British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,209 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,209 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 21st December 2025

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waste of time in an emergency.”

Helpful Report

Posted 6 years ago

“Appalling Homecare experience. Do not sign up for this. They use subcontractors and annual boiler service usually cancelled and rescheduled months later. Absolutely not worth the stress of dealing with this shameful company who mis sell their service. Customer service also beyond bad and usually on ho,d for hours to get to speak to someone.”

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Posted 6 years ago

“Absolute disgrace..... 3.5 hours on hold today to simply change our payment method. Once we eventually got through we were told a simple swap from prepayment to credit meter would not be possible as we want to swap suppliers and can therefore not leave British Gas as our new supplier (scottishpower) cannot take over a prepayment meter! Zero customer service from all involved completely disgusted, I could rant all night, (but won’t)...want to give zero stars but 1 is the least I’m allowed to give!!!!✊🏼💦”

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Posted 6 years ago

“They don’t even deserve 1 star I had no other option they are the worst energy supplier they put me on hold for mor then 50 minutes just to answer a sample question they owe me £198.00 I mad several call and have sent them 3 emails but yet didn’t get refund or any reply from them and now I’m on the phone again an they don’t bother answering my phone I have been doing this from last three months rubbish service going change my energy supplier and advise you to avoid British Gas.”

Helpful Report

Posted 6 years ago

“I had my fuse board updated by British Gas in August 2019 ref:1412011519, since the 25 October I have been complaining about a problem I am having but is simply being ignored. I have had 5 emails and one letter stating they are investigating and will get in touch. The time scale was between 72 hours to 8 weeks, no one have contacted me since. I emailed the CEO Sarwjit Sambhi, but I am not holding my breath for a response. Out of desperation I contacted the engineer who did the work, he did not want to know until I said that I was concerned there may be a fire. He arrange for an engineer to come round. This man turned up stating he was sent to give me a quote for electrical work I wanted carried out on the property, nothing to do with my complaint they just wanted to get more money out of me. I am left wondering if I am dealing with a group of people or robots. This company is a disgrace and should be out of business.”

Helpful Report

Posted 6 years ago

“I had a breakdown cover with them, my boiler breakdown and they had given me appointment after 10 days and then later just day before appointment they cancelled and given me appointment after 1 week There breakdown customer service is very unhelpful Stay away from this company if your heating breakdown you will be without heating for sometime before they can send someone to fix it”

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Posted 6 years ago

“HomeCare annual premium increase 44%+ , earliest annual service appointment is over 3 months away and impossible to contact them on the phone to cancel - I've just stopped by direct debit - absolute joke service - don't kn ow how they stay in business!”

Helpful Report

Posted 6 years ago

“Customer services impossible to talk to anyone. Automated call taker - very limited options - if your query is not in one of these brackets - just goes round in circles even if you say a plain and simple single word. Only thing that works if you need to book an engineer which goes through automatically. If you wish to discuss anything else, don't bother ringing.”

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Posted 6 years ago

“Meters never connest top up takes hours and codes never work over an hour to call and get connected to ne told it will be fixed given new codes and they didnt work 4 hours of the day wasted trying to talk to someone avoid British gas . Absolutely useless .”

Helpful Report

Posted 6 years ago

“Shambles of a company, poor customer service, long wait times, 5 months are starting the switch process from another supplier, they still haven't managed to complete the task.”

Helpful Report

Posted 6 years ago

“I stayed on the phone for customer services for 49 minutes, and gave up.”

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Posted 6 years ago

“The biggest joke of the century! Their waiting times on the phone are so disheartening. constantly am left to wait for long times and waited nearly an hour and a half only to get disconnected!”

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Posted 6 years ago

“This company is a disgrace, British Gas thinks its OK to not call you back 5 times over 2 months to resolve problems with my SMART meter and then leave my 11 month old daughter in a house with no GAS or electricity. Shameful”

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Posted 6 years ago

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Posted 6 years ago

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Posted 6 years ago

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Posted 6 years ago

“Don't bother with a homecare agreement, cheaper and significantly quicker if you just find a local gas engineer. The actual BG engineers have always been great when they've turned up for a service or a repair, however I've just had tomorrow's annual service pushed back until mid January and hearing lots of stories of people going 10 days + without heating and hot water whilst waiting for an "emergency" call out. The company is unable to properly plan the use of its resources and it's not fair to expect customers to pay hundreds of pounds for cover that offers completely inadequate service levels. Customer service staff really couldn't care less either, the person I spoke to was eating whilst on the call and didn't even try to offer any sort of apology.”

Helpful Report

Posted 6 years ago

“when you need a repair to your boiler the wait for an appointment is way too long especially if is the cold months”

Helpful Report

Posted 6 years ago

“Appalling service. Boiler not starting, expansion tank leaking, closest appt was in 3 weeks on 11th Nov. They then ring up today (11th) to say they can't make it & next available appt is 25th Nov! Boiler service used to be reasonable timescale now often months wait & then they often ring to put it back weeks. Overall Homecare is a useless service & I am paying £30 a month for it! Not anymore, don't touch this service with a bargepole.”

Helpful Report

Posted 6 years ago

“AVOID Homecare agreement. They will take your money, £55 a month in my case and leave you without heat or hot water for a week. Not enough engineers apparently. Sorry. Raised a formal complaint, they don't give a monkeys. Helpline staff are harassed, warn down. They expect you to leave and they don't care either. I have been a full homecare customer for over 15 years. Appalled that such a profitable company behaves in this way. They don't deserve your business so don't give it to them. You are better off with a smaller company who cares!!!.”

Helpful Report

Posted 6 years ago

British Gas is rated 1.2 based on 3,209 reviews