British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,205 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,205 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 10th October 2025

104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have just had a cold call from you and the man said he wanted to set up a call to discuss our gas needs. I explained that it was my husband that deals with the gas and electricity and that we had recently changed suppliers. He totally ignored me and asked when I wanted a call then hung up on me when I said it was my husband he would need to talk to. He interupted my business call with that and to just hang up was incredibly rude. I wasn't rude to him so expect the same back. Won't be swapping to British Gas any time soon if that is how your employees treat people.”

Helpful Report

Posted 1 year ago

“I am writing to express my deep dissatisfaction with British Gas. Despite not being a current customer, adverse credit markers were incorrectly placed on my file without any prior notice or communication. This action, based on outdated details from a previously settled account, has severely impacted my credit score and caused the postponement of my new mortgage. While I was initially assured that the matter was being addressed, weeks have gone by with no resolution. I recently received a notification stating that the case has been closed, yet the issue remains unresolved. The incompetence of British Gas staff throughout this process has left me no choice but to escalate the matter to the ombudsman and seek legal advice. I am extremely disappointed with the lack of professionalism and accountability displayed by British Gas. I hope no other customer has to endure such a frustrating experience.”

Helpful Report

Posted 1 year ago

“Ok if U don't have a problem but if U do get through to a foreign call center where staff are useless can't sort out problems say they will phone U back and they don't terrible customer service”

Helpful Report

Posted 1 year ago

“Had a complete new system installed. Great salesman with great promises. Was told it would take two engineers four days to complete. Install day came one engineer arrived I asked where the other one. I don’t like working with anyone else he said. So he started. 7 days later still going. Floors butchered brand new kitchen cupboard basically hatched light fitting smashed. Can safely say this was turning into a disaster. On fill up day my god I have never seen Dutch a sh*t show water flooding out of the hall ceiling and one of the bedrooms at this stage I had been in touch with the regional British Gas manager complaining. I am now nearly four months on and still having issues. Water hammer issues. Finishing imperfections. In my honest opinion I would not use British Gas if my depended on it”

British Gas 1 star review on 14th July 2024

Helpful Report

Posted 1 year ago

“Went from scottish electricity to british gas. Yes, I did get me a good deal, but was very short Lived. after 2 months. Their prices was more than Scottish electricity. 2 times I took off work saying they were gonna come out and do some maintenance smart meters when they didn't not even a phone call to say they wasn't coming out. After negotiations i got a reasonably good deal.Soon after a month, it will go back to what they Disagreed.. Sick of ringing up on the phone for ages, going over the same stuff again. I wasn't happy with Scottish electricity prices. But they were reasonably good at customer services and not trying to rip people off every 2 minutes.. Since then, I've moved over to octopus electricity. They been ever so great and no regret.. Just like this, country British again. Least, they've got the name right....”

Helpful Report

Posted 1 year ago

“The problem wasn’t fixed”

Helpful Report

Posted 1 year ago

“I paid by direct debit and faithfully increased or lowered my payments as recommended by them. I regularly checked my balance in the app and it always looked good. I recently decided to move to another supplier and had to wait over 5 weeks for final bill (this is the max time allowed by law) only to be presented by a bill for 600 pounds. It turns out that my recommended amount to pay was underestimated by BG and the app was not showing owed money. If i hadnt changed supplier would i eventually have been in debt by thousands before they let me know. Incidently the person i spoke to was understanding but unable to help. I paid in full as im an honest person , but this should never have occured.”

Helpful Report

Posted 1 year ago

“I rang British gas today they wouldn't help me at all they lie alot say they will help but when you call its know I offer to pay a small amount they didn't want to know don't believe anything they say as long as there doing there job and getting paid for it that's all there bothered about they make me sick I've told them I've gone to step change there not bothered they just want there money they think money grows on trees I haven't got 300hundread pounds to pay a month I offer them 40pounds no they said”

Helpful Report

Posted 1 year ago

“The service from British Gas has been highly frustrating. Despite installing solar panels, my bills have increased by over 600%. I've been trying to resolve the issue for the past two months by calling British Gas, but each time, I am just transferred to different departments with each saying they can't help me, and it feels like I'm talking to a robot. Also, I was promised someone would look into this issue for me, yet my details have been passed to a debt collection agency, and I'm being harassed.”

Helpful Report

Posted 1 year ago

“Absolutely horrific service from British Gas once again, I am SICK to death of nobody listening no matter what you ring for, if il don’t get my £49 refund what I was meant to get a few months ago, am taking yous to court!”

Helpful Report

Posted 1 year ago

“British gas are absolutly terrible. I have been overcharged for a long time. I do not use over £4000 worth of electricity in one day!!!! or £400 worth every month for six months. I have been trying for nearly a year now and they will not sort it out. It must be the very worst company in the world. I am only using electric as there is no gas supply and live alone. I use very little electric. My meter is faulty which they have admitted but will not correct it. Two engineers have been to look at it but will do nothing. When I call BG about it they say they will call back but never do. They are a total RIPOFF!!”

Helpful Report

Posted 1 year ago

“Appalling customer service, expensive, unclear billing, aggressive staff. Dreaful company”

Helpful Report

Posted 1 year ago

“Took more than should on DD. Spoke with team and they were very robotic and repeated same thing over and over. Emailed to complaints - same thing happened. No apology for debiting my bank account and putting me into arrears. Customers are just numbers, not people.”

Helpful Report

Posted 1 year ago

“They make promises they have no intention of keeping”

Helpful Report

Posted 1 year ago

“Have been trying to access my account information since March 4th when they mistakenly closed it. Have made over 50 phone calls. Written complaints. NOTHING.....no responses. A company to avoid.”

Helpful Report

Posted 1 year ago

“There call center is not based in england .Most of the staff are completed useless .They havnt got a clue how to resolve amy issues you have . They lie to you telling your issue gas been resolved just to get off the phone .Had to leave british gas due to my stress levels”

Helpful Report

Posted 1 year ago

“Absolutely horrendous. They cut off my supply incorrectly before my moving date. Wiped my credit and every day since, the electricity cuts off at 9am. The overseas call center is appalling, I’ve been shouted at, laughed at, lied to and been completely disregarded. Every day I’ve had to call up and my electricity is off for over 3 hours. There is a fault their end but no one is fixing it. Having to get the b button refreshed takes hours to do. I am disabled and on the priority list, meter is up high and I cannot get to it. Yet was told to get up on a chair!!!! They lie and don’t log complaints, they say they will call back and they don’t. This is still ongoing and has reduced me to tears at points. The stress is horrendous. Every day I’m spending over an hour and a half to get them to listen to me and reset the meter. A complete disgrace! AVOID”

Helpful Report

Posted 1 year ago

“I moved to my new property in July 23. I have had bills without a name and every time I tried to pay I couldn't cause i didn't have an account. After 9 phone calls I managed to open an account and since then things were going OK until I contacted them and asked to set up a direct debit. I was told in may this has been done. I was travelling and when I got back home I received collection agency letter asking to pay the bills, which I did as I realise dd wasn't created and no money was taken out. This affected my credit file and now I am unable to do anything. I raised a complaint and received a reply saying sorry for the inconvenience and thanks for my feed back and they will make sure it won't happen again. Since then I wrote to them 3 times and never heard back. Keep away from these fraudsters.”

Helpful Report

Posted 1 year ago

“Payment by phone unsuccessful. Transferred from pillar to post without help to pay our final statement as we have switched supplier upon buying the property. Transferred back to payment line where the customer number was denied several times and disconnected. All three staff I spoke to were extremely unhelpful. Payment line sucks. Had to wing it with bank transfer as customer number for banking transfer reference is too many characters. Absolutely AWFUL service. Glad this is the only experience I had to undertake with the business. If I could give negative stars I would.”

Helpful Report

Posted 1 year ago

“Having on going issues with this terrible company. Apparently due to the opening read being incorrect they are over charging me by thousands of pounds my complaint is on going”

Helpful Report

Posted 1 year ago

British Gas is rated 1.2 based on 3,205 reviews