British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,226 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,226 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 21st December 2025

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute scum, lied to me and a friend regarding two different problems and they break into vulnerable peoples property to install prepaid meters! They are not charging £13 if you can’t pay your bill in full even though they have admitted tripling the bill whilst also admitting I used less than half this year than I did last year! Closed the phone lines to the number they sent in a message to discuss the charges!!! They need locking away for criminal activity!”

Helpful Report

Posted 3 years ago

“British Gas are acting like criminals, I share all the experiences below, can not get through, chat service logged out, I had bills recently for over 800+ and even get continously charged with an estimated bill for gas which we don’t use anymore, only electricity and even that bill is incorrect. I feel like driving to their headquarters and asking their staff if they really know what company they work for. Perhaps we should all tell our story to be listened? It’s not acceptable that so many people are put under so much stress because of British Gas. Something needs to be done.”

Helpful Report

Posted 3 years ago

“Absolutely pathetic. Can't change supplier as the British gas meters I currently have are incompatible with other providers. 2 missed appointments 1 rearranged without my consent or knowledge. Over 30 hours on the phone and 60 on the chat to fix this. Spoken to like trash, called a liar and treated with hostility and borderline homophobia. This company is pathetic”

Helpful Report

Posted 3 years ago

“Have contacted them over 10 times to resolve the fact that no credits were sent, passed between 3 teams each time, poor service from everyone and they lied about sending out credits as had to contact them again”

Helpful Report

Posted 3 years ago

“App doesn't work .It is accurate on the day but the following day the price shows a lot lower than it actually was on previous day .The columns shown with price on per hour do not add up to the price recorded on the day .Very inaccurate and pretty useless for history and keeping an accurate amount of money that it is costing Does not match smart readers history of bills for previous 34 hrs week and month etc”

Helpful Report

Posted 3 years ago

“100% failure rate at every interaction. Can't log into a broken account, can't use smart meter, can't get bills, can't pay bills. 100% failure after 6 months. Experience as a new customer: - time elapsed with no bills, no way to pay, broken account and unable to install meter: 6 months - time I have spent in chat & calls with your team: 40+ hrs - # of BG team I have dealth with: apprx 30”

Helpful Report

Posted 3 years ago

“Worst company to deal with. Quick to hand out debt collection letters after 14 days of bill date and threatening letter to get court warrant to remove meter. This was after paying £300 in December. Never again. Staff doesnt care. Moved to Octopus now after reading reviews. British gas just wants to rip you off at any cost.”

Helpful Report

Posted 3 years ago

“Your engineer turned up to fix our boiler! Failed to do so. Tried to book another appointment and told we had to wait another 3 weeks! Today we are told that a part needed hasn't arrived and you've put the appointment back another 2 weeks. You are a joke! What are we paying for? Certainly not any kind of service. Can an engineer phone us? We would like a proper explanation as to why our heating has not been working since December 2022 and you have still not fixed it and are now unable to do so until February 14 2023? Your customer service is non existent and your ability to provide the service you promise is sadly inadequate.”

Helpful Report

Posted 3 years ago

“British Gas are absolute cons. They took £829 for the last payment which they didn’t send a breakdown off. They took the money already and my mortgage payment wouldn’t have gone if I didn’t look. This company has caused me so much greif, stress and caused me anxiety. My mother is a diabetic and the stress this bill gave her isn’t good for the health. I still don’t know what I paid for and nobody is answering the phone. They don’t even let you submit a complaint online. I am so disgusted and I want a breakdown or refund. Stay well clear. Go with any other provider just not British Gas. I am disgusted and appalled and I’m not going to stop till I get some justice. Please contact me asap and il give my account number I need this looked into asap.”

Helpful Report

Posted 3 years ago

“Absolute joke trying to get a bill sorted. No one ever answers the phone and when you do get through they have no idea what they are doing. Called 4 times now and raised a complaint and still have received the wrong bills......”

Helpful Report

Posted 3 years ago

“They lie to u and never show up , when they do they turn your credit meter in to pre payment to get more money from you and then say it will cost me to change back !!! I can’t take been with them much longer it’s making me ill always trying to get thought to some one who’s English is better spoken as I am hard of hearing I can’t under stand them as they talk to fast , I have made a complaint and guess what ?? I’ve heard nothing !!! Be aware !!”

Helpful Report

Posted 3 years ago

“I have been on live chat for over an hour now. I ask questions and they occasionally respond. Hen I ask why they say they are juggling three conversations. I've also been waiting a year for a smart meter. I am now changing provider enough is enough”

Helpful Report

Posted 3 years ago

“I have just put 40 pound onmy gas on the 19 to be shown im 21 in-depth how is that poss i think britsh gas are just doing as thay wont with our meaters thay are make our live a liveing hell that just take take take the make sure we owe them money bck when will the stop im so angery”

Helpful Report

Posted 3 years ago

“We have just moved property. The supply was already British useless Gas. So far I have had a second name added to the bill 3 times yet each time they call they are not on system. Customer services probably the worst I have ever come across and I have had virgin media. Smart meter hasn’t worked since we moved in. All this grief for a bargain price of over £300 per month. Avoid at all costs”

Helpful Report

Posted 3 years ago

“Annoyed is been gentle, This company has caused me to have a mental breakdown..I was transferred without choice as my company had gone bankrupt.....from that month the stress began..sending me a bill for £800 ,i was Annoyed but paid £530 of it that day as thats the only money i had ....they then sent me another bill £900 . I told them i had payed £530 already (they said i hadn't and that they had refunded it back to me ) bank statements ect later to prove i had payed them ....I argued and said just put me on a pre payment meter as i carnt do with the stress. Meter put in and they said it needed a change as it was faulty , then they have the cheek to put another debt on it of £550 , I had to argued again and take it to the odbusmen this time they said they owed me £350 ..'really' ..then from then it still went on to more stress !!!! ..i couldn't top up the smart metre ...4 months of ringing every Monday for them to say "we have loged your complaint and WILL get someone to call you back " NO ONE EVER CALLS BACK ....Week later i call again ,"We can see you have a complaint issued so we carnt talk to you THEY will call you back" REALLY (that just never happens )......4 months and no one has called back ... and a total of 39 hours of Recorded calls to -date and the issue still hasn't been resolved (they have also held me hostage since December now so i carnt leave the company either due to the machine not givinga reading ) .......Please i beg you DO NOT CHANGE TO THEM as there customer service is horendus ..x”

Helpful Report

Posted 3 years ago

“6 months trying to get help and nothing meter has been messed up more money missing that they say no proof so I can't get it I have proof they won't look at it company a job and stealing from us”

Helpful Report

Posted 3 years ago

“If anyone is with british gas and thinking of having a smart meter fitted please don't do it .Some of you will really regret it.you will make a big mistake,and have a nightmare ahead of you.When the problems start these ignorant scumbag liars that work at british gas will not want to help you.Remember these people are not your friends they just want your money.please take note of want your reading and don't do it.”

Helpful Report

Posted 3 years ago

“This is a fraudulent company. DO NOT GET YOUR ENERGY FROM THIS SCAM ESTABLISHMENT. CUSTOMER CARE = 0%. PROPENSITY TO FRAUDULENTLY HIKE YOUR BILL OR TRANSFER SOMEONE ELSE'S BILL TO YOU = 100%. ENGAGE WITH BRITISH GAS AT YOUR OWN PERIL. APART FROM YOUR HARD EARNED MONEY, YOUR HEALTH MIGHT ALSO BE AT RISK!!!”

Helpful Report

Posted 3 years ago

“Recently moved into a new home and switched my energy with British gas over to the new place. Worst choice ever it had took me over 2 weeks for someone to come out and connect the energy and I still haven’t been able to make contact to get an engineer out to come and switch me over. Had the phone put down on me multiple times, ppl who don’t even speak English and hard to understand answering calls and don’t even no what there doing!!! AVOID AVOID AVOID”

Helpful Report

Posted 3 years ago

“They almost caused my family’s death then tried to blame others,sending wrong engineers,refusing to accept blame wasting time. Do not hire these people!”

Helpful Report

Posted 3 years ago

British Gas is rated 1.2 based on 3,226 reviews