Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

“BRITISH GAS LIARS,SCAM AND RIP OFF British Gas both supply and maintenance is a total rip off and they are scamming customers. They state that they service and check your boiler with an annual service and they check that your central heating is in good working order. This is totally untrue they don't check your central heating at all. That makes it a scam because they falsely advertise it as part of the annual service. Mine was supposedly checked and signed off by them however 3 valve leaks occurred in a very short time one the same leak twice causing considerable damage to a newly decorated kitchen. They try to say they are not responsible, but the damage was caused by sheer incompetence of their lazy engineer who did not check the central heating system at all. Their policy also states accidental damage is included. I would like to know how they are checking a central heating system is in good working order without so much as turning it on and checking each radiator is hot and does not need bleeding. This is false advertising by them and a scam to con people out of money. Many people have stayed with them years because they think it is a hassle to change but it is very easy to change suppliers. It’s actually very easy and can be done with a simple phone call to any other supplier. British gas also is ripping people off on the cost of gas and electric. Standing charges and unit charges are much cheaper with other suppliers there are now many. Don’t think they treat loyal customers of many years any different because they do not British gas is a rip off company who could not care less about their customers. According to the press British gas are losing nearly 100000 customers a month as people wake up to better service and prices from other suppliers. British Gas are totally useless and a waste of space . My report now goes to the financial ombudsman . My assessment of the situation is exactly what happened. British Gas was given every opportunity to sort the situation out amicably and after dealing with them locally they failed to even respond to a complaint letter sent to head office. The sheer arrogance of this company is unbelievable and don't be fooled by there false advertising. My advice is keep clear of this scam company. They also after 2 weeks still have not returned an overpayment of £160 if next week l still don't receive it l will issue county court debt proceedings against them. I terminated both my accounts with them and changed suppliers on 25th March. 2weeks ago they said I would receive a cheque in 3 -5days MORE LIES! I spoke to these incompetent fools again today they have not even processed my refund they just told me it will be another 10 days. The way this company now operates is totally beyond belief. What a totally ridiculous reply from British gas had the incompedent engineer tested the system to be be in a safe working condition as per British Gas advertising he would have found the leak but as he failed to check the system was in a safe working condition he did not find it .As previously stated how is BG checking a Central heating system properly without even switching it on ?lt is a ludicrous reply which by the way is also supposedly covered for accidental damage so either way British Gas are responsible.The amount of bad reviews this lousy company has just goes to prove how bad they really are. Update now I am preparing documents for the financial ombudsman. British gas still remains a garbage company full of .... lying to try to justify the incompetence of its useless staff .British gas Still lying trying to cover up for their incompetent lazy staff. Their the in the news again by a well known magazine for wholesale ripping customers off again!!!I still want to know how they are checking the safe working condition of the central heating without switching it on.Maybe it's done by magic as they cannot answer the question. Without any foundation they tried to blame the decorator who did not even touch the rad valves having painted all the rads in situ ,just more lies from this lousy rip off company. What a bunch of lying fools how can you check the safety and efficency without turning on the sysyem total clowns?No wonder so many people are leaving this muppet company.My decorator never touched the valves. QUOTE"however the annual service is designed to check your boiler and system is working safely and in line with the relevant laws and regulations, not a complete check over your system to identify any potential faults. "What a joke!!!!!!!!!!!!!!!!! check without switching it on fools!!!!!!!! !”

Helpful Report

Posted 5 years ago

“Can't ever get through to them these days in chat or by phone. Still haven't given me my warm home discount and it's almost may FFS. Us vulnerable customers are screwed.”

Helpful Report

Posted 5 years ago

“I cannot believe how bad they are I moved from eon who are bad to British Gas and all of a sudden I have used the same amount of power in 6 months as I did in a whole year with eon. I’m sure wholesale energy prices dropped dramatically before I changed. Oh and by new estimate for me for a 3. Bed semi is £1900 a year really !!!!!!!”

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Posted 5 years ago

“AVOID AVOID AVOID!!!! Disgusting company I was charged a ridiculous amount for my gas and electric (£800 for 3 months) which was obviously an error as we used our open fire and log burner. However, when I questioned this they never told me the correct amount dispite 6 months of chasing them, they just wanted me to pay the bill which they could not tell me the amount. An example of this is that we received 4 different 'estimates' in 1 week, and when we asked as to the correct one, they gave a different amount! And I received a different amount every time I enquired. Ended up sneakily putting 2 defaults on my credit file and when I discovered this 3 years later and questioned it, they would only offer £20 as an 'apology' for their errors but Refuse to remove the 2 defaults (gas & electric) I will never use this vile company ever again! And suggest that everyone avoids it like the plague!”

Helpful Report

Posted 5 years ago

“AVOID AVOID AVOID!!!! Disgusting company I was charged a ridiculous amount for my gas and electric (£800 for 3 months) which was obviously an error as we used our open fire and log burner. However, when I questioned this they never told me the correct amount dispite 6 months of chasing them, they just wanted me to pay the bill which they could not tell me the amount. An example of this is that we received 4 different 'estimates' in 1 week, and when we asked as to the correct one, they gave a different amount! And I received a different amount every time I enquired. Ended up sneakily putting 2 defaults on my credit file and when I discovered this 3 years later and questioned it, they would only offer £20 as an 'apology' for their errors but Refuse to remove the 2 defaults (gas & electric) I will never use this vile company ever again! And suggest that everyone avoids it like the plague!”

Helpful Report

Posted 5 years ago

“I’m currently in credit with my gas and electric Total of £130. New bill not due untill 31st I’ve not even given them my recent meter readings. I kindly asked them to refund this amount as I’m unfortunately in a position due to the current circumstances where I have NO money for a food shop this upcoming week. I’m a full time Carer of my 2 disabled children and they say they are unable to refund MY money!! Absolutely disgusting!! Apparently if I add the recent meter readings they will process my bill early and see if it I still in credit. of course I won’t be what a ridiculous thing to say. I’ve told them I’ve maxed my credits cards and this is my only hope. They don’t give toss!! I would recommend British Gas to no one!!! Sorry if some of this makes no sense I’ve wrote it all in tears as I can’t stop crying. I HATE you British Gas!”

Helpful Report

Posted 5 years ago

“British gas have hijacked my account from Eon due a mix up of cross addressing 2 years ago and now say I have to close my account with Eon and then pay them for the last 2 years worth of gas when I have already paid Eon for the same period. Why did it take BG 2 years realize that there was a problem? I had no communication with this innificient company until March 2020 when they threatened me with debt collecting agency. I would recomend that anyone thinking of joining BG don't do it for your own sanity they drive you up the wall with endless emails. We are pensioners over70s with health problems we should not be treated in this way shame on you British Gas”

Helpful Report

Posted 5 years ago

“I moved into a new flat, so switched from b g that was already there, bills were all wrong been trying to get it fixed for 3 months can’t talk to them in the phone, they said 3 weeks ago they would send me new bills from readings I gave them no bill, because of corona virus can’t talk on phone, do did web chat I’m a key worker, I keep my customers fed, and watered, there service is horrendous, they just kept quoting a corona virus speech were here for emergencies, I just want a bill so I can pay and get rid of them they are a nightmare company”

Helpful Report

Posted 5 years ago

“I want to say, British Gas is a liar, cheater, and scammer company they will tell you a lot of lying stories like you are at the cheapest tariff. You need: 1. Do not trust British Gas staff because what they tall you are lying. 2. You are at the most expensive tariff and you need to urgently look for an alternative energy supplier. 3. Once you switch to a supplier then you can reveal the fact that British gas is scammers and will charge you around £1400/year!! I personally left British Gas and saved more than £400/year! Go away from British Gas lair and don't trust them because of they are scammers!!”

Helpful Report

Posted 5 years ago

“If I could give below one I would. Absolute disgrace of an organisation. Using the Coronavirus as an excuse to ignore customers (even those in the government listed vulnerable bracket) / more so than usual. Slamming final reminders without actual having any debt owed to them. Avoid. Avoid. Avoid. There’s far better services out there and cheaper”

Helpful Report

Posted 5 years ago

“If I could give below one I would. Absolute disgrace of an organisation. Using the Coronavirus as an excuse to ignore customers (even those in the government listed vulnerable bracket) / more so than usual. Slamming final reminders without actual having any debt owed to them. Avoid. Avoid. Avoid. There’s far better services out there and cheaper”

Helpful Report

Posted 5 years ago

“Avoid as spent over £4,000 on a boiler, given the assurances of Homecare, then had three leaks, one on the day it was installed and two six months later and they have said as it was over six months since it was fitted it was not their problem even though their engineers came out three times to fix the leaks and to pursue it with our home insurance and they can put in a counterclaim with them. Save your money and hassle and go with anyone else to save damage and repair costs to your property. Absolutely appalling and shocking.”

Helpful Report

Posted 5 years ago

“First home, new customer. This was by far the worst customer experience I have every received. Tried three times to Get them out to update our electricity meter with they failed on all three accounts to show up which left me waiting for four house in a cold empty house middle of winter for them to never phone to imform me they weren’t coming. One the forth attempts after waiting four hours thinking they’ve failed me again, I walk out of the house and find their employee smoking on my drive way. Yes he gets the job done but he was not a friendly man. When I got my smart meter installed, after a few months I noticed that hour payments had gone up drastically, this was only noticed became a payment of £206 came out of our account suddenly. This surprised us because we had only been paying £46 for two people. When phoning we ask why we hadn’t been noticed by email or called to tell us above the rise in payments, we were meet by another bill of £264 which we weren’t informed of. Customer service left us feeling confused, they couldn’t answer our questions on how and why we weren’t informed because apparently they think informaing customers means leaving a invoice for them on the British Gas website but never even emailing the customer to tell them it’s there. Customer service was in one word unwelcoming, the first person I spoke to wasn’t intrested and soon hung up on me, the second one was just repeating themselves over and over and over again when I tried to ask them why we weren’t informed I asked if I could speak to another colleague, not manager colleague just to see if this was routine or their actual service, again no help, the third one practically argued with us and when we ask the leave them they hung up again for the second time they hung up. After we paid the bill which was very upsetting at this point we tried to get online assistance from their online chat room. Never again. Instead of helping us leave the company it just cancelled our direct debits. So after all of this we’ve signed up with a new provider. But as a fair well message from British Gas our last bill wasn’t for a total of 17days billing us for £100.59 and when I go to pay online they’ve added an extra £14.00 out of no where. There isn’t no point complaining to the company they never get back to you. Please do not use British Gas.”

Helpful Report

Posted 5 years ago

“Disgusted with customer service..I'm a key worker who has unfortunately fallen ill last week with symptoms so I'm self isolating.i had pre paid metres.my electric went off this morning as IV been so ill it was the last thing on my mind.i rang for help to top my meter up and was made to feel like I didn't deserve their help and why hadn't I thought about topping up my meter and how have I been getting my shopping then.🥺 How dare you I have been making sure my vulnerable adults I work with had everything they need..and forgot about myself... frontline people need support too..shame on you...”

Helpful Report

Posted 5 years ago

“Transferred to BG after collapse of Breeze Energy. BG much more expensive tarrif and have had continual problems trying to communicate with them. Arranged transfer out of BG and have just received hefty final statement which doesn't include credit balance Breeze made available to my BG account. Have tired to enquire about this but No Live Chat available, sent an email but got automated reply saying BG now only dealing with emergencies. Called BG phone number but automated message just refers you to their website - so going round in circles and comms not possible. I had to deal with BG a few years ago when we moved house; it was a nightmare then and it's still the same - expensive, poor comms, incorrect info and very poor customer service!”

Helpful Report

Posted 5 years ago

“Wanted to speak to adviser before paying bill, unable to contact British Gas by phone, or email, the only response I got was a threatening email mentioning a debt collection company & more threats of being blacklisted.”

Helpful Report

Posted 5 years ago

“They came and changed my gas meter on 16 March 2020. Now I have no gas. When you need gas the most, I could not write down the words to explain how I feel. No one should read that amount of foul language. Why cant there be zero stars or minus stars. One star is far too much.”

Helpful Report

Posted 5 years ago

“Poor services, unprepared employees and poor customer service! At the moment we are using the prepay solution for gas and wanted to change to smart meter. We were told that is possible, an engineer changed the meter, all good at first, then it stopped working. The new representative that came to fix the issue, did not seem interested in finding out what the problem is, he just changed back the meter to the old version. We then needed a new card to be sent in order to top up. He told us there is nothing we need to do, we will receive the card shortly. No card received, called them as we are running out of credit, so no hot water and heating for us, after hearing their complaints about how busy they are!!! they finally realized no one actually sent the card because the guy that changed the meter forgot to include the meter in their database...still trying to sort this out... Maybe they would be less busy if they did a good job from the start not rework 3 times...”

Helpful Report

Posted 5 years ago

“I have moved out from a business premise, I filled a moved out online form, but what I heard from them is they could not validate the Chang and close my account.they need the new person contact them then they can do it. If you want register a new customer you can contact him. But why do you hold me back????”

Helpful Report

Posted 5 years ago

“All I want is to speak with someone to solve a simple problem. It is not covered under FAQ, it can not be resolved online. You put your issue into webchat only to be told there is nobody there and to use the Contact Us page which doesn't exist. On bill payments it puts a telephone number which is unobtainable. One number says they are now closed without giving opening times. The telephone number on this site is also unavailable. Unless your house is about to go bang they make it very to solve a problem. You are better off going to another company”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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