British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,209 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,209 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

Write Your review

Tell us how British Gas made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

British Gas 1 star review on 21st December 2025

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“British gas home care, I have home care insurance with British gas, I booked appointment for boiler service first time, engineer missed appointment to come I booked again for boiler service, engineer missed appointment for second time also I tried to call them they didn't lift the phone for 30 mins, , British gas home care is the worst , i would say less than one rating. British gas service is not at all good, Previously also i have similar experience with British gas to replace electric meter with no meter display, they taken 1 year to fix, i really didn't understand this much bad service in UK. Its strange how people are still using it.”

Helpful Report

Posted 6 years ago

“Paying over 550 pounds a year no heating no hot water only to be told have to wait 3 days to get it fixed”

Helpful Report

Posted 6 years ago

“Have a Home Care plan on my home and a rented flat. I never had an issue with my home cover. Booked in the flat for a boiler safety check weeks in advance for between 8am and 6pm. Got a text message to say the engineer was on his way and I could track where he was. The time to arrival went from 5 minutes upto 25 minutes. He was actually driving away from me!!!! Couldn't get through on the phone...what an appalling service. Finally managed to have a open up a chat with customer service who said he was called to an emergency and wouldn't be carrying out the service today. Why have all the fancy tracking facilities if the engineer can't even be bothered to text or call me to say he won't be able to make it. Such a simple thing to do. I have cancelled both of my policies and will try another company. I do not see any responses from British Gas so I am assuming they don't care!!”

Helpful Report

Posted 6 years ago

“BEWARE POLICY EXCESS AMOUNT OF £60 IS FOR EACH 'UNRELATED REPAIR'. IF YOUR BOILER BREAKS DOWN AND THE ENGINEER DEEMS THE BREAKDOWN TO BE 4 'UNRELATED FAULTS' BRITISH GAS WILL CHARGE YOU £240 (£60 EXCESS X 4 'UNRELATED FAULTS') I COMPLAINED AND WAS TOLD 'IT IS NOT THE ENGINEERS JOB TO EXPLAIN YOU WILL BE CHARGED FOR EACH 'UNRELATED FAULT' TERMS & CONDITIONS WERE QUOTED AT ME. THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED AND TOTAL LACK OF RESPECT FOR A CLIENT. BEWARE!”

Helpful Report

Posted 6 years ago

“First phoned waited half hour before actual person answered,problem with washing machine,engineer to call in three weeks,after complaining reduced to two,engineer says machine requires new part,new date for engineer calling,wait in all day no engineer,no phone call,no apology,back to company,almost three quarters of an hour before response by actual person someone will get back to me that was 5 days ago,still waiting,this company is bad news,beware”

Helpful Report

Posted 6 years ago

“Disgusting greedy incompetent company.Worst ever.CAncelled a home care visit.Never worked.Cost a fortune to call customer services which doesn't exist.Just automated service.What a dis grace.Not only.one by looks of other reviews.Get your act together.God help people who work there.Take notice of Labour negative feedback.Surely other compAnies better than this shambles”

Helpful Report

Posted 6 years ago

“I just can't understand how they manage to stay in business ! I complained and received an answer saying that 'the matter had been resolved' but it hasn't. I can only pay my account from my home telephone, not another as it links the phone number to the account. I think this is really bad, why can't I just type in my account number ? The new system. it offers no flexibility and there is no-one to talk to. I am now moving house and there is a 30 minute wait for someone to talk to (according to the automated voice) . Yes, and I'm paying for the call !!! I was given an option to give my telephone number for them to call me, but when would this be ? They should be faster than this.”

Helpful Report

Posted 6 years ago

“AVOID British Gas is the worst company I have ever dealt with. I have been on their homecare annual boiler service for the past two years and they have canceled on me at last minutes twice and above that, they have charged me extra without my knowledge, as their direct debit has gone up. their staff are very rude and unhelpful. I have canceled my DD with them after two years without having my boiler serviced at all. I don't wish to pay them for incompetence anymore! I run my own business and this is not how to treat clients. Avoid them at all costs. no wonder they are losing so many accounts!s1”

Helpful Report

Posted 6 years ago

“Lied to us about work affecting water pressure. Shower is now unusable! We were told over and over this wouldn’t happen. Also ran ugly pipes up the wall of our bedroom and did not make clear this was necessary. Awful.”

Helpful Report

Posted 6 years ago

“Every time a tenant moves out and we have to phone for new cards Getting though to British Gas is absolutely horrendous waited 45 min then got cut off then got though 30 min later to a Indian call center put me though to the wrong department nearly two hours later sorted it out”

Helpful Report

Posted 6 years ago

“Bad company, thieves, they come after you after years to try and steal from you. If you are their customer please ensure you keep Truck of records of up 6 yrs because they can come after you any time to claim for money that you don’t owe them. Poor customer services, I left British Gas almost 4 yrs ago I’m with a different company. I’m happy. At last peace of mind. I don’t have to pay £800 gas and electricity bills. After 4 yrs of leaving British Gas company, I had to trace back almost 4 yrs records of bank statements to prove to them that i have paid the bill the were chasing me for. I took boiler insurance with them they collected my money and after a couple of yrs something went wrong with my boiler, they couldn’t fix my boiler. They said they didn’t install the boiler so therefore, they won’t fix it. They left me with unfixed boiler in cold. Winter. So please guys don’t take their boiler insurance. I will never go back to British Gas again never. I had a very bad experience”

Helpful Report

Posted 6 years ago

“Do not use this company if you are a Landlord or probably for any other reason, as there customer service is absolutely appauing. Waiting on my invoices for jobs completed months ago, spending hours on the phone, with false promises that they will email me my invoices and landlord certificate. Stay away.”

Helpful Report

Posted 6 years ago

“Good but not the best. Wish i hadn't swapped”

Helpful Report

Posted 6 years ago

“Completed on my property which has pre-payment meters installed. Received conflicting advice about a credit check which I was told I needed in order to switch to credit meters. Initially I was told to wait 28 days and supply my addresses for the past 3 years. The next day I was told that I could do it there and then. It was done automatically and I failed. I have an excellent credit rating with Experian and passed a credit check to get the mortgage to purchase the house. I'm guessing that I may have failed because I have only just registered on the electoral roll at my new address - who knows because they did not give an explanation. God knows what my credit rating will be now! I feel sorry for the staff who just read everything from scripts. I am switching to another company having read the reviews on here, and hope I can escape BG in the nect 3 weeks”

Helpful Report

Posted 6 years ago

“Me and partner moved into our flat year ago we were paying monthly till they decided to swap us to prepayment meter after we fell behind. Long story short we've put on 52 pound today and have no electric or emergency credit been on hold with them for 25 mins! Taking money of us every week!”

Helpful Report

Posted 6 years ago

“Moved into my property after over 6 months as busy with other things. British Gas cut off the electric without any notice. I did not use any of the electric or visit the property in this time, but they wanted over 700 pounds for standing charges before they would connect the meter again. Stay clear of this company. Even on calling them there was no reasoning it was pay in full or electric will not be connected.”

Helpful Report

Posted 6 years ago

“Had the misfortune to call British gas as they had doubled my DD - this had been based on only two DD payments and surprising they couldn't or wouldn't lower the new amount. It seems British gas can charge what they like !!! I was advised to call again when my next DD had been paid . So the worry of a very large DD continues .”

Helpful Report

Posted 6 years ago

“I set up a homecare plan with British Gas in August. Since then, I have booked 4 boiler services and none of these have actually happened. With regard to the first service, the engineer phoned me to say that someone had "gone into the back of his van" and that he would not be able to come. Ok - can't be helped. He then "rebooked" this for the following day. Did anyone show up - no! I had an online chat with one of the staff who booked in another service for a Friday morning. Did that happen - no. Apparently the appointment was left unconfirmed. I then spoke to someone again and expressed my frustration - they apologised and booked a "special slot" on a Saturday in NOVEMBER. Knowing the service I had already received, I logged onto my account and could see that no upcoming appointments were showing. I did another online chat to try and resolve this and was treated appallingly. The agent was rude and unhelpful, putting exclamation marks at the end of her speech. No understand, no empathy, and no customer service skills whatsoever. I have taken a total of 3 days off of work to stay in for services that have not ended up happening. I have now cancelled my cover and am going to go elsewhere. I would STRONGLY RECOMMEND that people DO NOT deal with British Gas.”

Helpful Report

Posted 6 years ago

“I was billed 9 months after leaving British gas, for an address that I no longer lived at, despite not being warned of any outstanding charges during this time. I now have to pay the full final bill on my own, as I am no longer in contact with the other tenants or the landlord. Perhaps it is my fault for not constantly checking my account (which I can't see even now because the system is being "upgraded"), but this service is not built for people who rent or move frequently. It's drawn out and can be confusing. Avoid.”

Helpful Report

Posted 6 years ago

“Cowboys... Homecare is rubbish. Waited two days for servicing and wasted 10 hours of my life. When I complained they said it is offensive (did nit say a bed word) and I should wait as in terms and conditions - third day next 5 hours... What a corporate cowboys.”

Helpful Report

Posted 6 years ago

British Gas is rated 1.2 based on 3,209 reviews