British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,246 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,246 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 21st December 2025

105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling customer service. Trying to change from British Gas, due to a previous complaint, electric side done no problem, but the gas side well that's a different matter. They claim I owe them money. I don't as it is from the previous tenant 5 years ago, which to my knowledge was sorted out 5 years ago as they refunded me the money taken off for the debt. I have been on the online chat on 4 separate occasions just to be told to call a number, you call that number and are told to call another number, and then was cut off. I also requested the transcripts from my online chats and they were never received. So now I am going to the ombudsmen.”

Helpful Report

Posted 5 years ago

“Appalling company. I feel that I have been mugged out of £813.06. Every "system" of information, contact, etc is not fit for purpose. Too many issues to list here but totally frustrated and angry. I own 9 properties and I will make sure that all are switched away from BG on expiry of existing contract periods. AVOID AT ALL COSTS OR GET RIPPED OFF!!!”

Helpful Report

Posted 5 years ago

“Looks like our complaint is going to be similar to all of the complaints below. We have spent more then 10+hrs on the phone to British Gas in order to get incorrect billing sorted. When we first moved into our flat they tried to charge us £1500 for 2 days of electricity, we eventually had this rectified after months of calling. Our smart meter hasn't been working since we moved into the property but yet "readings" have been taken every month by BG We switched to Octopus Energy (highly recommend) and our DD with them is £35 with manual meter readings taken monthly - amazingly we are actually in credit with these guys after a few months, probably because their readings are accurate Pretty obvious to us now that BG have been doing a bit of guesstimation/how much can we con people out of with their "smart meter" readings. We have continuously been cut off on the phone when we mention OFGEM and complaint - firstly by Kim, then Cleo in billings and then by a different Kim. It's incredible though that your "debt collectors" (who are just still British Gas) are able to harrass us nearly every day of the week. We will absolutely not be paying any further money to British Gas and have raised this with OFGEM Our customer number is: 851014685415 p.s my partner has so far been on the phone for 42 minutes trying to raise this complaint”

Helpful Report

Posted 5 years ago

“Looks like our complaint is going to be similar to the various complaints below. We spent 10+ hours total now on the phone to British Gas with the phone constantly getting cut off by each individual the minute that complaint and Ofgem are mentioned - this happening with Kim, then Cleo in billings and then a different Kim. When we initially moved into our property they tried to say our bill was £1500 for 2 days of electricity - it took us months to get this reversed. Our smart meter has been broken since we moved in, but amazingly they have been able to take readings from it - no reading has ever been asked for manually. We switched to Octopus Energy (highly recommend) and our readings are taken manually every month, and lo and behold our monthly DD is only £35 compared to BG who were trying to say it was £130+ from their smart meter readings. Sent us to a debt collection company (who is just them) and have been harassing us every single day with emails and phone calls - incredible how they can managed this contact but when we needed to speak to them it takes literally hours on the phone to be passed in circles by incompetent staff. We will absolutely not be paying the money they are claiming we owe and will be going to Ofgem in order to have this sorted. Our customer reference number is: 851014685415. p.s in the time my partner has been waiting for your staff to raise a complaint on your end (36 minutes so far), I've managed to write and post this - urgency is definitely not of the essence unless of course they are harassing you for money.”

Helpful Report

Posted 5 years ago

“Even after closing my account and paying all the bills left including the final bill, they still chase me with other bills. Worst company and costumer service that one would ever account.”

Helpful Report

Posted 5 years ago

“pathetic customer service. No engineer appeared for booking. Unable to discuss with customer service. Shocking service all round.”

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Posted 5 years ago

“Completely agree with the negative reviews about people's experiences. Moved to BG in August, which I'm already regretting: (i) BG gave the incorrect final meter readings to my old supplier, so my final bill is much higher than it should be. Not clear how they can mix up 5 numbers in that way, and (2) my account is still not linked to the correct address despite telephoning customer service on the day i transferred. I think the message is very clear AVOID any hassles and whatever you do, DON'T CHOOSE British Gas!!!”

Helpful Report

Posted 5 years ago

“I moved into a property, I was told I was with british gas (prepared meters) . I have never worked with these before, so I requested for them to be changed to credit meters. After 10 failed calls and being cut off. I was told this wasn't an option. I had to wait 28 days from being in the property, then I was only able to change to credit meters after a smart meter was installed. So after 28 days, I booked in to get a smart meter installed, taking a day off work for this. The engineer comes, after 2 seconds he tells me a smart meter can't be installed in my propeety because of where my meters are, and that it is on the system for this house that a smart meter can't be installed. Totally wasted my time. I since left British gas after a month, now I receive an energy bill from them, even though I used prepared meters, for a month. Absolutely useless company. Don't even bother trying to ring customer services, you're on hold for hours and you get cut off and no one bothers to call you back. Not to mention you get letters EVERY SINGLE DAY sent to you. Worst experience of my life when dealing with an energy provider.”

Helpful Report

Posted 5 years ago

“Tried for an hour this morning to get through on the telephone then the chat line to ask a simple question. They put me on hold then cut me off! No one to actually talk to! Dreadful customer service. They then had the cheek to phone me and ask how the phone call went. I told them.”

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Posted 5 years ago

“Worst ever!!! bad before covid worse if thats possible now! customer service atrocious cant speak to any one that knows what they are doing AVOID at all costs”

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Posted 5 years ago

“If there is a 0 ,I will give them a 0. Do not chose British gas. Poor customer service.”

Helpful Report

Posted 5 years ago

“Complete and utter sh1@ been paying send debt agent out. Not only do i have proof of payment but the debt agent didn't know where what to say will be leaving this farce of a low life company and you can shovel it .”

Helpful Report

Posted 5 years ago

“Been trying to call British gas for 2 days. First time 1 and a half hours waiting for them to answer. To be cut off and an hour waiting next day. They took money out of an old account. Not used anymore. And the bank charged me an unauthorised overdraft fee . I'm not computer literate. I don't own a computer and there's no option on the useless app. They have so I have to speak to someone . Worst company ive ever come across”

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Posted 5 years ago

“Do not go with British Gas the worst company we have ever known”

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Posted 5 years ago

“I have tried many times to get in touch with british gas to change from payg to direct debit. i have called them three different times on 'priority numbers' the chat service has given me. First time I was on hold for an hour before they hung up, second time it was two hours before they hung up. I am currently an hour and a half into the third call...still nothing. Tried to resolve this with the chat function. They just kept telling me to try again. I asked for someone to call me back.He said that wasnt possible. I asked to escalate this to a manager. He told me due to covid-19 there are no managers. He gave me another priority number to call (which I am on hold to know). When I asked how this number was different to the others he ended the chat. If they are going to hang up on me again I'm going to just switch suppliers.”

Helpful Report

Posted 5 years ago

“Awful. Spent hours on the phone only to be told by advisor to do it online. Online service doesn't work, told me to call them instead.”

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Posted 5 years ago

“They cancelled 2 appointments in a row at last minute. Total disregard for customers”

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Posted 5 years ago

“Today between 8am - 1pm british gas engineer should do annual service of my boiler. the service was booked couple months ago. they called at 6 pm to change the date om my service on 27 of october. well done british gas. well done!!!!”

Helpful Report

Posted 5 years ago

“Can’t book leek repair tried app web site and called customer services still no repair booked”

Helpful Report

Posted 5 years ago

“Do not touch with a barge pole They will rip you off at will by increasing DD without any authorisation. Will be moving soonest”

Helpful Report

Posted 5 years ago

British Gas is rated 1.2 based on 3,246 reviews