British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,141 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,141 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 1st May 2025

British Gas 1 star review on 2nd December 2024

Richard Parsons

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“hi ! i have to saying must be all older mature nasty woman at British gas/electric operator's must be all they are cruelities & troublies creators for customers by picking because they all must be knowing any customers related to gas/electric services they have to providing necessary needed services to all customers without creating any excuse & for not to providing insert which's not wright & must be damaging gas/electric providers reputations too !”

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Posted 6 years ago

“hello ! i have to saying high tuned algelic voices representing thick headed stupid person's researching only for picking & anoying customers by bombarding unnecesary questing supposed so for understanding but picking for not providing good services insert's she's must be dummy blonde her's name's must be anneta or henriette ? at 105 customers service's operator which's must be damaging British gas/electric reputations by trouble creator witch's like operator at emergency services also jointed gas & electric providers altogether confusing for customers rather ?”

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Posted 6 years ago

“Ah British Gas ! Years ago I moved from Eon to British Gas because they promised me to upgrade my electric unit, 10 years down the line, have they done so? NO; I had a vaillant bran new combi BG totally broke, one can still see the trace on the outside bricks, during a yearly check one of their engineers broke one of the pipes and water was pouring down, another engineer then came and put a label saying dangerous, they left me in the cold for more than 2 weeks during winter, I am an elderly, after their repairs it was never the same the combi wanted more water but when one opened the valved it then regurgitated by the outside overflow pipe, I only got 200 compensation. I now had to buy a new combi and no british gas will not touch it, I am now also leaving them. As far as I am concerned they are one of the worst organisations, full of pretentious claims with nothing to prove they are able.”

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Posted 6 years ago

“Robbers. Never again will i recommend or join this company again.”

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Posted 6 years ago

“Never ever such stressed dealing with British Gas!!! My husband and I just move into new house, need change to smart meter, I called them everyday early morning, they have no clue what they doing!!! ask me send documents to their email which I sent week ago, they still said not received!!! Drive me mad!!! We put 90 pounds, because we can't bear there are no gas and electricity in our new house, but it is the old owners account, which we ask for refund, British Gas seems never know how to deal with this too!!!!!!”

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Posted 6 years ago

“I asked British Gas for my refund of £140.31 for my gas five weeks ago now and i am still awaiting for them to send it when i last phoned them the lady said call back in a few days and we will cancel that chq but it would take four more weeks for a new chq to be sent out how can a company do this when you how them money you have 14 days to pay so why can they do the same cant wait to leave this company.”

Helpful Report

Posted 6 years ago

“Bully boy tactics with the belief that just because you bought a house from someone else, you still wish to use their services. Life is all about choice. Who ever you are, dont go with British Gas, they're clueless and rude.....”

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Posted 6 years ago

“Absolutely awful company to have to deal with. Being hard of hearing, but without a textphone, there is no way of contacting them. No email address, the Live Chat is always busy. I have no customer number and have never seen a bill from them. Moved to them earlier this year, wish I hadn't”

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Posted 6 years ago

“British Gas installed a new boiler for me just under a year ago - it came with a 5 year guarantee apparently. However, the guarantee only remains valid from years 2 thru 5 if you sign up for a boiler service each year. (current cost with BG is £78 per annum) They didn't tell me that!! They are misleading the public!!”

Helpful Report

Posted 6 years ago

“Absolute theives! Moved into a new build apartment which was electricity only, British Gas was the supplyer. We decided after 1 month to find a cheap supplyer as we knew BG was a dear company, after we started with a new supplyer we received an estimated bill from BG of £113 for the month. I rang them and said I don’t want an estimated bill as I’m no longer with you,I’d like a final true bill and not a guess. They said they would get back to me with a final bill ASAP. A couple of more weeks went by and then I received a letter off a debt collecting agency with a late payment fee on as well as charges for the debt collectors. I rang BG and they said the first bill I got was a final bill even though it said estimate on it and I was promised a final bill. I seeked advice and was told I’d have to pay, including the late payment fee even though it was not my fault. Absolute daylight robbery, myself or any of my family will never go near this dreadful company again. Disgusting!”

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Posted 6 years ago

“3Times I gave theme matter readings by phone and online,STILL DIDN'T GET MY BILL. I try to do this today, I talk with a person who ask me 4times post code.. and couple times name..finally I said my metter readings again, so will see, finger cross I will get this time my bill. It shouldn't be like that.”

Helpful Report

Posted 6 years ago

“Absolutely ridiculous, for 3 years they are setting up a payment plan and still harassing me for as little as £103 to pay (letter, calls, messages, you name it) after they told me they STILL don't have a payment plan. Moving supplier”

Helpful Report

Posted 6 years ago

“Waited 30 minutes on phone to set up payment plan.”

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Posted 6 years ago

“Appalling service from British Gas- first they sell me the wrong product and then they take a double payment for same product. I received an apology and small sum for the first issue but got the roundaround on the duplicate payment despite my exhibiting my bank statements.After some advice from FOS I got my refund from my bank but no thanks to British Gas. Avoid, avoid, avoid! I will never use them again...”

Helpful Report

Posted 6 years ago

“Paid £40 per month to find after a year of cover I wasn’t covered to have my boiler repaired when it’s faulty, I really recommend this cover as British Gas out to fleece you.”

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Posted 6 years ago

“Recently moved to British Gas (Nov 18), signed up early Jan 19 for the smart meter install for both Gas & Electric. Engineer booked for the 15th March. Took a day off work, and the engineer never showed up. Spoke to the idiots at the call centre who initially sent they had no record of the planned date, then after I kicked up a fuss they suddenly found the booking and offered no explanation as to why they cancelled it but told me to take another day off work so that they could 'plan' (but not guarantee!) a new installation. Told them no, they have to install either on a evening or at the weekend at times that suite me and not the other way around - they refused to do this, so i'm now going to take my business elsewhere - shocking service yet not really surprised based on the reviews here! British Gas you truly suck!”

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Posted 6 years ago

“Over the past 18 years I've paid about £4000 in homecare charges called out twice. Once for simple fix once for a drain block for which today I received an invoice for £50 Which is the price I would have paid a plumber for the call out anyway. Unbelievable the biggest rip off ever. Cancelling today. Everyone be warned.”

Helpful Report

Posted 6 years ago

“One star because you can't leave 0 stars. We're told in moving to new property in June that we couldn't have a smart meter fitted because of the positioning of the gas meter within the house - we thought fair enough thay makes sense. So agreed on quarterly payments. The last contact we have had in any form from this shower of idiots was one bill from November. So imagine out surprise on Monday when we arrived home to find our locks had been taken off TWO door and a PREPAYMENT METER installed with no previous contact by letter, phone call or email. No warrant provided, no details of an application for said warrant and the relevant court proceedings for us to contest it. No payment plan offered absolutey NOTHING. Not to mention where have they installed it... in the exact place we were told wasn't suitable for a smart reader because it is UNREADABLE at the height it is. Even with our large stepladders you have to navigate under one door frame and continue up into the gap between the external porch door and the internal flat door - not exactly convenient. No prepayment card left for us or sent out, no leaflet provided so what happened when we'd arrived home at 8pm - THE GAS HAD RAN OUT. Called the first gent was sympathetic but just suggested we had to go out and buy a card and top up. So there we go it's now 8.30pm and I've had to trail round numerous stores with my two year old finding one of your cards for it to be registered then on getting it up the road to start it in the meter it doesn't work. Then managed to reach someone absolutely helpful who was APPALLED at the situation we'd been left in given my other half has two medical conditions that we could contest on having a prepayment meter fitted in the first place and we also have a young child. Also said rht this is the normal proceeding for arrears that have been going on for a year or more... weve only been with this disgusting company since June. She was able to send an engineer out within the hour who was very pleasant and he himself couldn't understand why we had been fitted with one of these godawful things and were being left in the s*** basically because nobody bothered getting back to us on Monday (systems are down you can't speak to anyone at all). Will be contacting today and fully intend on taking this further. Not that we'll get anywhere because the majority of the company sound like a bunch of yes men to the money grabbing powers that be up the top. AVOID ABOUT AVOID.”

Helpful Report

Posted 6 years ago

“British Gas home care is rubbish . In fact it’s a scam It’s total rip off . Please don’t take it”

Helpful Report

Posted 6 years ago

“Came out to my elderly frail father within an hour of contacting them . What a fantastic service . Really appreciate it . Would recommend this service to anyone”

Helpful Report

Posted 6 years ago

British Gas is rated 1.2 based on 3,141 reviews