British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,209 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,209 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 21st December 2025

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute waste of time.. just throwing your money away thinking that your appliances will be covered.. booked a repair for my washing machine and dishwasher to yet again having my appointment cancelled due to them not finding an engineer! It was rescheduled two weeks ago and today was the earliest appointment they could offer.. took the day off work for my 8-1 slot and at 11.55 I get the phone call to say they can’t get an engineer to me! If you are a family with small children like myself, don’t waste your money as they aren’t bothered and let you down.. it’s a con.”

Helpful Report

Posted 6 years ago

“British Spaz... worst energy company ever! Been waiting 9 months for a meter swap to a credit meter. Had to get ombudsman service involved. Eventually got the engineer round to my house only to tell me that I need to rebook for next month because he needs access to my neighbours house. WHAT A JOKE!!!”

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Posted 6 years ago

“Always great to deal with them”

Helpful Report

Posted 6 years ago

“I have had an emergency electrical job done at my home today, the engineer whose name is David Power No. 168348 could not do enough to help nothing was a trouble he did a very good job and solved the problem with my electrics. Thankyou”

Helpful Report

Posted 6 years ago

“I am now in the process of looking for a new energy supplier. I have had to pay my bill as British Gas are now adding charges for non payment. This is very easy for them as I was waiting for them to resolve my complaint within the 21 days they say they will. However, they have not and the longer they hold back on a resolution the easier it is for them the make extra charges. What does that say to you? I have now hit another energy problem. Smart Meters. Despite companies saying you do not have to have one I am finding that you do. I have an old Economy 7meter which I want to get rid of. I do not want a Smart Meter as I live in a flat and they seldom work properly as there is too much interference. This can result in estimated bills. What you may ask mostly happens in a case like this? You are forced to retain your present supplier and system. I am cash poor and time rich and like a challenge.”

Helpful Report

Posted 6 years ago

“British Gas customer service is absolutely diabolical! Would highly recommend anybody and everybody to STAY AS FAR AWAY AS POSSIBLE!! They were supposed to fix my smart meter over 3 weeks ago and still haven’t turned up to their appointment! Then they just cut your supply off (without any warning) then when you go to top up using their app, there is constant technical problems which then don’t allow you to top up. Then when you try to call their customer service line, they will leave you on hold for 45 minutes before then just hanging up on you! ABSOLUTELY SHOCKING!!!!”

Helpful Report

Posted 6 years ago

“When I first posted on the site I said that the engineering aspect of British Gas was fine but the remainder chaos. You only have to read these reviews to see I am right. I repeat I was a satisfied customer for 4 decades but this was a different company then and if I had known that my recent complaint would be so poorly dealt with I would have changed suppliers years ago. There must be many senior citizens like myself who have never complained and assume that this is the solid British concern we used to know. All I can say is that instead of sitting back we should be looking hard at other suppliers.”

Helpful Report

Posted 6 years ago

“Very poor service, quick to take people money but never show up despite booking appointments”

Helpful Report

Posted 6 years ago

“British Gas was in the media and news for a reason,They are thieves. After moving in a flat in September 2018, I straight away changed suppliers from boyish gas. They sent a final bill which was paid and settled. August 2019 I got a letter stating I owe £32 to British Gas, for what? Why now? Almost a year later? Hopefully people read reviews before choosing them. They are terrible and you will regret it , I guarantee you will.”

Helpful Report

Posted 6 years ago

“Customer service is rubbish every time we called each person who I spoke to told me something out. Taken wrong direct debts out. Very rude in the complaints department. Karen in complaints very rude to both myself and my daughter!”

Helpful Report

Posted 6 years ago

“Absolutely brilliant. Best thing I ever did was take out the cover for boiler , water & electrical cover. Has saved me a fortune over the years. And really nice local people .”

Helpful Report

Posted 6 years ago

“be Very careful how you pay British Gas .. I made the mistake of paying them over the phone using a debit card .. shortly after I received the same bill threatening to pass my details on to a collection agency . Needless to say I will now be leaving British Gas as quickly as possible...”

Helpful Report

Posted 6 years ago

“Can’t change my meter to pay monthly because our current metre is PAYG and in Debt £3. We are not living in the property so it keeps going into debt because of the standing charge - we can only get to the property once a week to top up and it’s eating gas and electric (even though fuse board and everything is switched off and the house is totally empty)!!! So the said we have to wait 12 months before they will change the metre. Will take my business wise where and have it changed in the next month. No thanks to British Gas and their ridiculous rules.”

Helpful Report

Posted 6 years ago

“RIP IN PEACE . This is the place where BG Business Should be DEAD AND BURIED. Totally unrealistic, unreasonable. Ripped off to the tune of £600 for something never used and didn’t know it was there apparently because of a deemed contract. Avoid at all cost . Nil stars in All aspects.”

Helpful Report

Posted 6 years ago

“Stay far away from this company. I changed supplier because of their high prices and phoned to make my final payments. I was told that all was settled and the final bill had been paid off. A few weeks later I received threatening texts saying they were passing my details on to debt collectors if I didn't contact them. I phoned to see what the problem was and they told me that I had a £567 electricity bill still to pay. I explained that we paid our final bills, then I was told that the agent I spoke with got it wrong. Now somehow we have a massive electric bill over the course of only 3 months and they're demanding we pay it, even though a verbal agreement was made with the first agent stating we had paid everything off already. No bills were sent in the post of emailed to us. Just 2 threatening text messages. The day I phoned and complained about the whole situation, I was then sent the bill by email that night. Every agent I spoke with, even managers had really poor customer service skills and even lacking general English skills. There's nothing British about this company. For your own good, stay far away. We changed to Octopus Energy. They're so much cheaper and their customer service is first class.”

Helpful Report

Posted 6 years ago

“Do not like paying back refunds bad lot”

Helpful Report

Posted 6 years ago

“Have been a customer for 6 years and prices have crept up. Now that I actually have an issue that needs resolving, their service has been terrible. Promises to call back have not been fulfilled and there is no accountability for the really poor customer service. 6 weeks on, I still cannot get a commitment to send an engineer to sort my job. Unbelievable!”

Helpful Report

Posted 6 years ago

“Once again British Gas’s customer service receives 0* rating from me. Despite numerous calls, emails, messages my situation remains the same as it did 3 days ago. Endless promises and nothing resolved. For a company that makes huge amounts of profit I question why they are unable to provide an adequate customer service to their customers. Web chats only over a weekend when most employed customers have time to contact British Gas. Customer service telephone services for prepayment customers appears to not be required over a weekend. My experience of the web chat that took place was shocking. False promises to resolve my problem and no further action taken place once the chat is ended. Sadly the same issue I’ve had with the non response to emails and the false promises to resolve problems over the telephone also. I am sure Sarwjit Sambhi struggles daily with problems with his smart meter......I think not”

Helpful Report

Posted 6 years ago

“I wouldn't give British gas 1 star if possible! Based on being with British gas for 6 months that I've been in new property, they have messed up 2 quarterly Bill's now despite me giving them my actual meter readings & the latest charging me over £600 for 3 months in summer!!! I was with Scottish power for 11 years in my previous property & only paid between £250-£300 for 3 months this is more than double that!!! Every plug is off when not in use only necessities are left on, fridge/freezer, phone line & 1 TV occasionally, 1 landing energy saving light at night, washing machine only used on weekend to do a few loads, no heating or tumble drier being used as its summer!!! How is this my bill??!! This property is all electric no gas. I've changed supplier now, any other company got to be better than this! This is beyond ridiculous, I wish everyone knew how robbing they are so they go out of business!”

Helpful Report

Posted 6 years ago

“Home Care Engineer repaired the washing machine 2 days later machine stopped working same fault code showing Called British Gas Monday they said Engineer will attend Thursday 8-30-1-00 no one came rang BG they said they had called twice to inform of no show, total lie as no calls received or logged So without the washer for 7 days at least Paying good money for this service Service is garbage and told lies by schedulers Definitely looking at an alternative supplier for the future as this has happened twice now”

Helpful Report

Posted 6 years ago

British Gas is rated 1.2 based on 3,209 reviews