British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,205 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,205 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 10th October 2025

104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful company ongoing complaint no way forward. Changing bills constantly. Never abke to answer a question. Just want to move company but need to get this complaint sorted before I do stear clear at all cost and if can move company now.”

Helpful Report

Posted 1 year ago

“When u call the agents all seem to read a script to you . They are mostly polite but most of them haven't got a clue how to resolve a customers problem . Even if you make an official complaint it takes ages to resolve”

Helpful Report

Posted 1 year ago

“My 84 year old mother never misses a payment for gas and electric, I am so stressed as British gas keep sending letters saying payments have not been made,add more stress each time I phone them I get put through to South Africa,agents who say they will sort problem but dont or just put phone down, went to mums and she was so agitated and crying,yes another letter saying her payment hadn't,t been recieved,your a disgrace British gas,total disgrace,had enough so changing supplier,hope everyone does then your greedy fat cats can't have those yearly rediculous salaries, can't stress how bad you are without being polite”

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Posted 1 year ago

“Shambles the worst company I ever dealt with”

Helpful Report

Posted 1 year ago

“So pathetic, the south African shits on the call doesn't know how to resolve the customers issue....the contact centre is rubbish and there is no help from British Gas at all. Please do not take this service, also they charge way extra than others.”

Helpful Report

Posted 1 year ago

“Continuously roll you over into new contracts three years at a time that you have not agreed to what a bunch of crooks”

Helpful Report

Posted 1 year ago

“Would give the rip offs no stars if I could customer service is horrendous if they can’t help they just put the phone down on you sick of British rip off gas over charging me so glad iv moved suppliers as im now on Octopus 🐙 energy which are a lot cheaper excellent customer service and octopus app is so easy to use anyone on British Gas need to move suppliers as you will save alot of money and not be ripped off Octopus are the best”

Helpful Report

Posted 1 year ago

“Gas Refund Have now spoken to 8 people still haven't got my £1000 Refund. Operators do not have a clue what they are doing. What has happened to British Gas they are appalling. Gave 3 meter readings 2 meter box numbers HELP”

Helpful Report

Posted 1 year ago

“Good grief! I was expecting to be waiting in a queue for hours to get someone to answer but no, within minutes my call was answered. Within less than five minutes I'd been given a refund, my direct debit had been decreased. I can't believe how efficient they were on this occasion.”

Helpful Report

Posted 1 year ago

“Chris Oshea should be ashamed of his salary. A customer with BG for 40 years. Can't get a wrong bill sorted. Cut off bot chats. Technical issues or we are busy at the moment. Asked for call back. Nothing. Customer Service is a Disgrace!! They Don't Understand the point I am making regarding my wrong bill. Shocking treatment!!!”

Helpful Report

Posted 1 year ago

“Talk about messing you around. I booked a service and said as the house is empty, we will be driving 150 miles to get to the appointment. Went for the 08:00-13:00 slot. I arrived, and at 10:50, they called to say it would now be after 13:00. Called them back and said are they sure it will be after 13:00 and the lady said it could be as late at 18:00. I explained my situation that my father was in a care home and is very ill so I will go and see him now if I have to be back and wait till possibly 18:00. Got to where I was going and the engineer called at 11:15 and said he is on his way and will be with us in less than 30 mins. So had to drive back. The care plan we have in place costs over £60 a month. This is a crazy amount of money and I will most certainly be cancelling the plan as the customer service is terrible. I am so angry as they have me running about for them.”

Helpful Report

Posted 1 year ago

“They changed my gas meter from PAYG to credit meter without my permission now over 10 months every day i call them nothing changed they are bunch of liars and Idiots avoid them”

Helpful Report

Posted 1 year ago

“Parents died, rang up multiple times to tell them but they still threaten you with a collection agency. When it in probate it’s not in anyone’s hands.”

Helpful Report

Posted 1 year ago

“This is a follow up to my review a few days ago referring to my 5 month overdue payment from British Gas for Smart Export (solar Panels). I did make one more attempt to speak with someone in the complaints department and he seemed quite shocked they had not paid after 5 months. To my absolute surprise I found a payment into my account within 2 days for the amount they owed. But then discovered the money sent to me had been withdrawn from my British Gas account which was in credit. This just gets worse , so now still trying to get the money owed to me for Solar Panel Smart Export now overdue by 5 months and trying to find out why they have sent money from my Electricity account. I think the only way out of this is to take legal action for the money they owe me and just switch to another supplier for electricity. I cannot deal with these clowns anymore !”

Helpful Report

Posted 1 year ago

“Totally useless customer service - they just don't care and no one knows what's going on from one person to the other and then if you're unlucky you get to talk to their call centre in Cape Town, South Africa, even if you can understand what they are saying nothing they say makes any sense.”

Helpful Report

Posted 1 year ago

“On the old App you could change your direct debit, up or down. The new App doesn't allow you to reduce your monthly amount even though you're paying double (I know that having a smart meter and a display unit. They're quick enough to put it up but try to get a refund.”

Helpful Report

Posted 1 year ago

“Worst customer service I’ve ever experienced. Utterly incompetent.”

Helpful Report

Posted 1 year ago

“Totally useless company - like banging my head against a wall. Their smart meters for both elec and gas have not worked smartly for months. Now the electric meter packed up totally. I have been chasing for 2 weeks, even raised a complaint. Their agents are absolute idiots, not sure if they have them in sweatshops halfway around the world - like the worst dimwits. Can't wait to leave their service”

Helpful Report

Posted 1 year ago

“British Gas is totally inept. We left British Gas at the end of January after two complaints because of the total muddle they got our account into. We have paid the bill up to the date that we moved to our new provider. British Gas are still sending demands for meter readings from us despite the fact we are no longer a customer. Our new provider has been left with the problem of sorting out all the errors British Gas made. I could give much more detail but I will only say that British Gas does not even deserve a one star rating.”

Helpful Report

Posted 1 year ago

“Honestly the worst company in the world. Firstly we've tried to book a smart meter installation multiple times and each time nobody has showed up. Each time we phone to ask about it they say we never made a booking in the first place. We live in a rural area so getting meter topped up can be an issue as British / Scottish gas only have certain paypoints. We have nowhere to top up after 5pm in our town. Many times we have been caught out as we work 8am-5pm and although they have the ability to send out an engineer to get it the electricity back on for the night until we get to a suitable paypoint in the morning, we were told they won't send one out unless someone is physically dying in the house? What the actual christ is happening? You are a electricity company not a priest. What you coming out to see half dead people for? Try looking after customers better in the future. But obviously not us as we will be leaving ASAP. Avoid at all costs. Below I've attached a photos of what the inside of my house looks like. Cheers now.”

Helpful Report

Posted 1 year ago

British Gas is rated 1.2 based on 3,205 reviews