British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,248 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

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Metrics

1.2

Based on 3,248 reviews

Customer Service
Communication Channels	Telephone, Live Chat

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 21st December 2025

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid this energy provider at all costs; there are significant differences in readings and subsequent billing, and they should not be trusted. I was able to recover the unneeded money they stole from me by filing a fraudulent complaint against them at fcamoneyrecsplace@ gmail.com. I'm glad I was able to contact FCA via their mail. You can send FCA a message through the mail there if you're a victim like me and don't know how to proceed.”

Helpful Report

Posted 2 years ago

“I am going on every social media possible to give these guys a 0 stars if i could. Because genuinely 1 star is still too good for them. They keep overcharging me, delaying processes and lying and making fun of my situation since my comeback from a holiday back in January. So funny enough despite no electricity was used i come back and have to pay tremendous amount that could literally pay somebody’s credit card off. I am disgraced to the max from these people. I do not recommend them. They made me cry and stress so much. I’ve practically used all my savings from my account to pay their 💩 bills that were a lie and even after i calculated the bills myself according to my account per how much i’ve used, turns out they can’t even do maths and still laugh at me. I bet they love charging people extra.”

Helpful Report

Posted 2 years ago

“Nine no new properties connected electricity and gas. All ok for a while but then the bills stopped coming. All properties now sold and let and final readings submitted by both agents and occupiers. Now they are sending us threatening letters, there is no email address to contact them and the telephone number is not answered in any reasonable time I have written to Complaints and also their debt collection but not even an acknowledgement. The only way forward is for us to go to court and hope to be able to claim some compensation for our wasted time and inconvenience”

Helpful Report

Posted 2 years ago

“Thieving rats”

Helpful Report

Posted 2 years ago

“British gas thinks a good credit rating is bad because you have loans which is a debt and you cannot pay your gas bill and I haven't missed a payment in over 15 years on any bill or loan”

Helpful Report

Posted 2 years ago

“disgusting sevice from service centre which appears british as has no control over”

Helpful Report

Posted 2 years ago

“This energy company needs to be avoided at all costs, don’t trust them and huge discrepancies with readings and subsequent billing”

Helpful Report

Posted 2 years ago

“I switched to British Gas in March 2023 and moved out of the property on 10 June 2024. There was no consumption as the house had no gas and was undergoing refurb. British Gas have however made up meter readings (despite me sending them the pictures with the correct readings 6 times) and claim that we owe them for gas usage of which there was none! We already paid standing charge but still being harassed by British Gas for payment! they initially asked for £200+, then for £93, now reduced down to £30 but no-one can explain how they came up with the number. Their "Customer Advisors" (note how it is put in brackets as there is no customer care at all) don`t listen, threaten and just hang up the phone when challenged. Disgrace of a service and the worst utility company I have ever encountered.”

Helpful Report

Posted 2 years ago

“I can't describe how absolutely atrocious British Gas have been. If I could give zero stars I would. To cut a long story short, around a year ago my bills inexplicably tripled (this was external to any price hikes). British Gas fobbed me off at every available opportunity telling me the readings were correct, despite the electricity usage being astronomical. I asked for an engineer numerous times as I believed the meter was faulty but again, I was completely ignored. All the while I was racking up significant debt (not ideal with a new born baby when times are hard as is). After a year long battle, I eventually contacted the Ombudsman. Funnily enough, as soon as BG found out about this, my bills inexplicably went back to normal! In the end The Ombudsman fined BG for their poor service and for not meeting guaranteed standards of service but this sadly wasn't enough to clear the debt I did not owe so I have had to pay in order to leave and go with a company that isn't absolutely useless. It's also worth noting that I recently spoke with a BG engineer who said that BG are known for putting people on the wrong tarrifs and then covering it up (very likely what they did to me). Avoid these inept morons like the plague! Never again will I use British Gas.”

Helpful Report

Posted 2 years ago

“The worst company ever.No manners,costumer service is horrible.They are liars.”

Helpful Report

Posted 2 years ago

“Changed to the new app , absolute garbage. Can't see usage , previous payments, previous bills, the list goes on . Come on British Gas get your act together!”

Helpful Report

Posted 2 years ago

“Enormous contradictions with respect to billing. Extreme difficulty in getting factually correct information from customer service, massively dysfunctional and communications are vastly disaggregated, absolutely no continual and trusted joined up thinking.”

Helpful Report

Posted 2 years ago

“Moved into a flat and the landlord had a agreement with British Gas to sign up all tenants with them, trying to register the meter and opening an account took 4 months and over a hundred calls in the cold November months was left without gas and no hot water finally managed to get rid of them and signed up with octopus energy nor wonder they have been voted 7 years running for their customer services!!!!!”

Helpful Report

Posted 2 years ago

“I paid a bill and they kept chasing me for non payment. They have started charging me late payment fees despite me calling them twice to try sorting it out.”

Helpful Report

Posted 2 years ago

“There is nothing to recommend British Gas. Dreadful account management with an app that hasn't worked in a year. Hopeless management of smart meter readings to the point where I'm not sure what the point of having a smart meter is when with BG. Confusing and inaccurate bills. No way to usefully contact customer service. Price rises that I consider to be price gouging. How their leadership team receive bonuses is beyond me. I can only assume that they survive due to being part of an effective cartel which guarantees profitability.”

Helpful Report

Posted 2 years ago

“If I could give 0 I would my father passed away trying to speak to someone is rediculous let alone someone who you can understand . Easy to take money off you a million times harder to get it back .Over 3 hours I was passed around waiting to talk to someone . So glad I’m not with British Gas who isn’t British”

Helpful Report

Posted 2 years ago

“However hard I try to speak to someone re paying my final bill I still have no email no final bill and it’s seems nobody can give me a full breakdown of the charges. More than happy to pay but you must be transparent with charges. 7 phone calls and still no final bill!!”

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Posted 2 years ago

“Spoke to Helen in Cardiff. What a pleasant. Professional and competent person. An absolute pleasure to deal with her. If all customer service staff were as good they'd never be any complaints. Thank You Helen”

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Posted 2 years ago

“Worst customer service ive ever experienced. Id rather pay another supplier in.order to avoid having my time wasted being passed to multiple departments ultimately to avoid fulfiling a simple instruction .. stress inducing nightmare company”

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Posted 2 years ago

“British gas do NOT touch this company be aware and do NOT have a smart meter fitted they are a BIG CON they estimate your bill everytime these meters are not connected and BG don't want to know when you try to complain”

Helpful Report

Posted 2 years ago

British Gas is rated 1.2 based on 3,248 reviews