British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,209 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,209 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 21st December 2025

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been a customer for nearly 30 years and when I need them because of boiler problem resulting in no hot water or heating, they offer me an appointment in 4 weeks time in the middle of winter. Have cancelled the homecare agreement and moved electricity and gas to Octopus. I do feel sorry for their telephone staff though - its not them who are incompetent - the management should be made to answer the phones...”

Helpful Report

Posted 6 years ago

“After having home care paying over £50 a month for 20 years when I needed an engineer as I had NO HEATING OR HOT WATER they could only give me an appointment 10 days later and then they didn’t turn up and put the visit back another 10 days . So much for loyal customer ‘s Will me moving to another home card provider ASAP”

Helpful Report

Posted 6 years ago

“absolutely awful service not worth the money.last three years turned up late.didnt turn up at all.this year waited 5 hours window no appearance or phone call.cant get through to anybody.”

Helpful Report

Posted 6 years ago

“Terrible service I have had boiler and central heating cover/Homecare cover with British Gas for years and have hardly ever claimed. When the cold weather arrived one radiator wasn't working so I booked online for an engineer visit. This was 3 weeks ago, with the visit due tomorrow. Just had a phone call from BG to say they can't come tomorrow because they are too busy and need to rebook for 3rd January! Apart from having had to make arrangements to make sure someone is in tomorrow, I have my grandchildren coming down next week and will be in an unheated room. I told BG I will get someone in and send them the bill but they seemed to think their terms excluded this. I think they need a lesson in contract law! Terrible so-called service and I will now, after many years, be looking for another provider and claiming a refund for this year's premium.”

Helpful Report

Posted 6 years ago

“‪@BritishGas it has been 4 months since you put up a gas meter on our new home and you have still not registered it with the national database. We complained, we asked and still waiting. We are stuck with your variable rate as we are not willing to sign a contract with you so in spite you are being unethical and taking your sweet time registering our gas meter which is your job and responsibility. Consumer watchdog now has been alerted and once you finally do register our meter and we sign up for a fixed rate with a company of our choice we will be seeing you in court for the difference between the rates while holding is hostage. @BoycottCentrica @centricaplc we want to switch and don’t want you. Register our meter”

Helpful Report

Posted 6 years ago

“Second meeting on the boiler case. Meeting booked at 8am to 1 pm and as always the employee shows up at 1 pm or 15 minutes late to inform that once again the parts have not been repaired and the sea will come in a week. You are waiting for such, you take a free day at work, you lose holidays and money, and you are not interested in such time and you, complete lack of respect and respect for the client. They waste your time and they don't care. Poor, poor, hopeless company”

Helpful Report

Posted 6 years ago

“I pay for a homecare contract and have done for several years, we were due to have our boiler serviced on the 7th October, waited in all day only to get cancelled at 3:30pm that afternoon because the engineer was running late, rearranged for the 10th December only to get a call once again to cancel us yet again, this time its because they have too many breakdowns. Our latest date is January 27th 2020 I won't hold my breath. I pay for an annual service not a biannual service. The reason you have too many breakdowns is because you never seem to do any sevices. Money under false pretences British gas. Trading standards should investigate you.”

Helpful Report

Posted 6 years ago

“they are just rubbing costumer..im single person in the house and always working ...they charge me £280 for using over than ma tarrief which i don't believe used gas that much spicially on summer time ...really poor costumer service and managers all of them really unhelpfull and rude”

Helpful Report

Posted 6 years ago

“Disgraceful I am trying to get through. The wait is tiring and frustrating. I want to leave them. They don't seem to acknowledge customers. I have no gas and was informed that British Gas do not cover me. Because I have a meter. For goodness sake I went through getting a new prepayment card. Topping it up and then no gas for weeks on end. I don't regard their customer service. It is awful and the waiting time!”

Helpful Report

Posted 6 years ago

“As a small business owner I had an horrendous experience with billing and their customer complaints department. To cut a long story very short, they charged extortionate out of contract fees initially, refused to give me a DD discount, even though I paid by DD, they did not collect on a set up DD for 4 months, then chased for the full amount, even though I had an agreed payment plan in place and, to cap it all, I was told by an incredibly impatient man by the name of Stefan Adamek that I could obviously afford to pay up to date (!) and should do so immediately. The same chap hid behind a 'final decision', peppered with blatant untruths. A horrible time and I can't wait to leave. Their prices are good, though you can get better. In terms of customer service I have never had, in 5 decades, a worse experience. Naturally I am unable to recommend”

Helpful Report

Posted 6 years ago

“Just finished a phone call with a very nice British Gas Homecare Salesman - Douglas - who very patiently took my rather rude telephone call to him regarding my Homecare contract and then proceeded to solve my issues one by one and reduce my monthly payments but still managing to give me what I wanted in my Homecare contract. Very professional and efficient as well as being a very nice man, answering every question that I fired at him with patience and a resolution. If only all service contract staff were just as good as Douglas, a credit to his company - British Gas should give him a salary increase and get him to train all their future employees.”

Helpful Report

Posted 6 years ago

“Almost impossible to speak to somebody and when you do they just send you around in circles and expect the customer to do all the leg work. Appalling customer service.”

Helpful Report

Posted 6 years ago

“We have a service contract, and our boiler is broken. I tried to book a repair on the app. The first slot was in 9 days time. We PAY for this, and we're expected to have no heating for 9 days. Absolutely dreadful service. I'm now hanging on the 'phone, and being told an utter load of bilge about how British Gas care!! And they have the cheek to inform me it only takes 1 minute to book a repair on line; that is true, but you then have to wait 9 DAYS. After 30 minutes of pre-recorded drivel they then rang off, UTTERLY USELESS. This used to be a good service, but it's got steadily worse and more expensive. This is the last straw.”

Helpful Report

Posted 6 years ago

“I'm sitting here after being on hold for 1 hour now.......not happy with the wait....life is to short”

Helpful Report

Posted 6 years ago

“Dont use this company for HomeCare they will rip you off and then tell you to claim off your insurance”

Helpful Report

Posted 6 years ago

“This company is a rip of there homecare is not true you have a problem thay dont fix the problem thay make the problem them say claim of your insurance.”

Helpful Report

Posted 6 years ago

“Appalling service with British Gas Homecare for which I pay £56 per month. Boiler was leaking badly, had no heating or hot water and told they couldn’t get an engineer out for over a week. The rude person I spoke to on the phone told me that because we have a coal fire we would have to sleep downstairs in the lounge and boil a kettle for hot water to wash with. Apparently we were not a priority because we don’t have a heart conditions even though we are both pensioners. Really rubbish company I’ll be cancelling my contract.”

Helpful Report

Posted 6 years ago

“Atrocious service from British Gas Homecare. For third year running have had my annual service cancelled (this year cancelled twice) it is now scheduled for 8th February 2020! which means my system has missed it’s annual service that I have paid for. They advise you by leaving a message on your phone the evening before, after you have arranged your time to be there then blame busy winter period. Winter happens every year DEAL WITH IT!!”

Helpful Report

Posted 6 years ago

“Appalling service from Homecare. For the third year in succession have had my annual service cancelled (this time twice). 8th October to 3rd December and now 8th February 2020! British Gas blame the busy winter period? Winter happens every year DEAL WITH IT!!”

Helpful Report

Posted 6 years ago

“Awful - pay my bills on time kept texting me I owe money, logged into my account states “up to date” had SECOND default put on my account from them now.”

Helpful Report

Posted 6 years ago

British Gas is rated 1.2 based on 3,209 reviews