British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,254 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,254 reviews

Customer Service
Communication Channels	Telephone

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

Write Your review

Tell us how British Gas made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

British Gas 1 star review on 21st December 2025

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is a disgrace, British Gas thinks its OK to not call you back 5 times over 2 months to resolve problems with my SMART meter and then leave my 11 month old daughter in a house with no GAS or electricity. Shameful”

Helpful Report

Posted 6 years ago

“Don't bother with a homecare agreement, cheaper and significantly quicker if you just find a local gas engineer. The actual BG engineers have always been great when they've turned up for a service or a repair, however I've just had tomorrow's annual service pushed back until mid January and hearing lots of stories of people going 10 days + without heating and hot water whilst waiting for an "emergency" call out. The company is unable to properly plan the use of its resources and it's not fair to expect customers to pay hundreds of pounds for cover that offers completely inadequate service levels. Customer service staff really couldn't care less either, the person I spoke to was eating whilst on the call and didn't even try to offer any sort of apology.”

Helpful Report

Posted 6 years ago

“when you need a repair to your boiler the wait for an appointment is way too long especially if is the cold months”

Helpful Report

Posted 6 years ago

“Appalling service. Boiler not starting, expansion tank leaking, closest appt was in 3 weeks on 11th Nov. They then ring up today (11th) to say they can't make it & next available appt is 25th Nov! Boiler service used to be reasonable timescale now often months wait & then they often ring to put it back weeks. Overall Homecare is a useless service & I am paying £30 a month for it! Not anymore, don't touch this service with a bargepole.”

Helpful Report

Posted 6 years ago

“AVOID Homecare agreement. They will take your money, £55 a month in my case and leave you without heat or hot water for a week. Not enough engineers apparently. Sorry. Raised a formal complaint, they don't give a monkeys. Helpline staff are harassed, warn down. They expect you to leave and they don't care either. I have been a full homecare customer for over 15 years. Appalled that such a profitable company behaves in this way. They don't deserve your business so don't give it to them. You are better off with a smaller company who cares!!!.”

Helpful Report

Posted 6 years ago

“Try never to buy any product from British Gas, specially the boiler, never known such a poor standard of workmanship and distorted prices, they shouldn’t have name British. It’s a disgrace full company. DO NOT use British Gas, you have been warned.”

Helpful Report

Posted 6 years ago

“Terrible service- boiler broke down 10 days ago and first appointment available was today- we are a family with three children but we begged and borrowed some fans and lived through the cold for 10 days. Half an hour before engineer was due BG called to say they had cancelled our appointment as they had to visit someone who was higher priority than ourselves. They said they would phone back to arrange another appointment, but failed to do so. After several frustrating phone calls we finally managed to get through to BG and have now been told that next available appointment is 18th November (another 10 day wait!!!)meaning we will have been without heating or hot water for 20 days!!!!!! What on earth are we paying for with our homecare cover???? Then, on questioning, the operator could not guarantee that we would not be “reprioritised” again. Appalling - don’t buy home care it’s a waste of money. I would have given 0 stars rating but website won’t let you.”

Helpful Report

Posted 6 years ago

“Terrible. There is no service. Paying a fortune on Homemade only to have no heating or water for over a week. Will not be renewing again .”

Helpful Report

Posted 6 years ago

“Only chose one star as there was no option to leave no stars- absolute second rate company. I would recommend have your appliances checked following their visit. Could not get them even to answer the phone- DO NOT USE THIS COMPANY”

Helpful Report

Posted 6 years ago

“Bought a flat which was registered to British Gas already (the previous owner forgot to close their account). That was fixed without issue. I gave the details of the flat since I don't have access to meter and was told my bill would be £40/month. 6 months later, after a review, I was around £120 in credit (i.e. I'd been overpaying based on my usage). Bill didn't change though. Another 6 months later, I get a letter saying my bill was going up to £93/month and that I was £100+ pounds in debit. Confused, I called BG to ask what was going on - they genuinely couldn't tell me, their system apparently doesn't give any details. But they said they could bring my bill down to £67/month. For context: I live in a small 1 bed flat. A single radiator in the living room is enough to heat the place and only goes on when a jumper isn't enough to get warm. There's not a chance in hell I'm using £67 worth of electricity every month, never mind £93. Told them that's a joke and I got on Uswitch and changed supplier immediately. Stay well clear of BG would be my advice.”

Helpful Report

Posted 6 years ago

“I’ve been a BG customer for many years for them to service my boiler. My yearly check was always in August, but in the last few years it has got later and later. Last year it was pushed to December, so prepared this year to book in November. But NO NO can’t get a booking until FEBRUARY.So it’s not a yearly check it’s now a 14 Month check. DISGUSTED”

Helpful Report

Posted 6 years ago

“Appalling customer service. No hot water for 9 days, 4 weeks to replace a broken radiator, old radiator has been left on front doorstep for 5 days and still not resolved despite numerous promises. Do NOT buy a Homecare Agreement from British Gas, absolute shambles!!!”

Helpful Report

Posted 6 years ago

“As with other complainants below boiler broken and the best British Gas can do under an expensive service contract is get an engineer to me in 7 days. A disgrace!”

Helpful Report

Posted 6 years ago

“THE worst company ive ever had the misfortune to deal with. Im genuinely too angry to type anything else...oh and look up the dictionary definition of the word " resolved". If youre not already with this shambles of a company ( the poorest customer service anywhere )...go somewhere else...seriously.”

Helpful Report

Posted 6 years ago

“British gas service contracts. Currently have no heating and water and have to wait five days. Have been told I am lucky as some people are waiting until December. How can this be service?”

Helpful Report

Posted 6 years ago

“British Gas are appalling to deal with. Took out a Homecare agreement last year. They have cancelled the servicing of my boiler which was due tomorrow and booked in by myself weeks ago. The only available time is the end of January 2020. What is the point in having a service agreement if you don’t feel protected over the winter months? Shame on you British Gas for signing people up for a service that you can’t actually fulfil. Don’t think of signing up with them.”

Helpful Report

Posted 6 years ago

“British Gas, what a screw up. Boiler not working, no heating or hot water and you won't send someone out for an initial appraisal for two weeks... Your suggestion was I sort it out with an independent engineer, remind me what I buy insurance cover for? No proactive follow up and no timely response to complaints either. Woeful”

Helpful Report

Posted 6 years ago

“The worst service provider.. They take the money every month , but when it comes to service, you will be provided a date after long wait. Then they reschedule the service a day before the appointment. No refund policy for the missed SLA. The customer agents are typically rude . They open a new complain and close it immediately saying that a new appointment is given. You cant trust these guys.”

Helpful Report

Posted 6 years ago

“I pay a lot of money each month for British Gas Homecare. Now it’s the end of October and my boiler has broken down, leaving me with no heating or hot water. The earliest appointment for an engineer is a WEEK away. it is impossible to speak to an actual person when you phone. Don’t be fooled by the BG adverts which imply they will turn up as soon as you have a problem!”

Helpful Report

Posted 6 years ago

“I signed up To smart pay as you go after many years being on this type of prepayment and it worked well for me. No bills or debt which I really liked. After the change over date I was placed into credit mode until smart meters installed this was ok for and I would money aside for the final credit bill after meters installed. Meters were installed well over a month after change over and I expected and signed up for smart pay as u go. smart meters installed were not pre payment method Meyer’s and after a few weeks of trying to get what I signed up for in a contract was told oh no we can’t change you to what you did infact believe you was getting because we don’t do that Ian your area. I am now on a credit smart deal that was not requested or indeed promised. I was totally missold this utility and left with a service I did ask for want or even agree to. I was lied to over the phone, promised call backs that I never received and still now over two months later in the dark over what can be done. I have since cancelled all my home insurance boiler etc after years of being a loyal customer and await a resolution for gas electric supply but their ignorance of this case will probably mean I need to switch suppliers again. Buyer beware and and think twice before you sign up to this company that lied and missold me this utility.”

Helpful Report

Posted 6 years ago

British Gas is rated 1.2 based on 3,254 reviews