Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

“Waited in for 4 hours on three weeks. No contact. Scandalous behaviour. How can you run a business like this and pay your executives extortionate salaries?????? Totally disgusted by your service.”

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Posted 1 year ago

“I joined BG a year ago on fixed rate I started paying £220 direct debt but after a while was told I was in credit and they lowered my payments to £146 .. Every month I would send in my meter readings but unknown to me my account had been updated and there was a problem with my readings being received.. I rang them and they sent out an engineer and he fitted me a new gas & electric meter saying none of my readings will have gone through because the meters were old and didn’t work anymore .. After his visit I was emailed saying I was over £1700 in debt and my monthly direct debt was going up to £362 OMG This is still ongoing and I’m waiting for an update it’s been a nightmare Ringing them is a waste of time the customer service team are based in South Africa (pleasant and polite enough) but difficult to talk to and you tend to have to repeat every second word to them British Gas surely means British doesn’t it?? Can I just say one young man I spoke to in the end was actually British and was very helpful he didn’t solve my problem but he really did try Apart from this young man everything else was terrible Don’t think I will be using them again”

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Posted 1 year ago

“I thought I was the only one wow !. Tried to ammend my direct debit which is set too high . Unable to do online as you cant lower the ammount. I was put through to customer care and have been waiting 30 minutes . Shocking communuation. Also shocked when I read all these reviews.”

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Posted 1 year ago

“Terrible company. They opened an account in my name for a property I neither own or reside at and never have. They won't remove my name from the account or attempt to find the person actually responsible. You cant contact them except through web chat and the people assisting you are rude and unhelpful. Don't bother signing up because they'll do it for you anyone... and send you bills for thousands of pounds you don't owe only to ruin your credit record and your day.”

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Posted 1 year ago

“If I could give 0 stars, I would, because they deserve it. I switched to a different tariff with them, they sent me a confirmation email but never changed it on their system. But when I showed them I was being charged the new tariff on my smart meter, they NEVER acknowledged the problem at all! This company is absolutely corrupt and made of greedy incompetent people, who have no clue of what they are doing. They made me waste my time and made me become mentally tired by contacting them over phone and email. They don’t know how to work as a team, don’t communicate between them and all they care about is making copy / paste of their very “polite” template emails and only acknowledge what they want, whenever they want, NEVER what you want or when you need it. Incompetence, careless, useless. I am paying £75 exit fee and NEVER recommending or using them again. If you want peace of mind, STAY AWAY from British Gas!”

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Posted 1 year ago

“If I could give 0 stars, I would, because they deserve it. I switched to a different tariff with them, they sent me a confirmation email but never changed it on their system. But when I showed them I was being charged the new tariff on my smart meter, they NEVER acknowledged the problem at all! This company is absolutely corrupt and made of greedy incompetent people, who have no clue of what they are doing. They made me waste my time and made me become mentally tired by contacting them over phone and email. They don’t know how to work as a team, don’t communicate between them and all they care about is making copy / paste of their very “polite” template emails and only acknowledge what they want, whenever they want, NEVER what you want or when you need it. Incompetence, careless, useless. I am paying £75 exit fee and NEVER recommending or using them again. If you want peace of mind, STAY AWAY from British Gas!”

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Posted 1 year ago

“I have been waiting 6 weeks for them to issue my rebate cheque …i,ve foned twice and apparently been sorted twice and now today they say they,ll get in touch next weds 7th Aug to let me know when it will b processed…its for quite a lot of money as they,ve been overcharging me for last 5 yrs …u can bet yr last penny that if i owed then the money they,d of cut my supply off by now…disgraceful…”

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Posted 1 year ago

“British gas is an absolute joke of a company. If you value your sanity and wellbeing, then don't go with these for any energy supply. We tried to switch to another supplier for the electric originally, but British Gas obstructed at every turn. We had to get the ombudsman involved, and it took 3 months to get any sort of solution. Now, we are trying to switch gas supply to another supplier, and we are met with the same problems as last time. The ombudsman is involved again, and British Gas failed to meet its obligations with the deadline of 18th June 24. As of today, 30th July 24, we are still stuck with British Gas for the gas supply despite the remedies of allowing the transfer of gas by the deadline. We have been constantly misled and lied to by numerous so-called advisors who haven't done their jobs properly. There originally was a debt on the meter, which was sorted out ages ago, but British Gas clearly fail to communicate with their departments. We have tried switching to another supplier for the gas supply 7 times now, and each time we were assured or promised on the phone that it wouldn't be blocked. Overall, this company should be ashamed of how they treat their customers, considering the senior management never calls you back and you are left in limbo with no solutions.”

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Posted 1 year ago

“British Gas have moved their contact centre to South Africa. The service has a worse than substandard, it is insulting. Takes 5 minutes to explain what you want and they havnt got a clue! British Gas and their ridiculous leader deserve to be out of business.”

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Posted 1 year ago

“In summary: Faulty gas meter, 3 times failed appointments to repair it. The worst customer support you could possibly imagine, seriously! No email address. A phone system which is like the world's most difficult maze to get to somebody who sounds like they might help (but actually don't). Online chat where they take 5-10 minutes between each message to reply, and then hang up on you. The hang up on you on the phone when they're 'transfering you'. This happened 4 times. I won a case against them via the Energy Ombudsman, but more needs to be done, they need to be investigated, they're a bunch of criminals.”

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Posted 1 year ago

“I’m on prepayment meter I cnt top up or enter manually. My meters are not communicating and my smart monitor is not working. Every time I’m having to ring British Gas then they are adding my credit for me. I had to miss a day of week lastweek becos I was without electric for 4 hours when I was told guaranteed by the advisor I will not go of supply because I was on credit mode. I spoke to an advisor called Leah who was so rude didn’t help at all she didn’t even get my call down. Never would I recommend this company to anyone”

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Posted 1 year ago

“I rang to say I'd bought a property. Bg were the current supplier so I was happy to open an account and keep them. They have been sending me 2 lots of bills. I have rang 5 times and explained there mistake. They agree and promise they will sort it and then they do nothing. They have now threatened bailiffs. What an absolute disgrace. I have contacted the ombudsman who says give it another 2 months.”

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Posted 1 year ago

“British gas is a joke. Still trying to get money from a overpaid account on my late father's bill. This has been going on since January and we are now end of July. Keep getting fobbed off. The readings wrong or computer messed up. Best is it needs manager to sign it off it will be with you in 2 weeks times. This has been a excuse no end of times. Even solicitor can't get them to sort it. We can't move on as a family till this has been sorted. British gas don't care. Another 2 weeks gone and still nothing. Robbers.”

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Posted 1 year ago

“Customer Services dealt with overseas. Bad line, speak too fast, just read set statements, put you on hold, do not care, shame on Foreign Gas - as they should be known!!! I beg you avoid them, it saps your will to live!”

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Posted 1 year ago

“Everything always set aside afternoon to deal with by knowing it will take many calls and never gets resolved, can’t close account can’t change details and why can’t you employ British people to answer calls instead of somebody in South Africa , nothing ever gets sorted”

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Posted 1 year ago

“If I could give one I would absolutely ruthless company. Over charging me I keep getting charged £500 per month for just electricity then the same with gas. There's no escape when you get with this company. I refuse to pay because there's no way I'm using so much money, it's ridiculous. The cost of living is hard enough as it is and then having a scam of a company rob you blind just tops it off really. I haven't been able to pay an accurate bill since February. Due to the payments changing and being overly priced . One moment I owe them a grand one moment I owe them 2 grand and the next 400 . It's all messy. So no I won't pay. I couldn't care less. Take me to court . I dare you, I'll tell them straight. I want to leave this company for good. It's caused me nothing but stress. The worse you could do is a fine and I simply don't care . Because there's no way it costs a grand per month . Do not go with this company leave!!!!!!!!”

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Posted 1 year ago

“After moving to a different supplier, I got my final statement from BG (regular DD payer, my account was in credit so they paid me the credit balance). 5 months later they send me a bill out of nowhere stating that I owe them £1300. BG have a lot of negative publicity following their billing platform change, they're not admitting it and not helping customers. Anyone else getting a whiff of new Post Office scandal?”

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Posted 1 year ago

“I had a letter at the weekend saying we are sorry you are leaving British Gas, but I never actually left. So I don't actually know what is going on. Ringing them up isn't easy because the person I spoke to was very rude and aggressive, and nothing got done. A one star is very generous in my opinion.”

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Posted 1 year ago

“Awful experience with British Gas. Their smart meter was faulty and I couldn't top up. I spent 3 days and countless call to S African call centre, completely useless. Customer service on X and Face Book equally as bad. I'm switching supplier tomorrow!”

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Posted 1 year ago

“No phone number. Hiding behind this fact possibly ??? Impossible to contact. Threatening to take us to court for a period we didn’t occupy. Avoid these people. Chaos by the looks of it.”

Helpful Report

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

British Gas Reviews