British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,206 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,206 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 10th October 2025

104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Blame the politicians who allow the policies that create the situation where British gas can exploit, lie, abuse their customers and get away with it, this only happens in a nation with terrible consumer laws, not all nations are like UK in this way. BG have owed me money for a while now I don't hold out much hope of ever getting it back, I get a different story from them if I'm lucky to be able to reach anyone. Theives, liars and crooks nothing is an accident this is how naked capitalism works folks, you voted for politicians who allow this.”

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Posted 2 years ago

“Complete and utter trash of a company. The customer service phone operators act childish, sarcastic and like they have no care...which they probably don't. The gall of a company to act this disgracefully is shamefully.”

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Posted 2 years ago

“Dirt bags, con artists and rip offs stay well away from this company because you will regret it if you don't. Customer service is terrible. Not even worth a 1 star.”

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Posted 2 years ago

“I have spent 6 hours today trying to get an issue resolved with British Gas. The worst customer service I have ever received in my life. Evan after they have admitted they have ruined my credit file and potentially stopped my mortgage application they still haven’t resolved the issue. I spent hours talking to different customer service advisors today,passing me from one department to the next promising me a manager would call me soon. Despite them knowing the issue had to be resolved this evening to prevent me loosing my mortgage offer. The customer service advisors didn’t have any empathy or interest in my issue despite British Gas admitting fault. The only dispute on my credit file is a 7 month arrears payment due to them not closing an account when they switch me to pre payment ( a well known complaint throughout the country) I can’t Evan speak to anyone to deal with this as the online chat service is pointless and advisors just tell you it’s being processed and they understand my frustrations. Really? I have sent an email of complaint which has also come back with a response of 7-21 days… The Facebook message ignores your message and tells you to go on the website. 7 hours,4 emails, 12 phone calls an absolute waste of time and life damagingBritish Gas”

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Posted 2 years ago

“Basically british gas is moving its customers to a new system, but it is not equipped for piority customers and they are not getting their meters read because the new system can book meters readings”

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Posted 2 years ago

“They overcharge you an outrageous amount when you barely use electricity. Worst energy provider ever. And do not get me started on customer service because they are terrible and useless.”

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Posted 2 years ago

“Crooks! They are completely unethical. Their statements make absolutely no sense. Their customer service is appalling. They charge what they think they can get away with. They need to be investigated by the police fir fraudulent behaviour. An absolute joke of a company.”

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Posted 2 years ago

“Their customer service is non-existent. They answer emails by suggesting you should telephone. Their live chat service is just a chatbot, no human being. They increased my direct debit even though my account is well in credit and then refuse to discuss it at all. Completely awful service, not recommended.”

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Posted 2 years ago

“Absolutely horrible customer service and overcharging you. They don't care about you and they only require you to pay bills, but if you need something you'll have spend hours and days trying to reach them.”

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Posted 2 years ago

“Absolutely terrible service, as a new customer I would NOT recommend. I’m having an absolute nightmare with this company already and I have only just switched over to them. Don’t even debate swapping over to British Gas. I would go more into it but I’ll get even more angry than I am with them now. I have spent 3 days on the phone with them with every single ‘advisor’ telling me all different things.”

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Posted 2 years ago

“This company needs closing down my 74 year old mum as asked for perpayment metes to start paying her bill off but they only put credit meters in and want all her penson”

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Posted 2 years ago

“Worst customer service ever. They are aware of the problem and the fact that they owe me money and are not doing anything about it. Been trying for the last 6 weeks.”

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Posted 2 years ago

“British gas socks, they installed a new meter and smart meter. It takes them weeks to try and fix a problem and nos I can't top up yet again. Call centre in SA and they no good helping us.”

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Posted 2 years ago

“Diabolical service, The very definition of incompetence!”

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Posted 2 years ago

“Please do not use this company dreadful service. I have made several complaints about the ridiculous amount of money charged on my bill, I have had to work the amount of usage myself using the government’s website the so called experts at BG are unable to do so, my complaint has been on going for 18 months & still not resolved!”

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Posted 2 years ago

“Decided to rejoin British Gas and after 2 months I have switched back to octopus. In the time of the switch back to octopus. They have sent me 4 final bills and have said this is what I have used. I just don’t understand how there is 4 final bills. I don’t understand how they’re saying I have spent nearly £70 in 4 days monday-Friday, when I live in a 1 bed apartment which is a new build? It’s been nothing but stressful and I am glad I am leaving them.”

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Posted 2 years ago

“Shocking Customer Service, whilst trying to resolve a billing issue”

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Posted 2 years ago

“Do not use British Gas!!! Worst company ever - much better and fairer energy suppliers out there”

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Posted 2 years ago

“Worst company by far, that I have EVER had the misfortune to deal with. Boiler installer flooded my laundry, 2ins covering floor also ceiling, walls and newly fitted boiler and electrics. My large new roof, permeable felt and tiles fitted previous year was damaged by holes resulting in £3650.00 of damage which I had repaired in week before Christmas as storms forecast over the festive period. I felt I was subjected to harassment and intimidation as a result of the gas fitter and manager's subsequent visit and I paid my builder for the repair after I received a call from B Gas Insurance Company stating that my case would be closed as manager would not accept responsibility. A dreadful experience and I am finally finished with this lot!! I give B Gas NO STARS!”

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Posted 2 years ago

“Avoid this company worse than anyone .”

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Posted 2 years ago

British Gas is rated 1.2 based on 3,206 reviews