British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,205 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,205 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 10th October 2025

104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In summary: Faulty gas meter, 3 times failed appointments to repair it. The worst customer support you could possibly imagine, seriously! No email address. A phone system which is like the world's most difficult maze to get to somebody who sounds like they might help (but actually don't). Online chat where they take 5-10 minutes between each message to reply, and then hang up on you. The hang up on you on the phone when they're 'transfering you'. This happened 4 times. I won a case against them via the Energy Ombudsman, but more needs to be done, they need to be investigated, they're a bunch of criminals.”

Helpful Report

Posted 1 year ago

“I’m on prepayment meter I cnt top up or enter manually. My meters are not communicating and my smart monitor is not working. Every time I’m having to ring British Gas then they are adding my credit for me. I had to miss a day of week lastweek becos I was without electric for 4 hours when I was told guaranteed by the advisor I will not go of supply because I was on credit mode. I spoke to an advisor called Leah who was so rude didn’t help at all she didn’t even get my call down. Never would I recommend this company to anyone”

Helpful Report

Posted 1 year ago

“I rang to say I'd bought a property. Bg were the current supplier so I was happy to open an account and keep them. They have been sending me 2 lots of bills. I have rang 5 times and explained there mistake. They agree and promise they will sort it and then they do nothing. They have now threatened bailiffs. What an absolute disgrace. I have contacted the ombudsman who says give it another 2 months.”

Helpful Report

Posted 1 year ago

“British gas is a joke. Still trying to get money from a overpaid account on my late father's bill. This has been going on since January and we are now end of July. Keep getting fobbed off. The readings wrong or computer messed up. Best is it needs manager to sign it off it will be with you in 2 weeks times. This has been a excuse no end of times. Even solicitor can't get them to sort it. We can't move on as a family till this has been sorted. British gas don't care. Another 2 weeks gone and still nothing. Robbers.”

Helpful Report

Posted 1 year ago

“Customer Services dealt with overseas. Bad line, speak too fast, just read set statements, put you on hold, do not care, shame on Foreign Gas - as they should be known!!! I beg you avoid them, it saps your will to live!”

Helpful Report

Posted 1 year ago

“Everything always set aside afternoon to deal with by knowing it will take many calls and never gets resolved, can’t close account can’t change details and why can’t you employ British people to answer calls instead of somebody in South Africa , nothing ever gets sorted”

Helpful Report

Posted 1 year ago

“If I could give one I would absolutely ruthless company. Over charging me I keep getting charged £500 per month for just electricity then the same with gas. There's no escape when you get with this company. I refuse to pay because there's no way I'm using so much money, it's ridiculous. The cost of living is hard enough as it is and then having a scam of a company rob you blind just tops it off really. I haven't been able to pay an accurate bill since February. Due to the payments changing and being overly priced . One moment I owe them a grand one moment I owe them 2 grand and the next 400 . It's all messy. So no I won't pay. I couldn't care less. Take me to court . I dare you, I'll tell them straight. I want to leave this company for good. It's caused me nothing but stress. The worse you could do is a fine and I simply don't care . Because there's no way it costs a grand per month . Do not go with this company leave!!!!!!!!”

Helpful Report

Posted 1 year ago

“After moving to a different supplier, I got my final statement from BG (regular DD payer, my account was in credit so they paid me the credit balance). 5 months later they send me a bill out of nowhere stating that I owe them £1300. BG have a lot of negative publicity following their billing platform change, they're not admitting it and not helping customers. Anyone else getting a whiff of new Post Office scandal?”

Helpful Report

Posted 1 year ago

“I had a letter at the weekend saying we are sorry you are leaving British Gas, but I never actually left. So I don't actually know what is going on. Ringing them up isn't easy because the person I spoke to was very rude and aggressive, and nothing got done. A one star is very generous in my opinion.”

Helpful Report

Posted 1 year ago

“Awful experience with British Gas. Their smart meter was faulty and I couldn't top up. I spent 3 days and countless call to S African call centre, completely useless. Customer service on X and Face Book equally as bad. I'm switching supplier tomorrow!”

Helpful Report

Posted 1 year ago

“No phone number. Hiding behind this fact possibly ??? Impossible to contact. Threatening to take us to court for a period we didn’t occupy. Avoid these people. Chaos by the looks of it.”

Helpful Report

Posted 1 year ago

“Horrible communication!! I have an ongoing case in regards to my account migrating to a new billing system without my consent, which caused my credit score on ClearScore drop by 334 points (showing that I closed my electricity and gas accounts with BG). This happened in November 2023 and yet still they can’t fix this!! I was calling every month to get an update and was promised by numerous people for my credit to go back in a month, promised to be contacted by numerous case managers at least for an update. Just to find out that one of the colleagues filled in the form incorrectly, then some colleagues were trying to fix an issue with me missing the payment which never happened. It’s seems to me there is a bunch of people from abroad who don’t know what they are doing or talking about. Making me waste my time every week now when I call and chase them!!! No one ever contacted me back, EVER! Now I found out that the case is closed without any update or resolution. I literally dont know what to do anymore, this is so frustrating. They talk nice to you on the phone and pretend to care, promising to call back in a week or send an email, but as soon as you hang up the phone, they disappear and you have to waste your time calling them back over and over to at least get some kind of update.”

Helpful Report

Posted 1 year ago

“This energy company is a shame to Great Britain, constantly engaging in illegal actions and cleverly blocking communication with customers. To make a long story short: I have been their customer since 2010, but they have changed in the last 3 years. I rent a studio apartment that only uses electricity. My work involves a lot of travel, meaning I am out of the country for an average of 3-4 weeks every third week. Despite this, they have put me in over £900 debt. I live alone with no family members. This is absolutely disgusting. Basically, within a year, I stay in the property for about 6 months and have to pay 14 times more than I pay for my upholstery workshop where I use heavy machinery.”

Helpful Report

Posted 1 year ago

“Fail to deal with complaints they close it without any effort to do anything and when you question it they ask what you want them to do about it.”

British Gas 1 star review on 17th July 2024

Helpful Report

Posted 1 year ago

“Pathetic customer service from BG african call centre.. last 4 since we joined BG we don't have electricity to our place, last 4 days calling BG for engineers visit but they keep asking silly questions like electricians visit paper work, then said you need to call local distributor, till now no electricity to our home or BG did not even bother to send engineer out.. its mind boggling to see the way billion dollars company treating their customers...”

Helpful Report

Posted 1 year ago

“Trying to get a answer about electricity 56p standing charge. A vast increase. Compared to 30p for gas. But can't get a answer. Brilliant”

Helpful Report

Posted 1 year ago

“I am recently bereaved and trying to explain that the bank account the direct debit has come from is closed. I am expected to shout with someone in a noisy call centre! I cannot hear myself think! This is no way to treat people. I will just wait for them to post their demands out to the person who has died now!”

Helpful Report

Posted 1 year ago

“Avoid at all and every cost. If you move into a new house and you inherit them, move immediately. Take pictures of your meters on the day you move in and document every single call. Massive thing to beware of, if they say they have cancelled a bill, they haven't really - they call it cancelling but actually will just hit you with it a bit further down the line. The most awful, unscrupulous organisation I have ever dealt with. The customer service is non-existent. They will tell you a different thing every time you call. I could literally not warn people off enough about this company.”

Helpful Report

Posted 1 year ago

“I have had 18 months of absolute hell with British Gas, I've had to pay over £1,000 due to there mistakes, I've spoken to people who have absolutely no idea what they are doing, I've gone into food poverty because of British Gas, I had a complete breakdown and my mental health has really suffered. I recently moved house and as you can imagine I was desperate to leave British gas, I submitted 3 meter readings that they stated they had not received! Ringing another country doesn't help as the staff clearly haven't been given the skills to take something as simple as a meter reading down. I left them in May, and paid over what I owed them as I was charged an extra two weeks, plus arrears that there incompetence had coursed and yesterday they took a full payment out of my account for gas and electric for a property I had left in MAY! I just can not cope with anymore from them. They have left me in a terrible place with my mental health and still things are not resolved.”

Helpful Report

Posted 1 year ago

“Keep away from them very expensive and manipulative and extortionate I had a very bad experience Once my contract finished they put me on out of contract and they charged almost £500 a month instead of £130 Not recommended at all”

Helpful Report

Posted 1 year ago

British Gas is rated 1.2 based on 3,205 reviews