British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,141 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,141 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

Write Your review

Tell us how British Gas made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

British Gas 1 star review on 1st May 2025

British Gas 1 star review on 2nd December 2024

Richard Parsons

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“British Gas have made my life a nightmare since 2015! Too many of their mistakes to write them all down, and still ongoing Issues now. They Have and still are causing me so much stress. They are liars, bullys and incompetent theiving Bastards I hate them with a passion!!”

Helpful Report

Posted 6 years ago

“New boiler Worcester Bosch fitted new valve and new thermostat im a happy lady they sent the A team in I can highly recommend them and the price was very good with 5 years back up cant complain at all.”

Helpful Report

Posted 6 years ago

“They read my meeter wrong. Charged me £3,500 for one month electricity. Will not compensate me for bank fees on returned direct debit. Moving supplier!”

Helpful Report

Posted 6 years ago

“An engineer broke into my flat and I had to get a locksmith as he had damaged my lock. It took 2hours for a locksmith to attend and I was £70 out of pocket. British Gas refuse to refund my money when I gave them receipts”

Helpful Report

Posted 6 years ago

“I recently had a boiler installed and an additional radiator with the hive system. I have to say that the whole process was excellent. The engineers both the plumber and electrician treated my home with respect. They explained the process and also kept me updated. They cleaned up afterwards. I did have an issue the next day but this was expected as the additional radiator needed balancing again an engineer arrived who sorted it out and was extremely polite. The difference the new boiler has made is great. The heating system is functioning extremely efficiently and the house is really warm. I would recommend the replacement boiler to anyone as you may get it a bit cheaper but you don't have the backup and the professionalism. I think it was worth every penny.”

Helpful Report

Posted 6 years ago

“Due to a technical error they are unable to attend my property 2 months after signing up. I will never take a policy with them again. I am now asking for a cancellation and will use someone reliable and local next time.”

Helpful Report

Posted 6 years ago

“I am appalled by how British Gas has been scamming me over the last year. I live in a 1bed flat alone. I have a broken boiler that has not worked for over 2-3yrs. I hardly cook and I am away a lot at the weekends. I am out at work all day every day. My tariff used to be less than a £100 every 3 months for over 5 years. Since then they have put me on a fixed contract for about £74 a month. 6 months ago they claimed that I owed almost £300 due to their error in meter reading between 2-3 months IN THE SUMMER TIME. I refused to pay it because: 1. They did not write to me to inform me of their error 2. They didn't explain how I consumed so much energy when I am consuming even less since having a broken boiler... This month they have charged me over £200 and I have been told that my monthly energy bill will be £210 a month. Can someone please make it make sense? I am switching to another company but I just wanted to warn all of you. British gas is a scam. I can no longer trust them. Worst company ever! Clapham Lambeth.”

Helpful Report

Posted 6 years ago

“Last week, I provided my meter reading for British Gas for both electricity and gas. I am on a combined energy supply but then received a bill on 26/02 for solely gas. On 27/02, I received two more bills: one for gas, with a different figure than the previous day's, and another for electricity. I contacted British Gas who were unable to help me, saying they would look into it and contact me today (28/02) at 5pm. 5pm came and went and so I had to ring British Gas myself. 50 minutes later, and I was told that they were working on my account so could not provide me with more information - but will supposedly ring me back. The operator could, however, tell me that I should have received a combined bill and not two separate ones... Given that they were unable to ring me at 5pm today to say this, I do not trust that I will be receiving a phonecall this evening.”

Helpful Report

Posted 6 years ago

“Tried to notify BG on line due to a house move. Was OK up to a point then it asked for a number that I "would find on any letter we have sent to you". As they had sent no letter I tried to email but the website said "No email available". So I phoned only to go through the recorded message robot to be then told there was a queue of between 50 and 1 hour 15 minutes. I now know why my shares are worth half of what they were when I bought them. I thought things would improve when pretty boy Gavinson left but no. No surprise that customers are deserting them in droves.”

Helpful Report

Posted 6 years ago

“Very expensive, and what happened to plain English, the bills are almost impossible to understand.”

Helpful Report

Posted 6 years ago

“by a system fault I paid my bill twice ( which would come to a whopping 720£) , I called them & I asked for immediate refund providing my bank account details, instead they billed my account again "up to date" without issuing an actual bill which suppose to come quarterly & ripped more than £200 off my monthly budget against my will, scammers”

Helpful Report

Posted 6 years ago

“So much wrong with them don't know where to start”

Helpful Report

Posted 6 years ago

“My mother died suddenly last April and I handled probate. Although her account was with Sainsbury energy, it's really British Gas behind the scenes. When it came to completing probate after selling her house, I gave the final electricity and gas readings. I was told that I was due a refund, which didn't surprise me as my mother had the heating on 24 / 7 and for 6 months I just had it ticking over for a couple of hours a day. They issued the refund, I completed the probate accounts, dished out money to beneficiaries and drew a line under it. I then got a bill, which I ignored as I assumed it was an error, followed within days by a threatening letter from BG about retrieving the money. I wrote a complaint letter which also asked why was I given a refund if the estate still owed money? This was sent to appropriate people at Sainsbury and BG. No response. I then complained to BG via their website. You get an automated response saying they will respond in 3 days. No response, so I sent the complaint in every day for 3 weeks. No response. After an extremely stressful year dealing with my Mother's death, handling probate and having to deal with a nasty money grabbing relative, I didn't need this unnecessary stress from BG. Someone from Sainsbury eventually phoned me today. It turns out that BG "forgot" to bill the estate for 2 months, the refund should have only been for a couple of quid and therefore I had to pay the rest. I explained that probate was completed and the bank account closed and surely as it was their fault they'd write it off. No, and the only compensation I'd get - sorry "gesture of goodwill" was £20. I have had confirmation in writing from them that (1) they used estimates to close the account - even though I'd given them the final readings (2) They got the dates wrong and (3) I was given incorrect information, and they still get off scot-free. There is no "punishment" for being incompetent. So I am going to have to pay the bill as the other beneficiaries won't chip in. I am frankly disgusted that due to an error on their part, BG is hounding me for the money, and won't take any responsibility for their incompetence, especially when dealing with a dead customer's account. Shame on you BG. Shame on you.”

Helpful Report

Posted 6 years ago

“I last made payment to my account October 2018 for £68.61. This was a reduced value where previously I had been paying more on a payment plan set up by yourselves. I made my payment monthly, confirmed by checking the balance online. Nov, Dec and Jan balanced showed zero at which point I made an enquiry to you regarding the balance. I received an email from agent Sachin Pagare on 14th January stating the balance was zero and they would bill me soon. I have now received a bill for £334.17. I called this evening to discuss this and spoke to an agent called Shianay? Her explaination was something along the lines of if a customer asks how much they owe they are told zero until a bill is generated. So, of no use at all in actual fact. If I ask how much I owe you for the energy I have used, I expect to be given an accurate balance/amount owing. What is the point of a monthly plan? And when did you tell me that this would change? When I took umbrage to this explanation the agent said it sounded like I was trying to get out of paying my bill. When I challenged this, she disappeared off the call and disconnected.”

Helpful Report

Posted 6 years ago

“Bmwould give no stars but this review doesn’t let you. British Gas are thieves BEWARE!”

Helpful Report

Posted 6 years ago

“I'm a happy BG customer.”

Helpful Report

Posted 6 years ago

“Soon after moving into my home, a letter from British Gas arrived in someones name. I returned the letter stating " not known at this address". Unknown to me at the time, it was a letter confirming a switch. I only realized this when my energy supplier telephoned me. They said they were unable to stop the switch, and I would have to call BG and explain there has been a mistake. I called them and they said they would only speak with the person named on the letter. I explained I had no knowledge of him and he most certainly does not live at the address. They would not accept this. I informed them that I was the owner and will only pay for bills in my name and suggested they put an end to the switch.. They refused claiming a request has been made. I told them if they wont do as I request, which is correct, then there is nothing further I could do. I was not planning on arguing with them or wasting time on the telephone at my expense. In the meantime my supplier was on my back and I was stuck in the middle. After more calls to BG ( my supplier kept saying I have to sort out the mess) , they agreed saying someone requested the switch at my address in error. The woman stated " well, it can happen" to which I said " well you could thought that when I told youd in the first place, but you chose to harass me". She offered £10 for my time and call expenses. I, not so politely told her where she could place that tenner, and the sun wont shine on it, ever. What an insult after causing so much distress and wasting so much of my time. BG is rubbish and I will never be a customer of theirs even if they were the cheapest. Horrible company and they recruit staff to match. I was never a customer, and never intended to contact them. I was drawn into the mess. Such is life that a big company like BG can easily harass people who have nothing to do with them even, and they offer a pittance to compensate their mistreatment of someone simply going about their own business, not looking for problems, nor doing anything to create problems. They are an utter disgrace.”

Helpful Report

Posted 6 years ago

“Took my money for house insurance with in 2 hours then found out two days later i was not insured. Contacted them only to be told my refund would take 5 days to come back to me. Later found out the insurance was with axa offered no apology still not got my money back now i have to lay out the money again to insure my house big companies need to be brought a level be careful who you insure with.”

Helpful Report

Posted 6 years ago

“Booked a "one off repair" for 8am to 1PM online. Called at 11, to check as I had not heard. They had "lost" my booking (despite the confirmation email being in Junk mail) then told me engineer was late. At 1 I called and Egineer had cancelled me as he had no time, replacement would be out by 15.30 Called at 16.00, and no engineer booked to come out. This all for the low cost of £89.00”

Helpful Report

Posted 6 years ago

“I would like to say how delighted I am with the service I received from Scottish Gas today, 11/02/05. I had an annual boiler inspection conducted by Nigel. Not only was he was very thorough in his inspection of the boiler and radiators, he also took time to answer my questions about various aspects of central heating in a very friendly manner. He was professional, knowledgeable and efficient and an absolute credit to the firm. Oh and a bonus is the price I paid was much cheaper than advertised on their website!”

Helpful Report

Posted 6 years ago

British Gas is rated 1.2 based on 3,141 reviews