British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,205 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,205 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

Write Your review

Tell us how British Gas made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

British Gas 1 star review on 10th October 2025

104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After receiving three reminders for the annual Homecare service, I logged in online to book an engineer. This proved impossible online, with the app and with the painfull new WhatsApp option, I have now been told by British gas that a service is at extra cost? Even though my contract states "Central heating care includes a boiler service " and I pay for central heating care. I have now wasted over four hours trying to book a service, it shouldn't be this hard. I am more confused now about the premium I am paying and the level of cover that I will receive than ever before. Every letter I get from British Gas seems to have different prices for my policy, it's now £432 per year even though I paid British Gas for a brand new boiler install only twelve months ago. Trying to get hold of somebody on the phone is a waste of time. I am now having to write a complaint to British Gas 'ye olde fashioned' way by post because they don't have an email address for complaints, are they stuck in 1940? You have probably gathered from this review I am at the end of my tether and fully intend to cancel my agreement and direct debit if this is not resolved imminently. British Gas are taking more and more and giving less.”

Helpful Report

Posted 1 year ago

“British Gas is Scam check your bill carefully. Firstly, I have substantial evidence that British Gas is systematically reducing the off-peak rate hours or cancelling off-peak electricity rates without customer consent, potentially affecting hundreds of families in the UK. Since I joined British Gas, my account has been persistently marked with a “Malfunction” status, displaying the message, “Sorry, we can’t access some of your account information at the moment.” Despite numerous attempts to resolve this with their customer service, I have only received false assurances. Additionally, I discovered that British Gas has been providing me with one hour less of off-peak rate charging than agreed, resulting in an overcharge of approximately £2-£3 daily for my electric vehicle (EV). This issue, acknowledged by Phillip Sharp, a senior member of Customer service department, was supposed to be rectified with a refund, but due to my account’s malfunction status, I am unable to verify if this has been processed. The reference number for this complaint is 8015668259. This discrepancy suggests a broader issue where British Gas might be overcharging other customers on similar tariffs by secretly reducing off-peak hours, potentially resulting in substantial collective financial impact. More recently, I discovered that my off-peak EV tariff has been completely removed, causing me to be charged three times the expected rate. I have photographic evidence to support this claim. Without close monitoring, many customers, including myself, could be significantly overcharged. I am currently seeking advice form Citizen Advice and Ofgem. Anybody who experiences similar experience please put your review here. Make sure British Gas not stealing our money anymore.”

Helpful Report

Posted 1 year ago

“I have been going around in circles with BG in respect of a complaint for almost a year. I receive emails that do not make any sense that don’t address the complaint raised. It is an endless stress and headache. How is this company even in business. Utterly hopeless not to mention appalling. There is no complaints resolution or customer service. Waste of time .”

Helpful Report

Posted 1 year ago

“Your App is useless my account info is incorrect and I can't give my gas meter readings to keep upto date direct debit goes out of My bank but doesn't show on the british gas account useless”

Helpful Report

Posted 1 year ago

“After 12 years of being a loyal customer to British Gas and never calling them out in that time utilising home care I recently cancelled and was faced with a £30 admin fee for leaving. As far as I can see this is a made up fee and when speaking to BG they don't care for loyalty and its 'computer says no' Be warned even when leaving them they want more money from you, to that end I will never use BG again.”

Helpful Report

Posted 1 year ago

“Oh dear....absolute shambles...ordered replacement washing M/c...no communication ref time of day..spoke to BGas on the day...postponed installation for a week...then 2 " plumbers" tipped up on the actual agreed date...very hurried ..wet instruction leaflet...and LEFT ME WITH A FLOODING KITCHEN due to their incompetence...Homecare?..,more like Home couldn't care less care!...I'm taking this case further...sloppy incompetence”

Helpful Report

Posted 1 year ago

“British Gas....what a complete joke of a company! Closed our account with them October 2023 but continued to receive bills. Then April 2024 thought we had managed to close account after paying way above the amount we owed (£1300) ...just to get the account closed.....then received another bill for £1500!!!! Contacted agent via webchat, who seemed helpful but turns out was full of broken promises......emailed 4 times....still no update .....still no closing bill using the correct meter reading. Farcical....what do you need to do to get confirmation of closure....the databases are automated, once you update the data, the system issues a bill...seems british gas are holding onto customers money to ensure they get maximum interest for it! Ombudsmen here I come.”

Helpful Report

Posted 1 year ago

“Evil, greedy corporation that gas outsourced its call centre to a country that doesn't have electricity. Oh the irony. They keep scamming me by ignoring my readings and overcharging me with fake readings, so fraud and false accounting. Fail to resend accurate bills even though their website says they will. This is a criminal outfit that operates above the law and rides roughshod over consumer rights. Changed my billing cycle without telling me. Refuse to provide substantive responses to complaints. They send incoherent, badly written generic responses that are not even dated and full of typos. They bombarded me with 10 generic letters all saying "further to our recent phone conversation, we can't contact you because we don't have your number". You literally cannot make it up. A national embarrassment that deserves to go bankrupt. The ceo deserves to be anally impaled on a blunt stick in the town square and pelted with eggs and rotten tomatoes until he expires.”

Helpful Report

Posted 1 year ago

“Everyone should be careful with fake bitcoin platforms, as I was scammed on facebook trying to invest in bitcoin. If you have been scammed before, kindly contact (wisetechhack@ gmail .com) to help you recover back you lost money, He's the best.”

Helpful Report

Posted 1 year ago

“Really bad service they don’t even pick the phone up. I’m trying to change to pay as you go and they just won’t let me- The staff do not speak proper English and they do not understand they keep putting me to the same department. It’s a just awful service.”

Helpful Report

Posted 1 year ago

“For a big company the service you get with these people is abysmal. I aM disabled on dialysis there is no gas in my flat so just electric which was supposedly capped a few years ago. My bills are extortionate at over eighteen thousand pound a year when I am on low benefits. I use my oven once a day. Phoned a woman who I could barely understand and was told they estimate my reading . I have told them I cannot get down my stairs in my flat Nd they have promised me six times to send a meter reader out to read my meter. As usual promises. Very uncaring company. I have lost thirteen kilos in weight in the last year as I can't afford regular food. But they just don't care. Be well aware of this company if you are thinking of transferring. Would please like someone in authority to answer this text or ring me. Don't know how you sleep at night.”

Helpful Report

Posted 1 year ago

“I could not begin to explain the crippling effect this co has had on my life for the last 7 months. Their operatives lack training knowledge of product and customer care which of course all starts from the top.Shame on you CEOs...you really don't understand or care about your customers.My only hope is that one day all of you suffer the same anguish as your customers .the very people who pay your wages.”

Helpful Report

Posted 1 year ago

“This company is absolutely appalling. It took them two years to get my address correct, they are charging me for a larger property than I live in, and despite me asking them more than once, they refuse to correct the spelling of my name. As someone who has longstanding mental health problems, I am horrified by the way they treat their customers.”

Helpful Report

Posted 1 year ago

“I have never dealt with such an awful company. They lie to all the time . I left them and it is 6 months to get the money they over charged me. They left me and my disabled wife with no heating for weeks. I have known loan sharks with a better customer service.”

Helpful Report

Posted 1 year ago

“The worce company on planet, never ever go with them ..long gone the days where they cared for the Costomer , now they are actually frauding people out of money , I curse this company, the way it gave me grief I wish the same upon them horrible horrible people money grabbing @@@@@ please do your self a favour and don’t go with them nothing will make sence they help them self to your money like it’s there fathers money there 😡😡😡😡never ever again”

Helpful Report

Posted 1 year ago

“Zero, but of course I can't leave a zero. I'm not surprised to read so many poor reviews, sort yourselves out. You have the market share for utilities in the UK so improve your all round performance. I lost count of the amount of times I received mis-information from customer services and it seems as though you make it up as you go along. I like the way that you regenerate bills to make account credits disappear. As crooked a company as you'll get.”

Helpful Report

Posted 1 year ago

“BG actively try to avoid raising valid complaints and then don't answer them - before actively also seeking to close them. They tried twice! They've just done this to us indicating a lack of response on our part by a due date.Oops... we have an automated confirmation, they received our reply a day prior. They closed the complaint. Energy Ombudsman here we come. Pity we can't give ZERO stars. Clearly there is a financial incentive for BG to disregard complaints - hiding the truth.”

Helpful Report

Posted 1 year ago

“Literally the worse energy company there is. Even after the ombudsman struggled to work out what on earth they are doing, they pass you from pillar to post with their stupid 'new billing system' 'old billing system' absolute nonsense. 7 final bills, all different when trying to leave. they are literally clueless. I will never use british gas for anything ever again”

Helpful Report

Posted 1 year ago

“I would give 0 if I can, worst service online and over the phone, they don’t explain or don’t know how to explain and just try to make money by lying to customer and get me into the worst situation and charge me excess. Gas got turned off by their phone call to emergency service who came switched off the gas and had to phone them to connect again by paying excess because the staff said if I don’t pay no one will come to connect my gas, if they told me emergency service will not sort my expired alarm out but just switch off the gas I would not have let them come, I could have called my electrician check the alarm and sorted it out in minute and 5 pound, telling me they can came quicker but kept give me later date on confirming when I have no choice as gas turned off. I made complaint while on the phone and just had an e mail saying that they closed my complaint without telling me what is the outcome, then I saw an invoice charging me the excess. Basically they ignored my complaint. Hours on the phone and it was hard to get through by machine talking. Awful.”

Helpful Report

Posted 1 year ago

“terrible company, stay clear!”

Helpful Report

Posted 1 year ago

British Gas is rated 1.2 based on 3,205 reviews