

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Posted 5 years ago

“Please explain to your customers why you have decided to change to payzone. I have just been into my local shop with payzone and they are not set up yet. Absolutley disgusting to leave your customers stranded like this. I have 1.50 electric and 75p gas what am I meant to do now ??? Drive around to loacte somewhere else are you going to refund me the watsed petrol you have caused me ?? BG you should be ashamed of yourselves. I think it is time to change to a different supplier”

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Posted 5 years ago

“Most Payzone shops cannot top up your gas and electric...typical British Gas!!!”

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Posted 5 years ago

“Top up with Payzone?Hardly any Payzone shops can top up gas or electric!!!”

Helpful Report

Posted 5 years ago

British Gas is rated 1.2 based on 3,209 reviews