British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,205 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,205 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 10th October 2025

104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Answer your phones and read/reply to customers.”

Helpful Report

Posted 1 year ago

“We were asked to submit a gas meter reading (its a smart meter) so went to the meter and found there was no display, by pressing the red button as instructed. We therefore contacted B.G and was given a date for an engineer to visit, and said it was probably a battery needs replacing. We then got an email saying the appointment was cancelled and to rearrange another, which we tried twice more to do. We were then told there was only one date available, but we could not be at home through other appointments. That's how its left, not a clue what to do now. Terrible service, bet if we stopped our DDs they would soon be on our backs.”

Helpful Report

Posted 1 year ago

“Fitted a new Combi without any flushing of the system snd no magnetic filter. Bosch Worcester wash hands of it as Brit Gas buy the combis at knock down prices. Absolutely distrusting, criminal like”

Helpful Report

Posted 1 year ago

“Shocking!! Left them for gas in march 2023 when i was on prepayment meters. They sent me a £4 bill, that I assumed was an error due to being on prepayment. Heard nothing further until I changed my electricity over and queried a £62 bill and received refunds on both accounts for a total of £75. Thought this was the end....it wasn't!! In December 2023 I recieved a debt collector solicitor letter asking me to pay £32....the £4 bill for gas and £28 fees. I refused and had to make yet another complaint to British Gas pointing out I was refunded and if I owed them £4 they should have deducted this before sending me the final amount. I think this is now sorted, but this was the last of around 6 complaints I had to make to British gas in my time with them...avoid like the plague!”

Helpful Report

Posted 1 year ago

“I had British gas/Dinorod to install a new tap. The pipes are behind the cupboard so cannot be seen. After a couple of months I notice water coming from under the cupboard I removed the drawers and find the pipes connecting the tap's pipes leaking. And it seams leaking for quite a a while. I call British gas to ask to rectify their incompetent job and they told me I need to pay £79 for them to come and fix their mistakes as they only cover their work for 21 days! I was so disappointed and upset by this. And I think is very misleading as I was never told their work is covered only for 21 days I would had definitely used a different company! Even Amazon covers you for 30 days when you buy from them! BRITISH GAS should be avoided at all cost! Their Plummers are not reliable and are not experienced or competent!”

Helpful Report

Posted 1 year ago

“Scum bags Billed my business £16000. Yes thousands for electricity claiming they were working off estimated billing”

Helpful Report

Posted 1 year ago

“Careful ever thinking of going with British account they are dodgy and try taking money of you although Ur not even a customer and never has been! Every few days I'm getting emails saying I owe money I have never been with British gas and I now have no intentions of ever being with them. I ring up to sort it out after 2 hours I get told it's sorted and the account has been closed the next day I get an email saying I owe money so again I am on the phone I have wrote a complaint and will be writing t the ombudsman it's ridiculous”

Helpful Report

Posted 1 year ago

“Left me with no supply after taking over my supply with a false name and wouldn't transfer me back to my original supplier, 3 months and they still won't transfer me back. The company should be burnt to ground, it literally can't get customers, and has legal power to take over someones supply and then won't let them leave, earns them money against the customers will/ consent is robbery.”

Helpful Report

Posted 1 year ago

“What a DISGRACE of a company. I moved to my current address June 2023. Set up d/debits, all ok, for a month. Then j get a bill for another person in another town. Oh and 2 days later another bill for another person in a different town. 3 mths all OK, then more letters (4)addressed to the Council, but my address, completely different account numbers, now can't get online as they have different email which is nothing like mine Demanding payments for these accounts, what do I do ? I'm already in credit for my own accounts, 3 hours on the phone to a guy in India who I can't understand then transferred to a lovely Welsh woman who can't help me cause its the wrong department, then I get an Asian woman who I don't understand omg what a disaster ! I'm so so stressed through all this hassle. Can someone tell me, is it easy to transfer supplier and will British Gas take last payment and close the account ? Help me 😔”

Helpful Report

Posted 1 year ago

“I hate the new app I cant talk to anyone, not getting monthly bills the list goes on. I'm hoping they go bust there crooks, they take your money but won't talk to you 😡”

Helpful Report

Posted 1 year ago

“Dreadful company ran by Indians who do not understand our laws will sign you up but once you're in very hard to get out I've just taken your wan ers to ombudsman and one my case never will I use you this vile company again take money out of your account like atm won't read meters cannot speak to anybody and if you do will give you the runaround”

Helpful Report

Posted 1 year ago

“I’m struggling for more than 2 months to change to British Gas energy. I couldn’t pay my bills all this time. Always when I talk to them on the phone when I tell them all my problem they just transfer me from a department to another. When they can’t solve it they just hang up on me. Even my supply address is not correct I’ve told them where I live for multiple times and now my supply address is not correct. I’m not satisfied with anything they did until now I hope after I put this review someone will explain me something. I've said I will never call them again to solve this because every time I call i just waste my time. If they will need me they know how to contact me 🙄”

Helpful Report

Posted 1 year ago

“I had been paying monthly over the phone, despite this I received threats of debt collectors, and so I called them direct and was informed that the reason for the debt collectors threat was because I had not set up a payment plan. I asked if setting a direct debit would stop the letters and he agreed, and so reluctantly I set up a direct debit for £60 a month, which he agreed was reasonable based on my usage, any debt would be cleared come the warmer months when the heating was not in use. Imagine my surprise to discover today that they had taken £96.74, and left me overdrawn on the bank. There is nothing I can do, the email confirming the £96.74 was sent out on the 2nd January, I missed the email, and because of that there is nothing I can do. So, DOUBLE CHECK all of the details, ask for conformation of all transaction by letter and not email, take the name of the agent you are talking to, and where they are based, log the date and the time also. The agent who told me £60 had no right to do so according to the person with whom I spoke today, but there is nothing short of making a formal complaint that I can do, which won't help my current situation. As soon as I have paid the bloody bill in full I will be finding an alternative provider.If I could have given British Gas zero stars I would have done so.”

Helpful Report

Posted 1 year ago

“New app does not work. I called the other day was on hold for twenty five mins then told I’m with a new division of British Gas so had to call a new number. Why. I didn’t change divisions just was made to go on a new app. Get the app sorted British Gas.”

Helpful Report

Posted 1 year ago

“After sending in a complaint a few days ago i"am have put to send another. After putting £50 on my prepaid meter 3 days ago i have just checked it to fine only £16 left. As i only have two rings working on my hob and can not use heating or hot water till boiler repaired on the 7th Fed I would like to know where has the money gone. I have put £100 since 19th Jan and i was £20 in credit , that is £120 gone in 7 days on 2 gas rings . No hot water or heating at all . So where has the money gone.”

Helpful Report

Posted 1 year ago

“We paid a debt off in full back on the 6th January 2024. This was on the electricity meter and we wanted to switch to Octopus Energy. British Gas have blocked the move 4 times now saying about an outstanding debt which we have already paid. The debt wasn't taken off the meter until a RTI code solution was offered nearly 3 weeks later. Even then, we have been reassured numerous times on the phone that the switch wouldn't be blocked, as well as being told to top up a couple of times to update the meter. We have topped up 11 times since paying the debt off in full and yet they still refuse the switch over. This company is a joke and they clearly exploiting their customers by overcharging and preventing people from moving. The ombudsman have received all the information and we await a response from British Gas to deadlock the complaint but considering how this company is, this probably won't happen.”

Helpful Report

Posted 1 year ago

“Avoid them at all cost! They have been increasing their price so much I had to switch a supplier (octopus) which is very good by the way. Out of nowhere, British gas charge me £80 for no reason even though when i was with them i was on PAYG. They send the outstanding bills to debt collectors and i have stated to BG I am not paying a dime, we can happily go to court so i can sue them big!”

Helpful Report

Posted 1 year ago

“Absolutely dread having to contact British gas if there's a problem with my boiler.The people who take the calls just can't be bothered, and I suspect they just hang up when they don't know how to resolve your issue. Would put no stars if it were an option. Some serious customer service training is required for your phone advisors.”

Helpful Report

Posted 1 year ago

“British gas are a thieves, I paid they abuse prize and when I moved to octopus I paid all my bills with them and after 6 month ask me for more than 300£ Now they send me to the mafia MARSTON 🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️”

Helpful Report

Posted 1 year ago

“British gas The worst company in the world”

Helpful Report

Posted 1 year ago

British Gas is rated 1.2 based on 3,205 reviews