British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,226 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,226 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 21st December 2025

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They don’t even deserve 1 star I had no other option they are the worst energy supplier they put me on hold for mor then 50 minutes just to answer a sample question they owe me £198.00 I mad several call and have sent them 3 emails but yet didn’t get refund or any reply from them and now I’m on the phone again an they don’t bother answering my phone I have been doing this from last three months rubbish service going change my energy supplier and advise you to avoid British Gas.”

Helpful Report

Posted 6 years ago

“I had my fuse board updated by British Gas in August 2019 ref:1412011519, since the 25 October I have been complaining about a problem I am having but is simply being ignored. I have had 5 emails and one letter stating they are investigating and will get in touch. The time scale was between 72 hours to 8 weeks, no one have contacted me since. I emailed the CEO Sarwjit Sambhi, but I am not holding my breath for a response. Out of desperation I contacted the engineer who did the work, he did not want to know until I said that I was concerned there may be a fire. He arrange for an engineer to come round. This man turned up stating he was sent to give me a quote for electrical work I wanted carried out on the property, nothing to do with my complaint they just wanted to get more money out of me. I am left wondering if I am dealing with a group of people or robots. This company is a disgrace and should be out of business.”

Helpful Report

Posted 6 years ago

“I had a breakdown cover with them, my boiler breakdown and they had given me appointment after 10 days and then later just day before appointment they cancelled and given me appointment after 1 week There breakdown customer service is very unhelpful Stay away from this company if your heating breakdown you will be without heating for sometime before they can send someone to fix it”

Helpful Report

Posted 6 years ago

“HomeCare annual premium increase 44%+ , earliest annual service appointment is over 3 months away and impossible to contact them on the phone to cancel - I've just stopped by direct debit - absolute joke service - don't kn ow how they stay in business!”

Helpful Report

Posted 6 years ago

“Customer services impossible to talk to anyone. Automated call taker - very limited options - if your query is not in one of these brackets - just goes round in circles even if you say a plain and simple single word. Only thing that works if you need to book an engineer which goes through automatically. If you wish to discuss anything else, don't bother ringing.”

Helpful Report

Posted 6 years ago

“Meters never connest top up takes hours and codes never work over an hour to call and get connected to ne told it will be fixed given new codes and they didnt work 4 hours of the day wasted trying to talk to someone avoid British gas . Absolutely useless .”

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Posted 6 years ago

“Shambles of a company, poor customer service, long wait times, 5 months are starting the switch process from another supplier, they still haven't managed to complete the task.”

Helpful Report

Posted 6 years ago

“I stayed on the phone for customer services for 49 minutes, and gave up.”

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Posted 6 years ago

“The biggest joke of the century! Their waiting times on the phone are so disheartening. constantly am left to wait for long times and waited nearly an hour and a half only to get disconnected!”

Helpful Report

Posted 6 years ago

“This company is a disgrace, British Gas thinks its OK to not call you back 5 times over 2 months to resolve problems with my SMART meter and then leave my 11 month old daughter in a house with no GAS or electricity. Shameful”

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Posted 6 years ago

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Posted 6 years ago

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Posted 6 years ago

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Posted 6 years ago

“Don't bother with a homecare agreement, cheaper and significantly quicker if you just find a local gas engineer. The actual BG engineers have always been great when they've turned up for a service or a repair, however I've just had tomorrow's annual service pushed back until mid January and hearing lots of stories of people going 10 days + without heating and hot water whilst waiting for an "emergency" call out. The company is unable to properly plan the use of its resources and it's not fair to expect customers to pay hundreds of pounds for cover that offers completely inadequate service levels. Customer service staff really couldn't care less either, the person I spoke to was eating whilst on the call and didn't even try to offer any sort of apology.”

Helpful Report

Posted 6 years ago

“when you need a repair to your boiler the wait for an appointment is way too long especially if is the cold months”

Helpful Report

Posted 6 years ago

“Appalling service. Boiler not starting, expansion tank leaking, closest appt was in 3 weeks on 11th Nov. They then ring up today (11th) to say they can't make it & next available appt is 25th Nov! Boiler service used to be reasonable timescale now often months wait & then they often ring to put it back weeks. Overall Homecare is a useless service & I am paying £30 a month for it! Not anymore, don't touch this service with a bargepole.”

Helpful Report

Posted 6 years ago

“AVOID Homecare agreement. They will take your money, £55 a month in my case and leave you without heat or hot water for a week. Not enough engineers apparently. Sorry. Raised a formal complaint, they don't give a monkeys. Helpline staff are harassed, warn down. They expect you to leave and they don't care either. I have been a full homecare customer for over 15 years. Appalled that such a profitable company behaves in this way. They don't deserve your business so don't give it to them. You are better off with a smaller company who cares!!!.”

Helpful Report

Posted 6 years ago

“Try never to buy any product from British Gas, specially the boiler, never known such a poor standard of workmanship and distorted prices, they shouldn’t have name British. It’s a disgrace full company. DO NOT use British Gas, you have been warned.”

Helpful Report

Posted 6 years ago

“Terrible service- boiler broke down 10 days ago and first appointment available was today- we are a family with three children but we begged and borrowed some fans and lived through the cold for 10 days. Half an hour before engineer was due BG called to say they had cancelled our appointment as they had to visit someone who was higher priority than ourselves. They said they would phone back to arrange another appointment, but failed to do so. After several frustrating phone calls we finally managed to get through to BG and have now been told that next available appointment is 18th November (another 10 day wait!!!)meaning we will have been without heating or hot water for 20 days!!!!!! What on earth are we paying for with our homecare cover???? Then, on questioning, the operator could not guarantee that we would not be “reprioritised” again. Appalling - don’t buy home care it’s a waste of money. I would have given 0 stars rating but website won’t let you.”

Helpful Report

Posted 6 years ago

“Terrible. There is no service. Paying a fortune on Homemade only to have no heating or water for over a week. Will not be renewing again .”

Helpful Report

Posted 6 years ago

British Gas is rated 1.2 based on 3,226 reviews