British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,254 Reviews

5 %

of reviewers recommend British Gas

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1.2

Based on 3,254 reviews

Customer Service
Communication Channels	Telephone

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Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 21st December 2025

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received warm home discount today and was told at the end off last year when it was in my metre I could transfer some over to my gas. They done it no problem for me last year but when I call today they told me they stopped it 2yrs ago!! Everything I said/asked the manager. All he could reply with was I’m sorry for the inconvenience. Doesn’t really help when your asking why you got it the year before and not now.”

Helpful Report

Posted 6 years ago

“3 months waiting for a part Unable to get an answer from British Gas No call back after numerous calls”

Helpful Report

Posted 6 years ago

“Worst company ever .I do not recommend. Only if you like to spend hours and days and weeks of your life on the phone with them bad customer service...3 weeks since I'm trying to get a refund for a top up online that didn't go through my smart meter but they won't return money into my bank account or top up my smart meter ... Sick of so many lies. I don't know if it's the customer's service that is so sh..t or the company who won't allow them to sort out people's problems and make the lie to customers every day.”

Helpful Report

Posted 6 years ago

“6 weeks later still no washer because the contractor is still waiting for a part.Had a so called customer care officer tell me they would like to offer me 50% towards the cost of a new washer.Bearing in mind i have a £50 excess fee so its not 50% its a quarter plus 6 weeks of tooing and froing to a laudrette using a taxi because there isnt a bus service that goes from my house to the laundrette,and as much as i like walking i cant, not with bags of washing.The so called customer care advisor wants me to provide receipts,i think she thinks i havent been washing my clothes just throwing them away and buying new.This is the second time i have had to use my insurance to get washer repaired and believe me anyone considering using british gas appliance cover DO NOT both of my experiences have proven to be awful but with this repair add in a awful appalling so calked customer care agent.Run do not touch british gas appliance cover.”

Helpful Report

Posted 6 years ago

“Stay well clear , high prices !!!!! Forced to use them moving into a property Paid 3 times more on my gas for a month than with my supplier !!! Wouldn’t do anything about it after I complained ! Never again”

Helpful Report

Posted 6 years ago

“Recent low price tariff is amazingly low and many should consider their energy services.”

Helpful Report

Posted 6 years ago

“British Gas said I own then £325 when we've just move in our house, and later had it on my credit score, even though it was the old tenant bill.”

Helpful Report

Posted 6 years ago

“British gas home care is not reliable and dependable. The services are very poor and the staff not good. I will never recommend them for any body. It took three weeks for british gas to repair my boiler. we were left in the cold and my family has to stay in hotel with no apology or compesation”

Helpful Report

Posted 6 years ago

“We have been trying recently to get a reasonable date for an inspection of our boiler and central heating, and we have a Homecare agreement with the company until the 20th March this year. The best date they can currently give is early April. ( now early February) The British Gas contract with us with us will have then expired and therefore they could be considered to be in breach of contract with us. We took our Homecare agreement again after many years with them in 2019, which includes an inspection in the annual period. How do expect expect long term customers to continue with them, when the company operate with limited demolished staff,cannot meet agreements, and this year by normal standards has been a mild one in the South. Any help from British Gas would be extremely helpful. It suggests that the directors of the company and management are very distant from the actual service service they can provide.”

Helpful Report

Posted 6 years ago

“Complete sham of a company. I've waste hours of my life trying to change from prepaid meters to credit meters, only for the engineer to post a note through my door whilst I was in the house telling me he called and no one was home! When contacting 'customer services' i am told the next available appointment is in 2 months. You should be ashamed of yourselves. I would rather pay twice the price for my utilities then use your company again.”

Helpful Report

Posted 6 years ago

“Home Care is an absolute rip off. We paid the fees and had nothing for nearly 2 years. Then when boiler was playing up took a month to get an appointment. Then they said you need a power flush but refused to give an appointment. ‘We’ll contact you when we have availability’ they said - literally. Home Care package is a SCAM. Avoid.”

Helpful Report

Posted 6 years ago

“The new phone times are totally unrealistic, I work full time. had to book holiday time off to be able to phone, the operator didn't understand my problems. Tried " chat " again my problems were not understood. Extremely bad customer service.”

Helpful Report

Posted 6 years ago

“20th of January I ordered a hive outdoor camera to be installed for the 3rd February. 3rd February - No engineer turns up and I end up speaking to 8 different people until a new installation date is booked in for the 5th 5th February - Engineer turns up to install HIVE heating !? I quote "I can't install cameras mate" engineer informs me to wait twenty minutes for the electrician to turn up. 2 Hours later no electrician !? Another 2 hours on the phone to British gas and Hive to be told sorry we booked the wrong job we can get an electrician to you tomorrow 6th February - Electrician turns up, I quote " wheres the camera ?" We were informed that the camera would be delivered with the electrician when they came to fit it. According to the engineer they never carry cameras with them. So after the third failed attempt and my patience hanging on by a thread, I phone to cancel and get a refund. Another hour of being passed from one department to another to be told only the payment team can give you a refund. Can I speak to them then ? The answer a simple no even were not allowed to speak to them. I've never being so disappointed or disgusted at the level of service provided by such a supposedly customer focused company”

Helpful Report

Posted 6 years ago

“Shambolic! New boiler installation booked with definite dates - spent two days holiday off work and no engineers and no joy with phone calls - eventually started three days later causing real stress as had to return to work. My home was treated appallingly, and with little to no respect. Oil type black marks everywhere and bannisters are going to need redecorating as now permeated the paintwork. BG engineers left dirt and incorrectly fitted pipework causing overheating. Had to get local engineer as BG would not sent anyone back for five days. Electrics wrong place, mucky carpets which I had to shampoo. Taken three months for them to totally complete job which should have been finished by 30th October. Claims department very insulting and totally ignorant (wilfully, I would say), in an effort to avoid paying any sensible damages etc. One of the most expensive experiences of my life. They just don't get it! Never recommend them. I could write a very good article in the national press on my experiences here!”

Helpful Report

Posted 6 years ago

“Appliance Cover - The service is atrocious (and that makes them sound too good). December call out (now February), So far no repair. 3 cancelled appointment and 2 engineers, one of whom was not allowed to look at repair as he was only authorised on certain brands! Absolutely outrageous. In no way can I recommend British Gas Homecare. In fact put the money in a savings account and call a local tradesman is something happens. Unfit for purpose!”

Helpful Report

Posted 6 years ago

“I have had British Gas Home Care for over 20 years, the service used to be excellent. However over the last year or so it has deteriorated enormously. I tried to get an engineer to repair my dishwasher and was told that I will have to wait for just over two weeks. The engineer was due for tomorrow, Thursday 6 February but I have just received a phone call saying that there is no engineer available and that I will have to wait until next Tuesday, that is another 4 days. A broken dishwasher is not a major issue but when you pay over £600 for home care services then you have the right to expect a prompt response and you should not be made to rearrange your daily activities around the availability of a British Gas Engineer. I am just pondering whether to renew my Home Care Insurance.”

Helpful Report

Posted 6 years ago

“No metres read had a huge estimate in read them myself no contact back so rung customer service is that what they call it 45 minutes wait would have cost me 15 pounds on pay as you go had a foreign lady who was rude arrogant told me to slow down speaking I had to repeat everything as she could not understand English then could not give me a date when my bill will be paid on direct debit energy companies are doing as they like to consumers government need to step in no help from the government unless there making money legal robbery”

Helpful Report

Posted 6 years ago

“Have taken Tuesday off work for our annual 15 month (cos that's annual to BG) service Had call on Friday saying they could not/would not honour their agreement and weren't coming - wanting to reschedule to the END of March (another 2 months away) and have me take another day off work to wait in in case they bother to keep that appointment Official complaint and guarantee of a call from a manager within 24 hours I'm still waiting 48 hours later”

Helpful Report

Posted 6 years ago

“i recently had to call the home care for a fault on my heating the earliest appointment available was the 20th off feb i was told that i am not a priority even when i later called back because i had water coming through my ceiling.Ihave had this cover for a long time previously the service was good but it is quite clear that this policy has been sold to many people without enough engineers to cover the workload i would not recommend this policy”

Helpful Report

Posted 6 years ago

“Poor repair service. We've had a BG service contract for many years. They used to be good. Not now. Our boiler failed. Soonest appointment was over 2 weeks. That's a long time without heating in January. Won't renew with BG next time.”

Helpful Report

Posted 6 years ago

British Gas is rated 1.2 based on 3,254 reviews