British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,141 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,141 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 1st May 2025

British Gas 1 star review on 2nd December 2024

Richard Parsons

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“British Gas was in the media and news for a reason,They are thieves. After moving in a flat in September 2018, I straight away changed suppliers from boyish gas. They sent a final bill which was paid and settled. August 2019 I got a letter stating I owe £32 to British Gas, for what? Why now? Almost a year later? Hopefully people read reviews before choosing them. They are terrible and you will regret it , I guarantee you will.”

Helpful Report

Posted 5 years ago

“Customer service is rubbish every time we called each person who I spoke to told me something out. Taken wrong direct debts out. Very rude in the complaints department. Karen in complaints very rude to both myself and my daughter!”

Helpful Report

Posted 5 years ago

“Absolutely brilliant. Best thing I ever did was take out the cover for boiler , water & electrical cover. Has saved me a fortune over the years. And really nice local people .”

Helpful Report

Posted 5 years ago

“be Very careful how you pay British Gas .. I made the mistake of paying them over the phone using a debit card .. shortly after I received the same bill threatening to pass my details on to a collection agency . Needless to say I will now be leaving British Gas as quickly as possible...”

Helpful Report

Posted 5 years ago

“Can’t change my meter to pay monthly because our current metre is PAYG and in Debt £3. We are not living in the property so it keeps going into debt because of the standing charge - we can only get to the property once a week to top up and it’s eating gas and electric (even though fuse board and everything is switched off and the house is totally empty)!!! So the said we have to wait 12 months before they will change the metre. Will take my business wise where and have it changed in the next month. No thanks to British Gas and their ridiculous rules.”

Helpful Report

Posted 5 years ago

“RIP IN PEACE . This is the place where BG Business Should be DEAD AND BURIED. Totally unrealistic, unreasonable. Ripped off to the tune of £600 for something never used and didn’t know it was there apparently because of a deemed contract. Avoid at all cost . Nil stars in All aspects.”

Helpful Report

Posted 5 years ago

“Stay far away from this company. I changed supplier because of their high prices and phoned to make my final payments. I was told that all was settled and the final bill had been paid off. A few weeks later I received threatening texts saying they were passing my details on to debt collectors if I didn't contact them. I phoned to see what the problem was and they told me that I had a £567 electricity bill still to pay. I explained that we paid our final bills, then I was told that the agent I spoke with got it wrong. Now somehow we have a massive electric bill over the course of only 3 months and they're demanding we pay it, even though a verbal agreement was made with the first agent stating we had paid everything off already. No bills were sent in the post of emailed to us. Just 2 threatening text messages. The day I phoned and complained about the whole situation, I was then sent the bill by email that night. Every agent I spoke with, even managers had really poor customer service skills and even lacking general English skills. There's nothing British about this company. For your own good, stay far away. We changed to Octopus Energy. They're so much cheaper and their customer service is first class.”

Helpful Report

Posted 5 years ago

“Do not like paying back refunds bad lot”

Helpful Report

Posted 5 years ago

“Have been a customer for 6 years and prices have crept up. Now that I actually have an issue that needs resolving, their service has been terrible. Promises to call back have not been fulfilled and there is no accountability for the really poor customer service. 6 weeks on, I still cannot get a commitment to send an engineer to sort my job. Unbelievable!”

Helpful Report

Posted 5 years ago

“Once again British Gas’s customer service receives 0* rating from me. Despite numerous calls, emails, messages my situation remains the same as it did 3 days ago. Endless promises and nothing resolved. For a company that makes huge amounts of profit I question why they are unable to provide an adequate customer service to their customers. Web chats only over a weekend when most employed customers have time to contact British Gas. Customer service telephone services for prepayment customers appears to not be required over a weekend. My experience of the web chat that took place was shocking. False promises to resolve my problem and no further action taken place once the chat is ended. Sadly the same issue I’ve had with the non response to emails and the false promises to resolve problems over the telephone also. I am sure Sarwjit Sambhi struggles daily with problems with his smart meter......I think not”

Helpful Report

Posted 5 years ago

“I wouldn't give British gas 1 star if possible! Based on being with British gas for 6 months that I've been in new property, they have messed up 2 quarterly Bill's now despite me giving them my actual meter readings & the latest charging me over £600 for 3 months in summer!!! I was with Scottish power for 11 years in my previous property & only paid between £250-£300 for 3 months this is more than double that!!! Every plug is off when not in use only necessities are left on, fridge/freezer, phone line & 1 TV occasionally, 1 landing energy saving light at night, washing machine only used on weekend to do a few loads, no heating or tumble drier being used as its summer!!! How is this my bill??!! This property is all electric no gas. I've changed supplier now, any other company got to be better than this! This is beyond ridiculous, I wish everyone knew how robbing they are so they go out of business!”

Helpful Report

Posted 5 years ago

“Home Care Engineer repaired the washing machine 2 days later machine stopped working same fault code showing Called British Gas Monday they said Engineer will attend Thursday 8-30-1-00 no one came rang BG they said they had called twice to inform of no show, total lie as no calls received or logged So without the washer for 7 days at least Paying good money for this service Service is garbage and told lies by schedulers Definitely looking at an alternative supplier for the future as this has happened twice now”

Helpful Report

Posted 5 years ago

“Joke of a company. Installed smart meter without my consent and now bill has tripled. Rang to complain and phone was hung up first time, second time lady I spoke to did not really know what was happening. Have paid £25 in 2 days and still credit on meter will soon run out. This is day light robbery, white collar crime at its best. You do not need a balaclava and a gun to be do robbery these days. Smart meter has no readings to show what I am using. How can this happen in modern day britain?”

Helpful Report

Posted 5 years ago

“Terrible company to work for! Treat staff like slaves in a factory! Can’t go to the toilet without having to put your hand up! You are micro-managed and “floor commanders” on your case! It’s like complete military operation! They also do not care about their customers at all! CEO running company into the ground and rewarding himself massively! Paying loads of staff off and sacking staff to try and cut costs! South Africa and India taking phone calls now as it’s cheaper! Don’t care about mental health! Work you to death! To the point of exhaustion!”

Helpful Report

Posted 5 years ago

“the phone number that's on line isn't working how the hell is anyone supposed to talk to british gas”

Helpful Report

Posted 5 years ago

“Appalling. I moved out of a premises 18 months ago and cancelled BG as they were so expensive. In the last month they have billed me twice and set the debt collectors on me for the new tenants' bill. Four phone calls, multiple tweets and nothing has changed. Average 30 mins on hold every time I call. Brusque and useless Twitter community managers. I am at my wits' end. My credit score has been affected. They just won't stop. Awful company - please avoid. There are so many superior and cheaper challenger companies you can go with these days.”

Helpful Report

Posted 5 years ago

“I moved from boost to British Gas purely because boost only offer a "pay as you go" option. it took 2 months i was advised 2 weeks initially. i had to call weekly to progress the move and chase when an engineer would be able to swap the meters. i got passed from department to department. having to repeat my requirements again and again awful company to deal with. promised call backs were never received. the staff were ill equipped to deal with this simple move the call times were horrendous and i spent over 30 minutes on every call i had to make to them and the engineer still didn't come out on the designated date and time totally incompetent”

Helpful Report

Posted 5 years ago

“Bad company, getting worse and charge whatever they like. We need more people on social media exposing their poor service. They charged me £1725 for my gas,"accidentally" which was removed with 3 month worth of investigation. They only took action after I had made a complaint & wanted the matter to be escalated. Simultaneously, they don't let me leave my electric supply to another company as they charge too much. Even though I had paid all the bills. Apparently they muddled up the date I was suppose too leave them that's why it was objected for a new supplier of electricity to take over. This went on for 3 month and still not solved by this time I have accumulated further 2 invoices.”

Helpful Report

Posted 5 years ago

“British Gas broke into our new home when we had been in there six days. No warning to us, completely unnecessary, and are now forcing us to stay with them for another month before we can switch providers. Disgusted and outraged, we will never ever be using them again and urge others not to as well to prevent any other customers experiencing what we have.”

Helpful Report

Posted 5 years ago

“I have never experienced a more dysfunctional company. With my previous tenancy, I tried to start both gas and electricity supply with a different supplier than British Gas. A mistake from British Gas with the bills to the previous tenant caused more than a year of headaches. The transfer to a better and cheaper supplier never happened. I ended up with only one solution which was to pay British Gas tariffs for the whole tenancy. One additional frustration was the continuous stream of letters (more than a hundred, I kept them all, sometime more than one per day. None of them based on reality).”

Helpful Report

Posted 6 years ago

British Gas is rated 1.2 based on 3,141 reviews