British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,205 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,205 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 10th October 2025

104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve just put them in the county court for non payment of refund. Wasting your time dealing with the incompetent staff who handle their calls. Only interested in profit but in reality full of BS”

Helpful Report

Posted 1 year ago

“WORSE WORSE COMPANY EVER I have been without electricity since Wednesday it’s now Sunday my flat is all electric I am a vulnerable person my medication needs refrigerating tney don’t care one even laugh Tney lie told me 5 times were sending an engineer out still nothing they are a bloody disgusting company It’s made me poorly I ended up in hospital Housing have had to put me in a hotel they still don’t care I am changing providers thank goodness”

Helpful Report

Posted 1 year ago

“I would give it a 0 if I could the app is completely wrong. Doesn’t record most days then saw this month they calculate over £400 on gas instead of about £159. My usage is under last month so now have the palaver of ringing them tomoz to check and that is an absolute nightmare. The app is not fit for purpose British Gas. Sorte it or close it down. Useless”

Helpful Report

Posted 1 year ago

“British Gas app is currently using electricity unit price for its calculation so £ value has quadrupled. Why don’t they communicate this to customers and advise when it will be fixed. Just another example of abysmal so-called customer service. Come on British Gas, surely it’s not that difficult?”

Helpful Report

Posted 1 year ago

“So I just spent a worrying time trying to understand why I am suddenly spending huge amounts daily on my gas. I was sure the amount for last month was a lot less last time I looked but that’s massive now too…..and it goes all the way back. Finally figure it out - it’s British Gas profiteering tarrif. The app is calculation the cost of gas based on 24.66p per KWH instead of 5.96 KWH. So greedy British Gas are inflating usage by just over 4 fold! The level of incompetence of the people running this app is staggering it’s not fit for purpose!”

Helpful Report

Posted 1 year ago

“Called to find out if I could cancel their service in a property we bought and moving into soon. OMG the woman was so rude. I asked the same question about 4 times stilled not answered and the more I am asking the more she spoke to me like I was an idiot. Shocking service. I was with them a few years ago, this experience was a rude reminder why I will not deal with them again. Absolutely shocking!!!!”

Helpful Report

Posted 1 year ago

“Changed to Scottish Power now bg have hit me with a £600 bill apparently my direct debit was paying 3 months behind but no-one ever told me & Scottish Power is half the price of bg unbelievably BAD greedy company steer clear !!”

Helpful Report

Posted 1 year ago

“I can not believe the awful reviews that BG are getting and all the concerns I have are clearly identified in previous complaints. The lack of information I am getting on my app is unacceptable and the promises made unforgivable. I am contracted until the end of November and look forward to leaving them for a more professional provider.”

Helpful Report

Posted 1 year ago

“I have been trying to down load documents off my account and every time I try and down load documents app shuts down. Totally useless customer service waste of time promised to send a copy within 90 minutes never arrived. Thinking of moving my business to another provider”

Helpful Report

Posted 1 year ago

“Your HomeCare number 911004025888 Our first boiler service with British Gas and was scheduled for Monday 22nd April, text stating between 8 - 1pm. Over the course of the day, we had 8 texts with varying explanations for delay in engineer's visit. We did have a phone call midday from customer services stating rescheduled for 1 - 4pm. The final text received at 5.30pm "trying to get to us before 6pm but might be late". Having waited in from 8am, we left the house at 6 20pm as no engineer showed up. This is disgraceful service with very little human contact. The texts were standard generated messages with little or no meaning as no-one appeared.”

Helpful Report

Posted 1 year ago

“I have been with British Gas all my life and also when living with my parents! Never had any problems with them and always pay direct debit monthly! All was well till I logged in to my online account to see I was £5,939.84 in credit! I knew this could not be right so got in touch with them to be told my smart meter has not been doing correct readings since January 2023! They say they are trying to work out the correct amount and bill me as soon as possible! I may be in credit but they are not sure! I demanded a phone call within 24 hours but nobody has rang me! I am now changing to Octopus Energy recommended by my family and friends! Has anyone else had this experience with British Gas! So annoyed at them! LG”

British Gas 1 star review on 24th April 2024

Helpful Report

Posted 1 year ago

“A17740732 I am really disappointed with british gas. they eat last 9,years my lots of money. They charge 5059 in the last 20 months for two bedrooms small single family living home. Almost 252.95, in a month, even in the summertime. I sent my complaint to everyone, but no one responded yet and now asks again 215 pounds final payment without the same. Thank god to leave from British gas.”

British Gas 1 star review on 23rd April 2024

Helpful Report

Posted 1 year ago

“I can only re-iterate how poor the customer service is. They are invoicing me twice for money already paid. Dare I suggest that rather than people having a moan on this website, with nothing getting done as a result, they contact BBC consumer programme Watchdog. Something might get done if there is strength in numbers.”

Helpful Report

Posted 1 year ago

“The incompetence of British Gas never ceases to amaze me. I have been chasing them to provide me with my quarterly dual energy bill since I sent them actual Gas and Electricity metre reading at the start of March. I received the following email on three occasions since the start of March, the first time on 20 March and the last email on 19 Apr. “Thanks for getting in touch and allowing us to resolve your complaint, I have issued the bill on the basis on 7th March 2024, meter readings and your bill has stuck on the system because of some technical issues your bill will get released within 7 working days and once it has been issued, I'll let you know via email”. The bill was finally released on 19 Apr 2024 and at this point British Gas sunk to a new level of incompetence. The actual metre reading I provided them with so that they could accurately calculate my energy usage and the total cost were not the metre reading on my bill. To add insult to injury they also added an additional charge simply described as “Other Adjustment” £62.00. One of the things required on a bill/invoice is “a clear description of what you're charging for”. When I finally manged to get through to British Gas by phone (only took 45 mins) I queried what the “Other Adjustment” £62.00 was all about. Unsurprisingly the person on the end of the phone at the call centre had no idea. In 2023 British Gases CEO Chris O'Shea's remuneration was £8.2m, up from £4.5m in 2022, according to the firm's annual report. The package consisted of a salary of £810,000, a £1.4m annual bonus and £5.9m in long-term bonus, pension and benefits. In January, during an interview on BBC, O'Shea described his combination of salary, bonus and shares as "a huge amount of money" and said he was "incredibly fortunate". During the same interview, O'Shea told the BBC his pay was "impossible to justify". It’s not surprising that British Gas CEO (O’Shea) is "incredibly fortunate" when his company accounts department are adding additional charges to their customers which they cannot account for. Or maybe I am contributing to their Christmas Party? It would also account for British Gas annual profits jump tenfold, from £72m in 2022 to £751m in 2023 and profits expected to come in between £150m and £250m in 2024”

Helpful Report

Posted 1 year ago

“Reply to Catherine who answered my review .dear catherine thank you for replying to my complaint on tripadviser but what is contact dm / on pm or x on face book ..I’m 80 next month double Dutch to me like British Gas bills Edward clark”

Helpful Report

Posted 1 year ago

“Absolutely shocking company .. discusting corrupt thieving liars !”

Helpful Report

Posted 1 year ago

“We used British Gas in a rental property and left that property paid our final bill. A year later British Gas have started incorrectly sending automated final bills for a property we left 2 years ago. Every couple months we get a new bill, we then call and get it revoked due to system errors. They have causes great distress to me and I wouldn't recommend them to anyone.”

Helpful Report

Posted 1 year ago

“Following on from a previous review I have came to the conclusion that monkeys at Edinburgh Zoo would perform better with general complaints than the personal they have working for BG 5 times I hs e informed they they have the wrong name and wrong account details yet still send out the automated response with s change of date. They do not read letters or bust ignore the basic facts.Bigger is not always better I would renationalise this company as the care very little of the customer. Apologies to the monkeys at Edinburgh Zoo for the remakes they are far more intelligent.”

Helpful Report

Posted 1 year ago

“I have been with british gas for over 40 years and never had a trouble until they changed the system I can't remember how many timesi have called them , I have not had a gas bill since last October it seems that they really don't know what they are doing what's going ON BRITISH GAS”

Helpful Report

Posted 1 year ago

“Worse ever customer service. Impossible to get in touch. Even if you do no one knows anything. One agent says one thing other says other and no one kbows who is right. Been with them for nearly 2 years and apparently they didnt have my gas meter reading even if they sent a person to check our meters. In the end when i left they decided that readings they got was wrong so they can charge me money. Worst ever experience wouldnt recommend it to anyone”

Helpful Report

Posted 1 year ago

British Gas is rated 1.2 based on 3,205 reviews