British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,205 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,205 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 10th October 2025

104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don't even know where to start with the issues I have had with British Gas since 19th April 2024 since getting my keys to my property. I have called the centre 50 times spoken to several people who have transferred me to different departments regarding my gas not showing on my meter or showing on my British Gas app. All I want to do is set up a direct debit and give my meter readings to set my gas up I've had an engineer out to change my meter to smart meter hoping it will help. I've raised several complaints but today is the last straw. I have spoken to someone 9am this morning, I have had to book the day off work as I was told I will get a call back at 6pm today which I advised no as their office will be closed for the advisor to tell me no it is open 24hours it is now 8pm and still no call. I have gone to ring the same number for the voicemail to tell me the office is shut. I am so disappointed in the service I have received from every single colleague in British Gas department. I will be taking this further.”

Helpful Report

Posted 1 year ago

“Phoned up after a letter I received saying I was not topping up enough phoned them only to receive a load of nonsense from somebody who could barely speak English gave up in the end”

Helpful Report

Posted 1 year ago

“Since they are holding my money that I was meant to receive back over the last three months, I went to the madacovi.co website and reported British Gas there. As soon as Madacovi.co contacted British Gas, they apologized and gave me a reimbursement. I would have become stranded if Madacovi hadn't assisted me.”

Helpful Report

Posted 1 year ago

“As previously said if I could give you zero I would ..what a disgraceful scam company ... and the CEO receives a salary of 8 million per annum and can’t see that the company is professionally run ...I must have contacted BG over fifty times , by email, phone and live chat ..been hung up on , gone silent on , transferred repeatedly ..been given the incorrect number ...and ..emailed them every day for 14 days ..all I receive is an email saying someone will get back to me ...never happens! And ...now I get a letter from their lawyers this morning ...phoned immediately ...and still not able to speak with anyone to resolve the issue ...lawyers only want payment ...what a joke ...what a scam !!”

Helpful Report

Posted 1 year ago

“If I could give 0 star then I would, the only thing they excel at is incompetency... Two years in Sept coming & still carnt see online Gas usage. Just received email that they have changed my account settings and told me I would prefer it.... Why carnt they accept customer preference. Finally had enough & off to another provider. Goodbye British Gas & Good Riddance...”

Helpful Report

Posted 1 year ago

“British gas the worst company u have deal with . They call me ,make me switch with them ,told me that I will go with fixed price and any usage does not affect my bill for 12 months, after 3 months of paying 100 pounds in summer time, I ricive the bill with extra 141 pounds. I call them wich was hard to catch them.,nobody knows nothing and many time the phone was hangup , the issues didn't solved, and for end up with them i have to pay the fees and extra payment wich they charged me foolish. Don't do like me,don't listen them liars 😤”

Helpful Report

Posted 1 year ago

“Customer service is very poor . Difficult to speak to anyone . Have been hung up on numerous times . Have spoken for hours and issues still not resolved . Difficult to understand staff and English is not their first language . Dont listen at all . Would advise anyone not to join British gas . Absolute clown outfit .”

Helpful Report

Posted 1 year ago

“As a 92 year old and a heart condition our treatment by British Gas was terrible and everyone I speak to agrees with me”

Helpful Report

Posted 1 year ago

“Absolutely the worst company I havecever dealt with. Disgraceful customer service in South Africa who hang up phones etc”

Helpful Report

Posted 1 year ago

“The absolute worst company I’ve ever had the Mispleasure of dealing with. I’m genuinely convinced the entire company is run by a chimpanzee who’s always drunk and makes decisions based on the results of a Magic 8 Ball. Avoid at all costs”

Helpful Report

Posted 1 year ago

“app really less than average , useless , not informative atll compared to other suppliers”

Helpful Report

Posted 1 year ago

“Basically my complaint went on for months and then the person who was dealing with the complaint made a major issue by sending me a large cheque refund i called British Gas to see if it was correct and would it be ok to cash the cheque I was advised that it was fine so I did then a new person from the executive team took over the case, after checking the complaint she said that even though he made the mistake I had to pay the money back as I cashed the cheque, not impressed with this situation was told to contact the energy ombudsman, he did his best but even though British Gas admitted that they made a lot of shortfalls and said sorry and gave me a £200 gesture of good will, but still left me with a electric bill for over one thousand pounds, and I did email the ceo Chris o'shea and so I contacted the centrica media team and they promised that they would try to help me, they gave me a new case handler Claire Woodward, but it made no difference, and she tried to help, and gave me some advice but I was not happy about this and did reply to her email but all I meant in the email was I was looking for more advice and help before I decide what I want to do but she decided to give me a dead lock letter which I never requested, plus the new case handler Claire Workman basically went on holiday only a day after she took up the case and will not be available for weeks, so yet again British Gas dragging out the complaint, on top of this I bet the british gas employee who put a family into major debt will definitely have his job and leaving a vulnerable family into major debt”

Helpful Report

Posted 1 year ago

“If l could zero stars l would, so many complaints but here is just one of them . I was involved in a hit and run and ended up in hospital when l come out of hospital l had a taxi back so l topped my meter up on the journey home. They promised me the money had gone on to the meter , so when l got home no electricity so l phoned them up and they said your meter is faulty please wait within the hour for a engineer. So l waited no engineer turned up l phoned them up again and l was told no engineer was ever booked your meter is fine and treated me like dirt on my shoes!! In the end a neighbour of mine helped me so l put the phone down on British Gas. They are a waste of time , customer services need training big time and my 14 year old niece would do a better job working for them .”

Helpful Report

Posted 1 year ago

“SHOULD HANG THEIR HEADS IN SHAME I have had a billing and meter dispute / complaint with British Gas ongoing now for 3 months. I have a disability and the way in which BG treats disabled customers is utterly appalling and they should be ashamed of themselves. I have sent over 40 emails now to the Executive Office, Directors and customer services and now the matter is with the energy ombudsman. I have even contacted my local MP to ask for help as no one at British Gas is bothered to care or help. Two managers have dealt with the complaint from the Executive Office, both failed to deal effectively with it. After just a couple of emails they completely ignored email after email that I sent and I never heard from them again. You both should be ashamed at the appalling service you gave. A mediator then stepped in assuring me he would deal with my complaint and resolve it. He failed to ring me when he promised. When he finally did contact me by email days later he completely disregarded what the complaint was about and an engineers visit and said all was sorted now. IT WASN'T and despite emailing him 3 times asking him to contact me he has ignored my emails and has NEVER contacted me since nor attempted to resolve my dispute/complaint. Again shameful. I am currently signed off work unable to work due to the decline in my mental health and no one at British Gas is bothered to help despite me literally begging in my emails for someone there to please help me. There is a huge failure in their customer care standards and a catalogue of failures in dealing with the issue and how I have been treated as a disabled customer. Those in the Executive Office should hang your heads in shame, it’s absolutely shocking. The most appalling experience I have ever encountered and it is still ongoing 3 months on with no resolve. Shame on you British Gas. I would never recommend anyone to switch to you, just horrendous customer care.”

Helpful Report

Posted 1 year ago

“DON`T TRUST BRITISH GAS, YOU PERSONAL DETAILES WILL NEVER SAFE IN THIS COMPANY. THEY GIVE YOUR PERSONAL DETAILES TO BW LEGAL AND THEY OPEN FAKE ACCOUNTS OR FAKE BILLS AND WILL PRESSING YOU PUMPING MINEY FROM YOU, NONSTOP HARASSEMENTS. DON`T TRUST BRITISH GAS”

Helpful Report

Posted 1 year ago

“I have a credit balance with British Gas and requested a £4000 refund from an online chat representative on, since October, I do not hear anything from until last two weeks i hired A TTORNEY JOHN GOODWIN WHICH helped me to recovered my fund back from british gas after i submitted the evidence to him. The evidence must be provide before John Goodwin can help you for your refund. You can text him on te le gram or what sapp + {4} {4} {7} {8} {9} {3} {9} {4} {1} {6} {1} {9}”

Helpful Report

Posted 1 year ago

“I have been trying for 3 weeks to move my feed in tarrif to Octopus so they can pay me a better rate than the FIT scheme. They have no idea whatsoever of how to do it. Talking to what I guess is their Indian call centre or their chat system is a waste of time. They sent me this below today. I spent 30 mins trying to explain to the chat agent wh ohad no idea what they needed. I can't complain as I only have my PV solar FIT with them & so am not a customer. Here is their e mail:- Hello, Greetings of the day! Thank you for getting in touch with us. I hope you are doing well. We sincerely appreciate your patience. This email is in response to your email received on 20/05/2024 We require specific details from you that cannot be shared via email hence I would like to request you to connect with us via chat so that we can advise on the necessary steps to resolve, to connect with us through chat using the link provided below. The quickest and easiest way to get through is on live chat, where you can find us Monday to Friday, 8 am to 6 pm via https://www.britishgas.co.uk/help-and-support/contact-us This trail will no longer be monitored as the required action is now informed. Thank you for choosing British Gas. If you need to chat to us in the meantime, the quickest and easiest way to get through is on live chat, where you can find us Monday to Friday, 9am to 5pm. Chat to us Many Thanks. Gisha John Your British Gas team”

Helpful Report

Posted 1 year ago

“The app is useless as it only gives 1 option ie 'book a repair'. On-line the 'contact us ' option puts you through to a 'chat bot'. In response to my request to speak to an advisor it keeps coming back with "how can I help you " ? All I want to do is submit a meter reading!!”

Helpful Report

Posted 1 year ago

“They sent a paper bill 3 months ago that went amiss in the post. Instead of sending a repeat paper bill they sent a solicitors letter which is a threat. To date and despite lying that they have reposted the new paper bill 3 times , no bill has arrived in the post. Terribly company to deal with on the phone too, takes them bloody ages to answer the simplest of puerile questions because they are reading from a screen in south east Asia like robots.”

Helpful Report

Posted 1 year ago

“They left me a disabled elderly gentleman without gas or electricity so far 3 days. I have called them over 10 times trying to sort out a faulty PAYG meter. The staff are unhelpful and just like to cause more difficulties. I will be making a formal complaint to my local council as British Gas are discriminating against disabled and vulnerable customers.”

British Gas 1 star review on 18th May 2024

Helpful Report

Posted 1 year ago

British Gas is rated 1.2 based on 3,205 reviews