British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,208 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,208 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 21st December 2025

105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Agreed a DD for the length of my contract £81) and after a couple of months they put it up to £117, without telling me. I always pay my bills on time and energy contracts are always balanced at the end of each year, but at BG they want to take more and perhaps give a rebate at the end of the year, thus having used my money all year. Using the app and on their website, they don't even have my contract length correct. Contacting 'Customer Support' is virtually impossible. Any communication is always one-way. Live Chats are slow and useless. Get the email address and responses are little or none - Totally useless! Calling them is a forlorn hope”

Helpful Report

Posted 5 years ago

“Would not even give a one star I cost a fortune finally switching goodbye u robbing arseholes!!!”

Helpful Report

Posted 5 years ago

“Please, anyone thinking of using British Gas as your energy supplier think again. They are con artists, and prey upon peoples lack to follow through, to increase their already absurd profits. Their customer service can not speak English and are verbally abusive and hang up on you if you don't agree with them.”

Helpful Report

Posted 5 years ago

“Horrendous customer service! I am a support worker for vulnerable residents & have been trying to sort out a gas meter since November to no avail. Conflicting information from customer service & over an hour on the phone each time I ring & still no resolution. Avoid like the plague!”

Helpful Report

Posted 5 years ago

“I wouldn't even give them one star they are the worst company I have ever had to deal with the customer service I received was appalling and was spoken very rudely. There prices are ridiculous was only in the house 1 month and they charged me over £200. Would never ever suggest going to this company and would strongly advise changing suppliers if already with them they are nothing but money grabbing robbers and do not care at all for their customers AVOID! AVOID! AVOID!!”

Helpful Report

Posted 5 years ago

“British Gas are not protecting their most vulnerable customers. Pay as you go now impossible as outlets to top up have been reduced! Requested meter change to direct debit which took around an hour and a half with someone in Indua! Appointment made for smart meter instead! Can not get connected on the phone as it just cuts you off. Chat line just passes you from agent to agent! What a complete joke of a company! British Gas is no longer British! I’m in no way racist just want to receive good customer service as a valued customer which is not happening these days with this company. Would give zero stars if I could and would not recommend recommend to anyone!”

Helpful Report

Posted 5 years ago

“The company is a humiliation to the Uk . The customers service is in South Africa ... they are con artists on the smart meter the bills are extremely ... Expensive like a mortgage. They should change there name from British Gas to South African gas”

Helpful Report

Posted 5 years ago

“IT SUCKS, SUCH A TERRIBLE COMPANY IN MY WHOLE LIFE. PLEASE NOT TO JOIN THIS COMPANY. THE WEBSITES DOESN'T WORK WELL BUT THEY HAVE NO IDEAS TO FIX. ALTHOUGH I CALL THEM SEVERAL TIMES BECAUSE OF THE SAME REASON, THEY NEVER DEAL WITH THE PROBLEM THAT I FACED. TOTALLY RUBBISH, THEY DON'T HAVE WRINKLES ON THEIR BRAIN. I DON'T WANT TO GIVE EVEN ONE STAR.”

Helpful Report

Posted 5 years ago

“The customer service agent have no k knowledge at all and I have a feeling g they are not from here either they cant even speak in clear manner I wanted speak to so.eone who is based in uk not india omg its changed so much over one year before there were customer agents from actual UK not in nother country.”

Helpful Report

Posted 5 years ago

“I have been in my property for 8 weeks with an electricity bill on £485.00. I’m not even fully living in the property and have no odd appliances that eat energy. Excessive !!also there is definitely a problem somewhere !! British Gas have asked for a meter reading track for 7 days and my account manager from complaints dept was due to call me ...... no call I then called customer service and speak to an agent called Rix . No empathy , complete lack of knowledge regarding the complaint but full of non helpful opinions and very negative and a little sarcastic The only offer was to go on a comparison site and find another provider!! Still no call from customer complaints. So after 25 years with British has changed provider. It’s such a shame as I have been very loyal to the company but obviously that doesn’t work both ways . I would like to say however that Craig in customer complaints was more helpful and understanding. More staff of that quality British Gas!!”

Helpful Report

Posted 5 years ago

“Absolutely dreadful customer "service". Once waited in all day for engineer no show. When I finally got thru next day they said that I had phoned to cancel!! I asked for the recording and asked why would i take a whole day off work and then cancel it! Annual fee rises every year boiler service due last Nov but earliest slot was Feb. Recd conf email that engineer was coming (night before) guess what? Never showed up. Phoned them (15 mins on hold) re-booked me for following week, took ANOTHER day off work - yep! never showed up. Was furious this time told no engineers available and diff dept sends out the conf emails. Finally go service (the engineer was brilliant) then decided to cancel my agreement (u don't need to give notice) did this over phone a week ago& cancelled my DD. They promised me conf letter, called them today - it had not been generated system error. Another person said I wld rec conf email but another said it's letter only! they just can't get their act together and they DO NOT CARE about the customer. Avoid at all costs!”

Helpful Report

Posted 5 years ago

“I am absolutely furious that after taking a day off work, for an appointment scheduled between 10-2, For a smart meter at 1.27 I have been text to reschedule for 13.03, no apparent reason and communication. I run my own business and would never treat my customers with this complete lack of regard it’s appalling. Also as I run my own business if I don’t work I don’t earn! I will be looking for a different supplier that treats there customers with an idiom of respect.”

Helpful Report

Posted 5 years ago

“We had no heat order hot water. Despite having a service contract, the earliest appointment was over 3 weeks away. That is no fun in February. They clearly have no concept of customer service and not enough engineers. The service on my boiler revealed a leak and the engineer fixed it by leaving some kitchen roll to absorb the liquid. Need I say more they need to be investigated”

Helpful Report

Posted 5 years ago

“Got the final bill after I moved home, they have took a payment and then sent me another bill with exactly the same amount to pay as it was on my final bill. Rang them up and been told 3 different stories why it is like that. Been asking to transfer me to manager what they haven't managed to do at all even though I was with them for an hour on the line... Would never ever again use this company always over charge for nothing. And wouldn't recomend it to anyone eather. They rates are the most expensive as well so who are thinking to go to British gas don't..”

Helpful Report

Posted 5 years ago

“Garbage. Could not diagnose a fuauly pump. Want to replace boiler. Avoid them.”

Helpful Report

Posted 5 years ago

“They are absolutely scamming people with the worst service ever seen and experienced . I am in absolute shock, I will be taking them to court”

Helpful Report

Posted 5 years ago

“My complaint is like many on here, seems they refuse to listen and learn from their mistakes, or simply don’t care about their customers. We’ve been with British Gas for 8 years, paying monthly by direct debit for home care. Part of this is for an annual check on our gas boiler. Only once in the 8 years has the appointment that was made for an engineers to come out honoured on time. Every time after they just fail to turn up on the appointment day, and when you eventually manage to talk to someone they say, due to sickness bla bla bla, once they said they knocked and no-one was home, so when I mentioned my CCTV and no one had called, they eventually said, oh he off sick. Last year 2019, our gas boiler wasn’t serviced at all, to many failed appointments and I frankly gave up on them. Now were moving home soon, so I called to make an appointment for the gas boiler to be serviced, 3 months was the wait time, so I complained and said we would have moved by then, so I managed to get the appointment for mid-March. If I’m honest I just know they will cancel or just not turn up. I’ve cancelled my account with them. Truly shocking company, only thing we can do it switch and leave, they don’t seem to care about their reputation or customer care, so hit them where it hurts, they cash flow.”

Helpful Report

Posted 5 years ago

“Brtish Gas are the worse. My home care cover includes 1 kitchen appliance. It been an absolute nightmare trying to get my dish washer fixed. This has been ongoing for the past year. The issue I have is getting an engineer to actually come out. Often, and despite arranging a visit,no engineer turns up on the day, or they pretend that an engineer came to the house and knocked on the door. Even though I have been in the house waiting all day for the engineer to arrive. This situation occurred a few times. Or an engineer will turn up only to say that the pre ordered parts haven't arrived or that they have arrived only to be sent back to the supplier ( for no reason). So it continues.”

Helpful Report

Posted 5 years ago

“Awful customer service. You can't hope to speak to a human about your account. No customer services number past 5pm - dreadful support. The app is inaccessible and the online "chat facility" is on permanent hold. I looked up on their customer series online support, "leave British Gas" or "end contract" and even they came up with no results!”

Helpful Report

Posted 5 years ago

“Horrible customer service. i am chasing for 2 months to sort my supply. Never use them !!!!!”

Helpful Report

Posted 5 years ago

British Gas is rated 1.2 based on 3,208 reviews