Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

“Absolutely terrible company. They fail to sort out issues, send incorrect bills, and each British Gas representative tells a completely different story to the last. No communication between departments, and don't even bother trying to raise a complaint with them, as it will get lost in their system and they will not action it. They're largely incompetent and customer service is appalling, I completely regret being a customer of theirs.”

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Posted 5 years ago

“If i could give zero stars i would! 9 months to settle a bill and i am no further forward. If you are reading this PLEASE, PLEASE, PLEASE don't use these serial conmen and women. They have been the bane of my life for what feels like an eternity.”

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Posted 5 years ago

“British Gas Homecare is utter rubbish. Waited 22 hours for an emergency plumber, only for them to send someone that didn't do 'that sort of plumbing'. Don't waste your money on these money grabbing, soulless, corporate cowboys.”

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Posted 5 years ago

“terrible ripoff company. i was with british gas for years and it seemed every year the price just kept getting higher and higher. i live alone in a small flat with no heating just hot water from my boiler my normal bill from these people was £45 per quarter the gas i used per quarter came to no more then £7 the rest is their standing charges . I have now switched and so glad to get away from these people. ofgen lower the price cap and they lower their price per unit but what they don't tell you is they then put up the standing charge and you end up paying more then before.”

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Posted 5 years ago

“It takes so long to sort out the wrong bills, the collection department keeps asking money, after they sorted out the wrong bill, they still handed my information to the financial soulution company chase for money.”

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Posted 5 years ago

“I had to try to deal with British Gas to get a pay as you go meter changed. After one call to set up my account, I was told to call back the following day (SSE can do this on the same call). The phone number I had been given didn't work: It rang twice then hung up immediately. I tried the original customer service number, answered all the automated questions, got put on hold for ten minutes and was then handed to a human, who asked all the same questions, then put me on hold for another 10 minutes, and then I was cut off. I've redialled the number and I'm currently five minutes into the hold music as I wait to start from scratch again. As soon as they've installed the new meter at their expense I'll switch to a new provider.”

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Posted 5 years ago

“British gas used a subcontractor to install my new boiler (although gave him a corporate shirt to hide it). Missed first date. Left installation incomplete after day one and with a dangerous gas leak for which I have just had to call out the emergency network (0800 111999). Now totally stressed and worried about the installation and without any gas let alone hot water, but really don't want them back in the house. Makes a mockery of their adverts.”

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Posted 5 years ago

“I am so frustrated, I can't even bring myself to write a review that is sufficiently scathing. As there are abundant negative reviews, I will allow you to stew on them. British Gas service is CR*P”

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Posted 5 years ago

“The website is absolutely rubbish. The pages don't download fast enough. Tried downloading a pdf on energy rates (current and past) and the laptop crashed. Rather than concentrating on interactive web with a lot of unnecessary info, keep it simple like some bank websites.”

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Posted 5 years ago

“The worst company I have ever used for anything including all business utility companies too! I currently have 3 complaints with them, one with the ombudsman! All separate issues within only 4 months! They have not managed to do a single thing I have asked from basic change my phone number, to not actually cancelling my account when asked and trying to charge me without permission to do so. It never takes less than an hour minimum to sort any issue out and if you dare to fall into arrears with them they will ask you to do a payment plan review every month, not refund you any money they take from you even if they had no authority to take it. This is a company absent of any and all ethics morals and values.”

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Posted 5 years ago

“The worst company I have ever used for anything including all business utility companies too! I currently have 3 complaints with them, one with the ombudsman! All separate issues within only 4 months! They have not managed to do a single thing I have asked from basic change my phone number, to not actually cancelling my account when asked and trying to charge me without permission to do so. It never takes less than an hour minimum to sort any issue out and if you dare to fall into arrears with them they will ask you to do a payment plan review every month, not refund you any money they take from you even if they had no authority to take it. This is a company absent of any and all ethics morals and values.”

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Posted 5 years ago

“Absolute waste of time.. just throwing your money away thinking that your appliances will be covered.. booked a repair for my washing machine and dishwasher to yet again having my appointment cancelled due to them not finding an engineer! It was rescheduled two weeks ago and today was the earliest appointment they could offer.. took the day off work for my 8-1 slot and at 11.55 I get the phone call to say they can’t get an engineer to me! If you are a family with small children like myself, don’t waste your money as they aren’t bothered and let you down.. it’s a con.”

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Posted 5 years ago

“Absolute waste of time.. just throwing your money away thinking that your appliances will be covered.. booked a repair for my washing machine and dishwasher to yet again having my appointment cancelled due to them not finding an engineer! It was rescheduled two weeks ago and today was the earliest appointment they could offer.. took the day off work for my 8-1 slot and at 11.55 I get the phone call to say they can’t get an engineer to me! If you are a family with small children like myself, don’t waste your money as they aren’t bothered and let you down.. it’s a con.”

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Posted 5 years ago

“British Spaz... worst energy company ever! Been waiting 9 months for a meter swap to a credit meter. Had to get ombudsman service involved. Eventually got the engineer round to my house only to tell me that I need to rebook for next month because he needs access to my neighbours house. WHAT A JOKE!!!”

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Posted 5 years ago

“Always great to deal with them”

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Posted 5 years ago

“I have had an emergency electrical job done at my home today, the engineer whose name is David Power No. 168348 could not do enough to help nothing was a trouble he did a very good job and solved the problem with my electrics. Thankyou”

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Posted 5 years ago

“I am now in the process of looking for a new energy supplier. I have had to pay my bill as British Gas are now adding charges for non payment. This is very easy for them as I was waiting for them to resolve my complaint within the 21 days they say they will. However, they have not and the longer they hold back on a resolution the easier it is for them the make extra charges. What does that say to you? I have now hit another energy problem. Smart Meters. Despite companies saying you do not have to have one I am finding that you do. I have an old Economy 7meter which I want to get rid of. I do not want a Smart Meter as I live in a flat and they seldom work properly as there is too much interference. This can result in estimated bills. What you may ask mostly happens in a case like this? You are forced to retain your present supplier and system. I am cash poor and time rich and like a challenge.”

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Posted 5 years ago

“British Gas customer service is absolutely diabolical! Would highly recommend anybody and everybody to STAY AS FAR AWAY AS POSSIBLE!! They were supposed to fix my smart meter over 3 weeks ago and still haven’t turned up to their appointment! Then they just cut your supply off (without any warning) then when you go to top up using their app, there is constant technical problems which then don’t allow you to top up. Then when you try to call their customer service line, they will leave you on hold for 45 minutes before then just hanging up on you! ABSOLUTELY SHOCKING!!!!”

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Posted 5 years ago

“When I first posted on the site I said that the engineering aspect of British Gas was fine but the remainder chaos. You only have to read these reviews to see I am right. I repeat I was a satisfied customer for 4 decades but this was a different company then and if I had known that my recent complaint would be so poorly dealt with I would have changed suppliers years ago. There must be many senior citizens like myself who have never complained and assume that this is the solid British concern we used to know. All I can say is that instead of sitting back we should be looking hard at other suppliers.”

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Posted 5 years ago

“Very poor service, quick to take people money but never show up despite booking appointments”

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Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

British Gas Reviews