British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,141 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,141 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 1st May 2025

British Gas 1 star review on 2nd December 2024

Richard Parsons

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a homecare plan with British Gas. had an appointment with an engineer on tuesday followed my night shift between 8-12. had to wait to be told there were no engineer coming to my home but one will attend in the afternoon but still nobody turned up. they gave me the next appointment the following friday from 8-6pm. Had to wait for the whole day and nobody turned up. Called BG 3 times during the day and was reassured that the engineer were on their way. final phone call after 6pm and the customer service advised me that the job has never been sent out. i am really disappointed for the service.”

Helpful Report

Posted 6 years ago

“They have the worst customer service they think because they are big they don’t have to care. Their prices are astronomical incomparrison to others. They send letters to debt collectors when you have paid!!!! Never use them !!! They don’t care about their customers at all.”

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Posted 6 years ago

“Switched energy supplier and was fined for doing so.”

Helpful Report

Posted 6 years ago

“customer service a joke. Basically boiler broke down on Saturday evening could not get an engineer to fix the problem until Monday between 8am and 6pm he turned up at 6.10pm he did ring to let me know he was on his way fair play to him. he then spent about hour trying to fix it explained what he had done. Great all working again although i thought until this morning Wednesday same thing again broke down same problem again no water or heating rang them cant get to us before Thursday morning between 10am and noon explained i have been without hot water and heat for 2 days this week already now you expect me to go without again for another day instead of coming out to fix the problem you should have fixed a few days before appalling service what am i Paying for BG? If you advertise a product you need to ensure you have the man power to fill the customers expectations you wont be getting my custom next year. They have offered me a one off payment of £30 for inconvenience ill take it but its not about the money its the service i have paid for and expect that i want in future.”

Helpful Report

Posted 6 years ago

“As a Landlord I care greatly about the safety & speedy service to my tenants. To help fulfill this I have had Service contracts with BG Services for 20 Years. There have been minor problems many times but my latest experience has been the proverbial straw. Three times I was assured that electrical work, carefully explained to the staff, would be carried out under my contract. I was even promised that a note to that effect would be passed to the electrician. Yet he refused to do the work. This was also linked to a number of failed appointments. My enquiries over weeks to this and a boiler matter brought promises of call backs which were never fulfilled. I made an official complaint. After 2!months I have been issued with a letter apologising for false information given, admitting to failures to respond but still not giving me essential information on the results of an electrical fault on the boiler. I'm thoroughly disillusioned . The contracts cost me over £2000 per year! But probably not to them next year!”

Helpful Report

Posted 6 years ago

“Rip of merchants and extremely poor customer services. I've done 6 reviews of them while I'm in hold to them (47 minutes so far). Rubbish company, as bad as BT!”

Helpful Report

Posted 6 years ago

“I made a complaint regarding a service engineer. The complaint has been brushed under the carpet. The customer service manager is now ignoring all contact with her via email. Disgusting company who I will leave and go elsewhere.”

Helpful Report

Posted 6 years ago

“Great difficulty booking an annual boiler service within my 12 month Homecare contract. I tried to book in September, got an appointment for late January days before my contract ends and twice in January they phoned to cancel. Not impressed.”

Helpful Report

Posted 6 years ago

“Worst energy supplier ever! Do not go near them with a 20-ft pole. We switched to another supplier and disputed the final meter reading British gas handed out. While the dispute was ongoing, they went ahead to mutilate my credit report. I called 5 times in 2 days to get someone to be responsible for correcting the issue. Unbelievable.”

Helpful Report

Posted 6 years ago

“Do not Trust British Gas, I am flabbergasted by the fact British Gas have come up with an old bill from 2016 that I assumed was settled,when we transferred to Sainsbury's, no correspondence or reminders, just a text from a foreign call center 3 years later threatening late payment charges & reporting me to debt collection agencies,even though we are still with them via Sainsbury's, so what took them 3 years, just outrageous and to make matters worse they have reported me to credit agencies so it goes against my credit rating. And to add insult to injury their engineers failed to turn up on two occasions to fit a new meter, and all they do is say sorry and offer £30.00 odd pounds off a 3 year old bill I did not know still existed completely unacceptable.”

Helpful Report

Posted 6 years ago

“I was kept waiting over the phone for over 25 mins to sort a problem out. I was then told that he could sort this out by giving me transaction credit. But i had to speak to 5 different staff before him. I dont like being past from pillow to post nor do i like to be kept waiting over the phone for a long time. I had to then go to the same shop 5 different times which caused me great problems the co op staff wasnt at all pleasant to me i felt because of british gas and british gas kept sending me backwards and forwards to co op with the same gas card all i wanted was £10 gas i ended up having to call british gas 5 times in the space of 4 hours to sort this out. The texts i received from british gas confused the co op staff and confused me. This should have been done a lot more better.”

Helpful Report

Posted 6 years ago

“On the rewards program over Christmas tried to access A weeks worth of free electric but was unable to . But it would let me logon to pay my bill not a problem but to get something for free not a chance . Rang a member of staff they tried to do it but unfortunately could not access. He rang me back the next day but still couldn’t access it so as a goodwill gesture you offered me 1 pound and 3p 20 years have been a loyal customer gas and electric seems a bit of an insult”

Helpful Report

Posted 6 years ago

“The British Gas is the most unbelievable expensive company! The customer service is terrible! They don’t know anything! If you want to pay a lot, go for it! Than the British gas will be the best option for You! Otherwise just go and find another company!”

Helpful Report

Posted 6 years ago

“Made me sick of over billing for cross meter. I lodged complaints for 3/4 times and it took 18 months to give me their decision. At the end, I had to pay them £530 as excess. Awful department!!!”

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Posted 6 years ago

“very bad customer service. been with them 25 years. they put me on variable price after my contract was up. I'm elderly and partially sighted so I would have hoped they looked after my account honestly. I suppose charging unit rates at double the cost was too tempting. shame on them”

Helpful Report

Posted 6 years ago

“No show YET AGAIN . Lose time off work and don't show up. Each time complain and am asked to reschedule what is the point. Been with BG 30 years and the last 2 have been dreadful. Engineers blame the office”

Helpful Report

Posted 6 years ago

“Scheduled 3 appointments with engineer: 1. They were late could not make appointed time. 2. They forgot to book the appointment so engineer never came. 3. They call me to tell me they could not fix the problem as they are not qualified. Worst company ever.”

Helpful Report

Posted 6 years ago

“Dreadful. Their billing and invoicing systems are appalling, leading to constant harassment for invoices already paid, invoicing for properties which no longer exist two years after demolition, inability to match up meter readings by Siemens to British Gas billing department! Quite hopeless.”

Helpful Report

Posted 6 years ago

“Disaster after disaster over many years, they are unreliable, contradict themselves, downright give wrong information and refuse to provide any sort of reasonable customer service. When called for an emergency breakdown unless you have a child in the house you are likely to be reprioritised and appointments cancelled including when you have taken the day off work.”

Helpful Report

Posted 6 years ago

“British Gas Business is totally rubbish and discusting. The tariff is even more expensive than other suppliers and they even charge you 50 pounds for late payment despite their bill keep missing. Avoid this horrible company and their fixed term plan!”

Helpful Report

Posted 6 years ago

British Gas is rated 1.2 based on 3,141 reviews