Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

“Thoroughly incompetent billing and complaints deprtment. Don't expect Ofgem to hold the company to account if you escalate your complaint.”

Helpful Report

Posted 6 years ago

“The company’s app is rubbish, especially the link “message us”, it’s been a week now and I am still waiting for someone to help me out. Once you’ve closed the app, there is no chat history saved!!! What is the point of this service then!?”

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Posted 6 years ago

“This would be no stars if I could, I've complained more times then I can remember about the rubbish website, ten pound top ups went on twice AGAIN!! This evening, will not be topping up online again.”

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Posted 6 years ago

“I thought we were paying good money for an emergency homecare service, but guess what British Gas don't have any engineers. Just been told we have to wait 48 hours for a Dyno Rod engineer. I won't be renewing.”

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Posted 6 years ago

“Booked a service 3weeks in advance, night before engineer due, had phone call saying all engineers on an emergency !!! Southampton is a big city, an emergency is an immediate issue, how can the many service engineers be on an emergency 24 hours prior to my service appointment !!! Rubbish !! Also the caller from British Gas when making an appointment for my replacement service asked if we had parking ? What's that got to do with a service ???! Do they need a helipad ???? I offered to go and pick him up, hilarious !! We have a driveway for 3cars what a sham !!!!”

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Posted 6 years ago

“Absolutely terrible company. They fail to sort out issues, send incorrect bills, and each British Gas representative tells a completely different story to the last. No communication between departments, and don't even bother trying to raise a complaint with them, as it will get lost in their system and they will not action it. They're largely incompetent and customer service is appalling, I completely regret being a customer of theirs.”

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Posted 6 years ago

“If i could give zero stars i would! 9 months to settle a bill and i am no further forward. If you are reading this PLEASE, PLEASE, PLEASE don't use these serial conmen and women. They have been the bane of my life for what feels like an eternity.”

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Posted 6 years ago

“British Gas Homecare is utter rubbish. Waited 22 hours for an emergency plumber, only for them to send someone that didn't do 'that sort of plumbing'. Don't waste your money on these money grabbing, soulless, corporate cowboys.”

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Posted 6 years ago

“terrible ripoff company. i was with british gas for years and it seemed every year the price just kept getting higher and higher. i live alone in a small flat with no heating just hot water from my boiler my normal bill from these people was £45 per quarter the gas i used per quarter came to no more then £7 the rest is their standing charges . I have now switched and so glad to get away from these people. ofgen lower the price cap and they lower their price per unit but what they don't tell you is they then put up the standing charge and you end up paying more then before.”

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Posted 6 years ago

“It takes so long to sort out the wrong bills, the collection department keeps asking money, after they sorted out the wrong bill, they still handed my information to the financial soulution company chase for money.”

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Posted 6 years ago

“I had to try to deal with British Gas to get a pay as you go meter changed. After one call to set up my account, I was told to call back the following day (SSE can do this on the same call). The phone number I had been given didn't work: It rang twice then hung up immediately. I tried the original customer service number, answered all the automated questions, got put on hold for ten minutes and was then handed to a human, who asked all the same questions, then put me on hold for another 10 minutes, and then I was cut off. I've redialled the number and I'm currently five minutes into the hold music as I wait to start from scratch again. As soon as they've installed the new meter at their expense I'll switch to a new provider.”

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Posted 6 years ago

“British gas used a subcontractor to install my new boiler (although gave him a corporate shirt to hide it). Missed first date. Left installation incomplete after day one and with a dangerous gas leak for which I have just had to call out the emergency network (0800 111999). Now totally stressed and worried about the installation and without any gas let alone hot water, but really don't want them back in the house. Makes a mockery of their adverts.”

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Posted 6 years ago

“I am so frustrated, I can't even bring myself to write a review that is sufficiently scathing. As there are abundant negative reviews, I will allow you to stew on them. British Gas service is CR*P”

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Posted 6 years ago

“The website is absolutely rubbish. The pages don't download fast enough. Tried downloading a pdf on energy rates (current and past) and the laptop crashed. Rather than concentrating on interactive web with a lot of unnecessary info, keep it simple like some bank websites.”

Helpful Report

Posted 6 years ago

“The worst company I have ever used for anything including all business utility companies too! I currently have 3 complaints with them, one with the ombudsman! All separate issues within only 4 months! They have not managed to do a single thing I have asked from basic change my phone number, to not actually cancelling my account when asked and trying to charge me without permission to do so. It never takes less than an hour minimum to sort any issue out and if you dare to fall into arrears with them they will ask you to do a payment plan review every month, not refund you any money they take from you even if they had no authority to take it. This is a company absent of any and all ethics morals and values.”

Helpful Report

Posted 6 years ago

“The worst company I have ever used for anything including all business utility companies too! I currently have 3 complaints with them, one with the ombudsman! All separate issues within only 4 months! They have not managed to do a single thing I have asked from basic change my phone number, to not actually cancelling my account when asked and trying to charge me without permission to do so. It never takes less than an hour minimum to sort any issue out and if you dare to fall into arrears with them they will ask you to do a payment plan review every month, not refund you any money they take from you even if they had no authority to take it. This is a company absent of any and all ethics morals and values.”

Helpful Report

Posted 6 years ago

“Absolute waste of time.. just throwing your money away thinking that your appliances will be covered.. booked a repair for my washing machine and dishwasher to yet again having my appointment cancelled due to them not finding an engineer! It was rescheduled two weeks ago and today was the earliest appointment they could offer.. took the day off work for my 8-1 slot and at 11.55 I get the phone call to say they can’t get an engineer to me! If you are a family with small children like myself, don’t waste your money as they aren’t bothered and let you down.. it’s a con.”

Helpful Report

Posted 6 years ago

“Absolute waste of time.. just throwing your money away thinking that your appliances will be covered.. booked a repair for my washing machine and dishwasher to yet again having my appointment cancelled due to them not finding an engineer! It was rescheduled two weeks ago and today was the earliest appointment they could offer.. took the day off work for my 8-1 slot and at 11.55 I get the phone call to say they can’t get an engineer to me! If you are a family with small children like myself, don’t waste your money as they aren’t bothered and let you down.. it’s a con.”

Helpful Report

Posted 6 years ago

“British Spaz... worst energy company ever! Been waiting 9 months for a meter swap to a credit meter. Had to get ombudsman service involved. Eventually got the engineer round to my house only to tell me that I need to rebook for next month because he needs access to my neighbours house. WHAT A JOKE!!!”

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email

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