British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,242 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

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Metrics

1.2

Based on 3,242 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 21st December 2025

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your App is useless my account info is incorrect and I can't give my gas meter readings to keep upto date direct debit goes out of My bank but doesn't show on the british gas account useless”

Helpful Report

Posted 1 year ago

“After 12 years of being a loyal customer to British Gas and never calling them out in that time utilising home care I recently cancelled and was faced with a £30 admin fee for leaving. As far as I can see this is a made up fee and when speaking to BG they don't care for loyalty and its 'computer says no' Be warned even when leaving them they want more money from you, to that end I will never use BG again.”

Helpful Report

Posted 2 years ago

“Oh dear....absolute shambles...ordered replacement washing M/c...no communication ref time of day..spoke to BGas on the day...postponed installation for a week...then 2 " plumbers" tipped up on the actual agreed date...very hurried ..wet instruction leaflet...and LEFT ME WITH A FLOODING KITCHEN due to their incompetence...Homecare?..,more like Home couldn't care less care!...I'm taking this case further...sloppy incompetence”

Helpful Report

Posted 2 years ago

“British Gas....what a complete joke of a company! Closed our account with them October 2023 but continued to receive bills. Then April 2024 thought we had managed to close account after paying way above the amount we owed (£1300) ...just to get the account closed.....then received another bill for £1500!!!! Contacted agent via webchat, who seemed helpful but turns out was full of broken promises......emailed 4 times....still no update .....still no closing bill using the correct meter reading. Farcical....what do you need to do to get confirmation of closure....the databases are automated, once you update the data, the system issues a bill...seems british gas are holding onto customers money to ensure they get maximum interest for it! Ombudsmen here I come.”

Helpful Report

Posted 2 years ago

“Evil, greedy corporation that gas outsourced its call centre to a country that doesn't have electricity. Oh the irony. They keep scamming me by ignoring my readings and overcharging me with fake readings, so fraud and false accounting. Fail to resend accurate bills even though their website says they will. This is a criminal outfit that operates above the law and rides roughshod over consumer rights. Changed my billing cycle without telling me. Refuse to provide substantive responses to complaints. They send incoherent, badly written generic responses that are not even dated and full of typos. They bombarded me with 10 generic letters all saying "further to our recent phone conversation, we can't contact you because we don't have your number". You literally cannot make it up. A national embarrassment that deserves to go bankrupt. The ceo deserves to be anally impaled on a blunt stick in the town square and pelted with eggs and rotten tomatoes until he expires.”

Helpful Report

Posted 2 years ago

“Everyone should be careful with fake bitcoin platforms, as I was scammed on facebook trying to invest in bitcoin. If you have been scammed before, kindly contact (wisetechhack@ gmail .com) to help you recover back you lost money, He's the best.”

Helpful Report

Posted 2 years ago

“Really bad service they don’t even pick the phone up. I’m trying to change to pay as you go and they just won’t let me- The staff do not speak proper English and they do not understand they keep putting me to the same department. It’s a just awful service.”

Helpful Report

Posted 2 years ago

“For a big company the service you get with these people is abysmal. I aM disabled on dialysis there is no gas in my flat so just electric which was supposedly capped a few years ago. My bills are extortionate at over eighteen thousand pound a year when I am on low benefits. I use my oven once a day. Phoned a woman who I could barely understand and was told they estimate my reading . I have told them I cannot get down my stairs in my flat Nd they have promised me six times to send a meter reader out to read my meter. As usual promises. Very uncaring company. I have lost thirteen kilos in weight in the last year as I can't afford regular food. But they just don't care. Be well aware of this company if you are thinking of transferring. Would please like someone in authority to answer this text or ring me. Don't know how you sleep at night.”

Helpful Report

Posted 2 years ago

“I could not begin to explain the crippling effect this co has had on my life for the last 7 months. Their operatives lack training knowledge of product and customer care which of course all starts from the top.Shame on you CEOs...you really don't understand or care about your customers.My only hope is that one day all of you suffer the same anguish as your customers .the very people who pay your wages.”

Helpful Report

Posted 2 years ago

“This company is absolutely appalling. It took them two years to get my address correct, they are charging me for a larger property than I live in, and despite me asking them more than once, they refuse to correct the spelling of my name. As someone who has longstanding mental health problems, I am horrified by the way they treat their customers.”

Helpful Report

Posted 2 years ago

“I have never dealt with such an awful company. They lie to all the time . I left them and it is 6 months to get the money they over charged me. They left me and my disabled wife with no heating for weeks. I have known loan sharks with a better customer service.”

Helpful Report

Posted 2 years ago

“The worce company on planet, never ever go with them ..long gone the days where they cared for the Costomer , now they are actually frauding people out of money , I curse this company, the way it gave me grief I wish the same upon them horrible horrible people money grabbing @@@@@ please do your self a favour and don’t go with them nothing will make sence they help them self to your money like it’s there fathers money there 😡😡😡😡never ever again”

Helpful Report

Posted 2 years ago

“Zero, but of course I can't leave a zero. I'm not surprised to read so many poor reviews, sort yourselves out. You have the market share for utilities in the UK so improve your all round performance. I lost count of the amount of times I received mis-information from customer services and it seems as though you make it up as you go along. I like the way that you regenerate bills to make account credits disappear. As crooked a company as you'll get.”

Helpful Report

Posted 2 years ago

“BG actively try to avoid raising valid complaints and then don't answer them - before actively also seeking to close them. They tried twice! They've just done this to us indicating a lack of response on our part by a due date.Oops... we have an automated confirmation, they received our reply a day prior. They closed the complaint. Energy Ombudsman here we come. Pity we can't give ZERO stars. Clearly there is a financial incentive for BG to disregard complaints - hiding the truth.”

Helpful Report

Posted 2 years ago

“Literally the worse energy company there is. Even after the ombudsman struggled to work out what on earth they are doing, they pass you from pillar to post with their stupid 'new billing system' 'old billing system' absolute nonsense. 7 final bills, all different when trying to leave. they are literally clueless. I will never use british gas for anything ever again”

Helpful Report

Posted 2 years ago

“I would give 0 if I can, worst service online and over the phone, they don’t explain or don’t know how to explain and just try to make money by lying to customer and get me into the worst situation and charge me excess. Gas got turned off by their phone call to emergency service who came switched off the gas and had to phone them to connect again by paying excess because the staff said if I don’t pay no one will come to connect my gas, if they told me emergency service will not sort my expired alarm out but just switch off the gas I would not have let them come, I could have called my electrician check the alarm and sorted it out in minute and 5 pound, telling me they can came quicker but kept give me later date on confirming when I have no choice as gas turned off. I made complaint while on the phone and just had an e mail saying that they closed my complaint without telling me what is the outcome, then I saw an invoice charging me the excess. Basically they ignored my complaint. Hours on the phone and it was hard to get through by machine talking. Awful.”

Helpful Report

Posted 2 years ago

“terrible company, stay clear!”

Helpful Report

Posted 2 years ago

“I don't even know where to start with the issues I have had with British Gas since 19th April 2024 since getting my keys to my property. I have called the centre 50 times spoken to several people who have transferred me to different departments regarding my gas not showing on my meter or showing on my British Gas app. All I want to do is set up a direct debit and give my meter readings to set my gas up I've had an engineer out to change my meter to smart meter hoping it will help. I've raised several complaints but today is the last straw. I have spoken to someone 9am this morning, I have had to book the day off work as I was told I will get a call back at 6pm today which I advised no as their office will be closed for the advisor to tell me no it is open 24hours it is now 8pm and still no call. I have gone to ring the same number for the voicemail to tell me the office is shut. I am so disappointed in the service I have received from every single colleague in British Gas department. I will be taking this further.”

Helpful Report

Posted 2 years ago

“Phoned up after a letter I received saying I was not topping up enough phoned them only to receive a load of nonsense from somebody who could barely speak English gave up in the end”

Helpful Report

Posted 2 years ago

“Since they are holding my money that I was meant to receive back over the last three months, I went to the madacovi.co website and reported British Gas there. As soon as Madacovi.co contacted British Gas, they apologized and gave me a reimbursement. I would have become stranded if Madacovi hadn't assisted me.”

Helpful Report

Posted 2 years ago

British Gas is rated 1.2 based on 3,242 reviews