British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,141 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,141 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 1st May 2025

British Gas 1 star review on 2nd December 2024

Richard Parsons

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Meters never connest top up takes hours and codes never work over an hour to call and get connected to ne told it will be fixed given new codes and they didnt work 4 hours of the day wasted trying to talk to someone avoid British gas . Absolutely useless .”

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Posted 5 years ago

“Shambles of a company, poor customer service, long wait times, 5 months are starting the switch process from another supplier, they still haven't managed to complete the task.”

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Posted 5 years ago

“I stayed on the phone for customer services for 49 minutes, and gave up.”

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Posted 5 years ago

“The biggest joke of the century! Their waiting times on the phone are so disheartening. constantly am left to wait for long times and waited nearly an hour and a half only to get disconnected!”

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Posted 5 years ago

“This company is a disgrace, British Gas thinks its OK to not call you back 5 times over 2 months to resolve problems with my SMART meter and then leave my 11 month old daughter in a house with no GAS or electricity. Shameful”

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Posted 5 years ago

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Posted 5 years ago

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Posted 5 years ago

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Posted 5 years ago

“Don't bother with a homecare agreement, cheaper and significantly quicker if you just find a local gas engineer. The actual BG engineers have always been great when they've turned up for a service or a repair, however I've just had tomorrow's annual service pushed back until mid January and hearing lots of stories of people going 10 days + without heating and hot water whilst waiting for an "emergency" call out. The company is unable to properly plan the use of its resources and it's not fair to expect customers to pay hundreds of pounds for cover that offers completely inadequate service levels. Customer service staff really couldn't care less either, the person I spoke to was eating whilst on the call and didn't even try to offer any sort of apology.”

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Posted 5 years ago

“when you need a repair to your boiler the wait for an appointment is way too long especially if is the cold months”

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Posted 5 years ago

“Appalling service. Boiler not starting, expansion tank leaking, closest appt was in 3 weeks on 11th Nov. They then ring up today (11th) to say they can't make it & next available appt is 25th Nov! Boiler service used to be reasonable timescale now often months wait & then they often ring to put it back weeks. Overall Homecare is a useless service & I am paying £30 a month for it! Not anymore, don't touch this service with a bargepole.”

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Posted 5 years ago

“AVOID Homecare agreement. They will take your money, £55 a month in my case and leave you without heat or hot water for a week. Not enough engineers apparently. Sorry. Raised a formal complaint, they don't give a monkeys. Helpline staff are harassed, warn down. They expect you to leave and they don't care either. I have been a full homecare customer for over 15 years. Appalled that such a profitable company behaves in this way. They don't deserve your business so don't give it to them. You are better off with a smaller company who cares!!!.”

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Posted 5 years ago

“Try never to buy any product from British Gas, specially the boiler, never known such a poor standard of workmanship and distorted prices, they shouldn’t have name British. It’s a disgrace full company. DO NOT use British Gas, you have been warned.”

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Posted 5 years ago

“Terrible service- boiler broke down 10 days ago and first appointment available was today- we are a family with three children but we begged and borrowed some fans and lived through the cold for 10 days. Half an hour before engineer was due BG called to say they had cancelled our appointment as they had to visit someone who was higher priority than ourselves. They said they would phone back to arrange another appointment, but failed to do so. After several frustrating phone calls we finally managed to get through to BG and have now been told that next available appointment is 18th November (another 10 day wait!!!)meaning we will have been without heating or hot water for 20 days!!!!!! What on earth are we paying for with our homecare cover???? Then, on questioning, the operator could not guarantee that we would not be “reprioritised” again. Appalling - don’t buy home care it’s a waste of money. I would have given 0 stars rating but website won’t let you.”

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Posted 5 years ago

“Terrible. There is no service. Paying a fortune on Homemade only to have no heating or water for over a week. Will not be renewing again .”

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Posted 5 years ago

“Only chose one star as there was no option to leave no stars- absolute second rate company. I would recommend have your appliances checked following their visit. Could not get them even to answer the phone- DO NOT USE THIS COMPANY”

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Posted 5 years ago

“Bought a flat which was registered to British Gas already (the previous owner forgot to close their account). That was fixed without issue. I gave the details of the flat since I don't have access to meter and was told my bill would be £40/month. 6 months later, after a review, I was around £120 in credit (i.e. I'd been overpaying based on my usage). Bill didn't change though. Another 6 months later, I get a letter saying my bill was going up to £93/month and that I was £100+ pounds in debit. Confused, I called BG to ask what was going on - they genuinely couldn't tell me, their system apparently doesn't give any details. But they said they could bring my bill down to £67/month. For context: I live in a small 1 bed flat. A single radiator in the living room is enough to heat the place and only goes on when a jumper isn't enough to get warm. There's not a chance in hell I'm using £67 worth of electricity every month, never mind £93. Told them that's a joke and I got on Uswitch and changed supplier immediately. Stay well clear of BG would be my advice.”

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Posted 5 years ago

“I’ve been a BG customer for many years for them to service my boiler. My yearly check was always in August, but in the last few years it has got later and later. Last year it was pushed to December, so prepared this year to book in November. But NO NO can’t get a booking until FEBRUARY.So it’s not a yearly check it’s now a 14 Month check. DISGUSTED”

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Posted 5 years ago

“Appalling customer service. No hot water for 9 days, 4 weeks to replace a broken radiator, old radiator has been left on front doorstep for 5 days and still not resolved despite numerous promises. Do NOT buy a Homecare Agreement from British Gas, absolute shambles!!!”

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Posted 5 years ago

“As with other complainants below boiler broken and the best British Gas can do under an expensive service contract is get an engineer to me in 7 days. A disgrace!”

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Posted 5 years ago

British Gas is rated 1.2 based on 3,141 reviews