British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,205 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,205 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 10th October 2025

104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“New app and bills with fresh easy look? I can’t tell gas or electric account apart as numbers are barring one-digit identical. Why not make it customer-easy with a recognisable sign, before fumbling in the wrong account before realising it?”

Helpful Report

Posted 1 year ago

“Making up there own meter readings . Constantly putting up the price. Absolutely hate this company. If you have any sense stay clear.”

Helpful Report

Posted 1 year ago

“I’ve cried all day, I’ve only just recovering from a stroke. British Gas keep letting me down time & time again just keep lying to me lying all the time I’ve waited from 1 to 6pm to get my pay-as-you-go meter fitted. I’ve got it all recorded on my phone, nobody has turned up They even confirmed it at 5 o’clock that there was someone on the way nobody is here -what have I done to deserve this? I’ve had such a stressful day. I just cannot understand why they treat their customers like this”

British Gas 1 star review on 25th June 2024

Helpful Report

Posted 1 year ago

“In January I closed my account with British Gas due to their high prices, overcharging and sending me invoices that they were not able to justify the reasons for. After closing the account they sent me a message to call them because they had an offer for me. I called and they promised me a £100 credit if I came back to them. Stupidly I did and they have never sent me the credit that they promised. I have been complaining for months and they just say that they don't know about any credit.”

Helpful Report

Posted 1 year ago

“British Gas , really I’ve lost count of the amount of times I’ve called . Still my complaint hasn’t been rectified . They just can’t get my name correct on my account, it seems to be linked to another account that is not connected to me in any way . Two separate accounts. Two separate people .Two separate addresses . They created a new account for me as they couldn’t unlink the existing account and assured me it would sort things out . Now when I check the app it says we no longer supply your gas and electric . Another phone call and this time I’m speaking with someone in Africa and the phone line keeps breaking up . really ! I’m now told they deleted the wrong account and it will need to be reversed? I’m still waiting and it hasn’t been resolved . I can’t see my account or any of my statements or any readings . Extremely frustrating and stressful as every time you ring they speak from scripts and nothing ever gets resolved. I’d say it’s also a breech of confidentiality as I can see someone else’s bills and details . I’ve even been included in e-mail and letters to this person , who is not connected to me .”

Helpful Report

Posted 1 year ago

“Been with British Gas now for about 3 years My smart meter has never worked at all called them many times no joy. I suffer from osteoporosis in my lower back and i have to crawl inside a cupboard just to give them a meter reading. I am on there priority list as i have lots of problems with illness. But this list means nothing to them. The sooner i leave them the better. Anything with British in front of it us English should avoid.”

Helpful Report

Posted 1 year ago

“They Dropped the payments they took from me out of nowhere without informing me causing me to end up over £600 in debt which would have been over £1000 if I hadn't complained to them. They did not use the meter readings that were provided preferring to use an estimate which led me to be heavily over charged. The customer service was rude and unhelpful. They blocked my transfer to a different company for no clear reason and when contacted about it blamed the company I was switching too.”

Helpful Report

Posted 1 year ago

“Letter arrived for boiler service, tried to book via WhatsApp but the ' virtual assistant' failed to book me an appointment. So tried going online and booking with the code on the letter but the website didn't recognise the code. So how do I book a service now!”

Helpful Report

Posted 1 year ago

“I’ve had good experiences with British Gas and I’ve had good experiences, but most of them are absolutely terrible, how can £39 just ‘disappear’ off your meter? Hmm 🤔”

Helpful Report

Posted 1 year ago

“Absolutely horrific experience with British Gas. Not sure if it's incompetent staff or inefficiencies in their processes or both. They are not able to solve a simple problem or probably are looking for ways to cheat customers. Literally charging me almost 3 times of my usage and after one month of complaining they are still scratching their heads and are unable to resolve the problem. Pointless offshore customer service staff on online chat who are clueless and waste your time.”

Helpful Report

Posted 1 year ago

“You are a disgrace I'm seeing a solicitor I'm servely disabled be cause I was leaving you you cut my gas and electric off with out contacting me when I had credit on my meters I hope you rot in hell and I hope people read this and keep well away from you Disgusting”

Helpful Report

Posted 1 year ago

“Since joining British Gas on the 27 th of January I have nothing but problems with my bills ! I’ve lost count of hoe many times I’ve put reviews on tripadviser .in my last one i stated that I had finaly got a paper bill I had asked for which states that your new balance on the 26th March 2024 is £0.000. I also stated that I had phoned British Gas and spoke to a agent and asked for a up to date bill the female agent said she could read mmm electricity meter but could not read my gas meter and I would have to send gas meter reading ? I tried to explain that after there engineer fitted a new smart gas meter I had received a letter saying that I no longer needed to send readings .i explained again that ink 80:and disabled and cannot read meters and have to get my sister in law to read them for me .which she did do again and sent it off !so on my account it then showed that they had up to date reading for both metres but no bill .i contacted a agent yet again but this time I found a good one unlike the ones in the past .this agent promised to send me a up to date bill which he did .but when bill arrived the very first line on the bill stated £235 27 from previous account ? I took it that the paper bill I recived Mehta that the had realised the big bills I had been sent up to the the 26 th March had been cancelled and the two direct debit I had paid covered my billls but it seams not to be the the case so that the 335 27/plus the £173 64 means my bill for energy from January the the 27 th to March th 26 th total £508 91 which is the bill I have been fighting against ? On march th27th my accountwas closed and moved to another new account but no direct debit taken for April, but from may the direct debits have been taken and I have been given a bill up to the 13th of June which reads new balance on the 23 th of June is 556 13 ?this of course includes the £335 27 Please could some one from British Gas explain how I can get a paper bill stating that on March th #26 th my account is £0.000 but then add on £335,27 to my bill…? I do not want a reply from them saying best way to contact them is through chat line or some other things like Facebook or other tings I’ve never heard of I’m 80:and just want British Gas to sort this out Edward clark”

Helpful Report

Posted 1 year ago

“Have tried to create an account. Had to do credit checks which were all good. Then system wouldn't select my chosen option. Tried phoning and then referred me back to the website. Website then not working. Shambles.”

Helpful Report

Posted 1 year ago

“Raised a complaint over a week ago about one of your drivers literally running me out of the lane I was driving in as they forced their way into my lane. Gave the driver’s registration, described exactly what happened in my report and received zero response. As a British Gas customer the only response British Gas seems to be good at is dramatically raising the cost of their Home Care Service which is proving less and less value for money. Please don’t bother with the automated response.”

British Gas 1 star review on 20th June 2024

Helpful Report

Posted 1 year ago

“I joined British Gas 25/04/23 and was given a fixed annual tariff and payments every three months April 2023 to July 2023 paid in full July 2023 to October 2023 paid in full October 2023 to January 2024 paid in full But British gas payments according to the statements sent 7th December to 6th March 15th December to 6th March 3rd June to 20th June Strange how these payments don't show on the direct debits British Gas took from my account. A single person living in a house who works 6 days a week and often out at weekends could possible consume almost £4000 a year in energy usage. A family of 4 would not consume even half of what BG is charging.”

Helpful Report

Posted 1 year ago

“Trustpilot reviews Review of British Gas Your review is pending.Read more Simon Hardy 1 review GB Rated 1 out of 5 stars British Gas is THE WORST! British Gas is THE WORST energy supplier, if not corporation, in the UK. I have just escaped after a nightmare spell with this shining example of corporate greed and my experiences were as follows: 1. I was moved to British Gas two years ago when my energy supplier - People's Energy - went bust. 2. From £180/month for dual supply I was told to pay £1,000/month - £12,000/year!!!! 3. I am 63, live alone in a three-bed semi and neither run a smelting plant from home, a cannabis farm nor Blackpool's winter lights. 4. After months of arguing - with operatives in BG's call centre in South Africa, to whom English is clearly a second language - I said I would pay £200/month, take it or leave it and, guess what, they took it. 5. Months later they told me I was paying too much and reduced my direct debit to £150! 6. After the last winter quarter, when I obviously used more energy, they insisted I pay £200/month again, having gone into debit for the first time, by £139. 7. Ofgem says suppliers have to supply a new smart meter where the existing one from a previous supplier no longer works. I have tried for TWO YEARS to get a smart meter, without success, the call centre operatives repeatedly lying by saying I had registered for one and was on the list, only to then say I hadn't requested a smart meter at all. 8. This disgraceful service, sharp practice and complete lack of care for customers came after, and I quote: "(CEO) Chris O'Shea's remuneration was £8.2m in 2023, up from £4.5m in 2022, according to the firm's annual report. The package consists of a salary of £810,000, a £1.4m annual bonus and £5.9m in long-term bonus, pension and benefits.26 Mar 2024." DO NOT SWITCH TO BRITISH GAS! Date of experience: 01 December 2023 - 01 July 2024.”

Helpful Report

Posted 1 year ago

“British Gas rang the bell at the empty flat but didn't phone my mobile so I could get there in 5-10 minutes, as usual. Just plain lazy or wanted to get out of doing the job. Wasted an afternoon of my time waiting!”

Helpful Report

Posted 1 year ago

“The most incompetent and expensive company imaginable. They damaged our building by not inserting the condense tube into waste but let it lose on the wall. A corrosive fluid coming out of it damaged the wall. The matter might have to be settled in court, and various media will be involved too. Privately hired good company charged half the price for a new, excellent boiler. And don’t trust their useless Home Care either — it’s a trap. Avoid at all cost!”

Helpful Report

Posted 1 year ago

“Terrible company, had nothing but problems with them,sending me estimated bills,then sending threatening emails,saying if you don't pay we will charge you late payment fee even though I've made regular payments, complained so many times,absolutely sick of this,keep putting my account in credit then in debit,now saying I owe them £1087.86 in debit when last week I was £507.00 in credit??Now I've just found our that they have changed my account number so they can have me on a new system which wipes out all my payments, showing that I'm in debit?I may be Mentally and,Physically Disabled but I'm not stupid, and can do Maths, constantly being ripped off,tried changing suppliers today and they blocked that too by saying that I've just become a new customer!!DO NOT go with this company unless you want Fake bills and them to take all your money.”

Helpful Report

Posted 1 year ago

“do not recommend this company to anyone. I closed the one-year contract with them and after a year they issued an invoice for 1200 pounds. I am trying to make a payment that I made when I was under contract with them. How is it possible to issue invoices after a year to a person who is no longer your client.”

Helpful Report

Posted 1 year ago

British Gas is rated 1.2 based on 3,205 reviews