British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,208 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,208 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 21st December 2025

105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Promised a discount to prevent me leaving Y,. Energy and held me captive by saying that they would call back. The discount was never applied, I spoke to 26 ppl,and they regularly left me hanging on the line and cut me off too. The worst customer service in the UK. Horrendously expensive. Nothing good to say about them. When I lodged a complaint they scratched it off saying they wanted it closed as they thought they had done enough. Many, many, many companies are much less expensive and head and shoulders over B. Gas to deal with. Even if you leave you will probably be quids in ....their charges are exorbitant, their staff couldn't care less, case handlers pretend to sort and then ditch, as they are likely to feel so miserable, dejected and sorry that they ever took a job from these useless Charlatans. Be warned they are failing rapidly as they do not employ staff to sort problems....they just avoid the problems by not answering the phone and not getting back to you. Tip=LEAVE”

Helpful Report

Posted 5 years ago

“Terrible service for home care agreement so cancelled, they want to charge me £50 cancellation fee even though reason for cancelling is the lack of service I’ve been paying for in last 3 months...so maybe I should charge them for refund due to lack of service”

Helpful Report

Posted 5 years ago

“Once you catch by this company by any chance... you are in big... big... trouble... I have had gone through all these bad time with them last few weeks... 1) You alway demanded to call them... be prepare to wait more than 20 or 30 minutes and having enough credit or minutes in your mobile if use) 2) Even sometimes you are in middle of conversation, if they knew you are loosing (switching) they will intentionlly hang up (morethan two times)... 2) call again... wait again... even the most disgussing thing with British gas was that sometimes there was female's sexy voice recorded in their waiting tone... Totally disgussing ! 3) Once they blocked you to switch to other company, sametime, they will block you to make online account to pay thier bills... because they put us more stress and time waste by call payment. 4) When they knew you are switching, they will switch you to multiple staff. Simply making you give up (more than 6 staffs... prepared to stay with them at least 2 hours) 5) Even you are totally agree to switch to other company... they will not agree with other company for helping to switch you 6) Lastly, there are exceptially expensive.... everyone knows that...”

Helpful Report

Posted 5 years ago

“Appaling company. Most expesive by far. Fitted my boiler incorrectly only found out when it failed its first service. Had to go to the ombudsman to get the work redone to bring it inline with british standards. Rotten from the bottom to the top. Would recommend using a local bussiness”

Helpful Report

Posted 5 years ago

“Amazingly incompetent. Repeatedly send threatening letters for debt collection for bills already paid - on time. Say this is due to computer error. Called four times and still not corrected. Made a complaint and recorded but never responded. Taking now to the regulator.”

Helpful Report

Posted 5 years ago

“YOUR HOMECARE SHOULD BE CALLED NOCARE AS THAT IS WHAT I RECEIVED I ENGINEER VERY RUDE AND SAID NOTHING WRONG WITH BOILER AND I WASTED HAD WASTED HIS TIME 4 DAYS LATER ANOTHER ENGINEER SAID THAT THE BOILER NEEDED A NEW PART AND WOULD BE FITTED IN 2 DAYS TIME NEVER WAS PHONED TO SEE WHAT WAS HAPPENING WAS TOLD AS IT WAS NOT A EMERGENCY KEEP USING THE BOILER EVEN THOUGH THE NEEDLE GAUGE WAS CONSTANTLY ON RED THAT WOULD BE ALRIGHT SO I CANCELLED HOMECARE”

Helpful Report

Posted 5 years ago

“Emergency rate on lockdown. Charged excessive rates and late fees. No sympathy. Accused of trying to commit fraud! Told I was being treated fairly and expected better treatment than other customers. Argued about lockdown impact and timing. Utterly outrageous and I will never use again.”

Helpful Report

Posted 5 years ago

“Do not careabout elderly vulnerable customers staff do not understand English”

Helpful Report

Posted 5 years ago

“I am so sad to have to voice my opinion on the new BG app. What a disaster. Over typing on some aspects of the app so information can’t be seen. I have used the old BG app for quite a few years with no problems whatsoever. My old app directed me to download the NEW app. What a shame because it is dreadful. Sorry BG”

Helpful Report

Posted 5 years ago

“Shocking, paid for top of range boiler. Leaked into kitchen ceiling, 5 engineers later fixed. 2 weeks later, leak in bedroom ceiling from where engineer failed to screw pipe connectors correctly. Absolute shambles. Stay away.”

British Gas 1 star review on 8th July 2020

Helpful Report

Posted 5 years ago

“Utterly appalling. Treatment of my 92 year old mother is disgraceful after decades of loyalty. No doubt director's bonuses will be unaffected by the pandemic...”

Helpful Report

Posted 5 years ago

“Over charged can’t get them on phone avoid”

Helpful Report

Posted 5 years ago

“Absolutely shocking service and want to blame the current pandemic. Have cost me money, wouldn't clear debts on the meters when I moved in, have been lied to by multiple people. On changing suppliers.”

Helpful Report

Posted 5 years ago

“Disgusting service. Don’t even go there. They will keep your money even if you just top up a card or key.”

Helpful Report

Posted 5 years ago

“Agree with all reviews. I have wasted hours of my life trying to sort out simple issues. I finally managed to get an engineer to change a prepayment meter to a credit meter at a new property, but the change did not show on the account. I then wasted hours trying unsuccessfully to sort this out and also to change from (expensive) Economy 7 because we removed the old storage heaters. The customer service is atrocious, both on the telephone and on the online Chat system. They agents are not trained, and the system doesn't work. British Gas is now owned by the infamous Centrica, which is interested only in profit. If other reviews are correct, and it is difficult to switch, then I'm not surprised people are driven to the brink of suicide. A truly shocking company to be avoided like the Plague.”

Helpful Report

Posted 5 years ago

“Tragic. The worst provider ever. I topped up my key that at the end was not working and made everything they could not to give my money back.”

Helpful Report

Posted 5 years ago

“The worst provider ever. The advisors on the phone, they just hung up when they realise they don’t know the solution of your problem. I had £20 on a key that was not working and they made fun of me without giving me my money back”

Helpful Report

Posted 5 years ago

“Very bad,company not recommended to anyone. I'm a tanant living in a rented house for 10 years , british gas comes to check my gas meter . They take it from my rented house , because they said this meter should be her (against our term and conditions ) and they gave me pay as you go , after that I received a letter from british gas with a fine over £4000 . I went to citizen advice ,to make a complain , never write back to me again .now I can't change supplier.becauce they block my account and they charge me extra money with pay as you go card .”

Helpful Report

Posted 5 years ago

“A disguising company that has taken me to the brink of suicide for £80 which is overdue by 10 days. Continual bombardment of telephone calls and text messages. Its relentless, despite explaining to British Gas how they are making me feel, British Gas decided to step up their nasty campaign with text messages. The directors of British Gas should be prosecuted and handed custodial prison sentences.”

Helpful Report

Posted 5 years ago

“Avoid avoid avoid Told us we were on a fixed monthly rate, can leave at any time. Tried to leave and all of a sudden we owe them money, lots of threats, corrupt organisation!”

Helpful Report

Posted 5 years ago

British Gas is rated 1.2 based on 3,208 reviews